HVAC Field Services Coordinator

Waterbury Heating and Cooling; Sioux Falls (SD); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Company vehicle you can take home

401(k) with company match up to 4%

Medical, dental and vision insurance

HSA with company contribution

Paid time off – 2 weeks to start

6 paid holidays

Company-paid life insurance

Company-paid short-term disability

Voluntary AFLAC insurance options

Employee Assistance Program

Tool allowance

Employee discount

Paid bereavement leave

Company events and employee appre‑ciat

Job summary

Waterbury Heating & Cooling is seeking an HVAC Field Service Coordinator to lead scheduling for a team of service technicians, ensure efficient daily workflow, and respond to customer requests with professionalism. Your role will bridge the Service Manager and field staff, maintaining pricing accuracy and service quality.

We value experience in HVAC with strong communication, organization, and multitasking.

Qualifications

• Highly organized and process-driven
• Strong team mentality with energetic personality
• Excellent problem-solving and decision-making abilities
• Effective time management and prioritization
• Customer service orientation and strong interpersonal skills
• Ability to multitask and manage multiple priorities in a fast-paced setting
• Leadership experience is helpful but not required

Responsibilities

• Assist with daily scheduling of HVAC service technicians
• Coordinate with Service Manager to ensure proper job process adherence
• Conduct service job costing and maintain service price book
• Interact directly with customers in need of service
• Answer inbound calls and schedule service jobs as needed
• Review service reports to ensure proper billing and field procedures
• Provide excellent customer service and hands-on support with technical aspects
• Demonstrate ability to manage and lead a team and assist in training and development

Skills

Organized

Team mindset

Problem solving

Time management

Customer service

Interpersonal skills

Multitasking

Leadership

Education

Associate’s degree preferred

Tools

Microsoft Word

Excel

Job description

Waterbury Heating & Cooling is growing—and we're looking for an HVAC Field Service Coordinator to help lead our team!

If you're an experienced HVAC professional who takes pride in their work, enjoys helping customers and teammates, and wants to work for a company that values its people, we'd love to meet you!

Since 1950, Waterbury has proudly served the Sioux Falls area with heating, cooling, plumbing, electrical and duct cleaning services. We're a growing, locally established company that believes employees should be treated like family and customers like friends.

What You'll Do

The HVAC Field Service Coordinator is responsible for coordinating and scheduling a team of HVAC service technicians in a fast-paced environment. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that the company’s daily priorities are achieved.

• Assist with daily scheduling of HVAC service technicians
• Work directly with Service Manager to ensure proper job process adherence
• Conduct service job costing and maintain service price book
• Direct interaction with customers in need of service
• Assist in answering inbound calls and making outbound calls to schedule service jobs as necessary
• Review service reports to ensure proper billing and field procedures
• Provideexcellentcustomer service
• Hands on experience with the technical aspects of the services offered
• Demonstrated ability to manage and lead a team
• Experience in training and developing
• Other duties as assigned

What We're Looking For

• Highly organized and process driven approach
• Strong team mentality and energetic personality
• Strong problem-solving skills and decision-making skills
• Effective time management skills
• Strong customer service orientation
• Strong interpersonal skills
• Ability to multitask and attention to detail
• Demonstrate exceptional ability to manage multiple priorities while coordinating service technicians working in a fast-paced environment
• Flexibility-ability to adapt to changing circumstances and priorities
• Ability to use or learn Microsoft Word and Excel
• Associate’s degree preferred, but not required
• 2+ years of HVAC field experience
• 3+ years of customer service experience
• Leadership experience helpful

What Waterbury Offers

We believe our employees deserve a great place to work and a benefits package that reflects that. We offer:

• Competitive compensation based on experience
• Company vehicle you can take home
• 401(k) with company match up to 4%
• Medical, dental and vision insurance
• HSA with company contribution
• Paid time off – 2 weeks to start
• 6 paid holidays
• Company-paid life insurance
• Company-paid short-term disability
• Voluntary AFLAC insurance options
• Employee Assistance Program
• Tool allowance
• Employee discount
• Paid bereavement leave
• Company events and employee appreciation activities
• Advancement and career growth opportunities

Build Your Career with Waterbury

If you're looking to take your HVAC career to the next level, come grow with a company that has been serving the Sioux Falls community for more than 75 years.

Waterbury Heating & Cooling
Sioux Falls, South Dakota