HVAC Dispatcher – Fast-Paced Scheduling Pro

Adeedo Drains, Plumbing, Heating & Air; Los Angeles (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Training and development

Supportive, dynamic work environment

Job summary

Adeedo! Drains, Plumbing, Heating & Air in the Los Angeles area is seeking a dedicated Dispatcher for our HVAC division. This in-office role in Inglewood, CA, places you at the hub between customers, field technicians, and the operations team to ensure timely service.

You will schedule service calls, communicate with field crews, and resolve issues to maintain high customer satisfaction. The position requires 2+ years of dispatching in HVAC and strong communication skills, with Service Titan

Qualifications

• 2+ years dispatching experience.
• HVAC industry experience required.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and call center software.

Responsibilities

• Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
• Communication Point: Act as the main point of contact for field teams, customers, and management.
• Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
• Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents.
• Emergency Response: Coordinate emergency response efforts when necessary.
• Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
• Collaboration: Work closely with other departments to streamline processes and improve service delivery.

Skills

Verbal communication

Written communication

Customer service mindset

Multitasking in fast-paced environment

Call center software

Tools

Service Titan

Job description

Adeedo! Drains, Plumbing, Heating & Air in the Los Angeles area is seeking a dedicated Dispatcher for our HVAC division. This in-office role in Inglewood, CA, places you at the hub between customers, field technicians, and the operations team to ensure timely service.

You will schedule service calls, communicate with field crews, and resolve issues to maintain high customer satisfaction. The position requires 2+ years of dispatching in HVAC and strong communication skills, with Service Titan