HVAC Field Technical Support

Lennox International; Ontario (CA); On-site; USD 69,000 - 90,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

401(k)

Short-term disability

Birthing leave

Bonding leave

Life insurance

Long-term disability

Paid time off

Well-being days

Volunteer day

Holidays

Floating holidays

Job summary

Lennox International is seeking a Training Specialist to cover the West Coast with up to 80% travel, delivering courses on installation, maintenance and repair of HVAC products. The role involves troubleshooting technical inquiries, developing and updating course materials, and ensuring learning objectives are met.

The position requires a high school diploma or equivalent, with a preference for an HVAC degree or related college education and at least 1 year of training experience along with 5

Qualifications

• High school diploma or an equivalent combination of education and experience.
• Two year college degree, HVAC degree or equivalent preferred.
• At least 1 year of training experience plus 5 years of technical experience.
• Knowledge of learning theories and classroom application.
• Strong presentation and communication skills.
• Proficient in Microsoft Office and leading WebEx meetings.

Responsibilities

• Develops and delivers training courses for installation, maintenance and repair of HVAC products.
• Troubleshoots technical inquiries and identifies customer needs.
• Assists in developing, testing and maintaining courses and materials.
• Establishes course content and learning objectives.
• Prepares syllabi, lesson plans and manuals when needed.
• Reviews training effectiveness and updates materials for timeliness.

Skills

Training delivery

Presentation skills

Verbal communication

Written communication

Microsoft Office

WebEx meetings

Sales ability

Customer relationships

Learning theories

Education

High school diploma or equivalent

Two year college degree or HVAC degree or equivalent

Tools

Microsoft Office

WebEx

Job description

What Drives Success

• This position covers the West Coast territory with up to 80% travel.
• Under general supervision, develops and delivers training courses for training customers or technical employees in the installation, maintenance and repair of HVAC products.
• Troubleshoots technical inquiries.
• Identifies customer needs.Investigates and resolves technical inquiries.
• Assists in developing, testing, and maintaining courses and materials used in training.
• Assists in establishing course content and student learning objectives.
• May prepare course syllabus, lesson plans, and student manuals, and coordinate the development of training aids.
• Reviews problem areas and identifies training needs.
• Develops criteria for evaluating the effectiveness of training activities.
• Updates course materials continuously to ensure timeliness and relevance.
• Conducts training using all methods of delivery.

What We Are Looking For

• Requires a high school diploma or an equivalent combination of education and experience.
• Prefer two year college degree, HVAC degree or equivalent.
• Requires at least 1 years relevant training experience in addition to at least 5 years technical experience.Advanced knowledge of assigned products and the application of diagnostic techniques and service aids.
• Knowledge and ability to apply learning theories to classroom situations.
• Developed presentation skills using a variety of technologies.
• Strong verbal and written communication skills required.
• Individual must have some sales ability along with a track record of fostering solid customer relationships.
• Proficient in the use of Microsoft Office including Word, Excel, PowerPoint and Outlook.
• Proficient in leading WebEx meetings.

What We Offer

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $69,000 to 90,300annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Benefits:Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers:The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

We may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions, please contact [e-mail].

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.