HVAC Dispatch Coordinator – Inglewood

Adeedo Drains, Plumbing, Heating & Air; Inglewood (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Training and development

Inclusive culture

Job summary

Adeedo! Drains, Plumbing, Heating & Air in Inglewood, CA is seeking a Dispatcher for the HVAC department. In this in-office role, you will coordinate service requests, dispatch field technicians, and serve as the communication hub between customers and operations.

You will monitor schedules, address inquiries, maintain records, and assist with emergency responses. The position requires 2+ years of dispatching, HVAC experience, and strong written and verbal communication in a fast-paced

Qualifications

• Excellent verbal and written communication skills.
• 2+ years of dispatching experience.
• HVAC industry experience is required.
• Proficiency in basic computer applications and call center software.
• Service Titan experience is a plus.

Responsibilities

• Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
• Communication Point: Act as the main point of contact for field teams, customers, and management.
• Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
• Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents.
• Emergency Response: Coordinate emergency response efforts when necessary.
• Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
• Collaboration: Work closely with other departments to streamline processes and improve service delivery.

Skills

Verbal communication

Written communication

Customer focus

Multitasking

Problem solving

Tools

Service Titan

Job description

Adeedo! Drains, Plumbing, Heating & Air in Inglewood, CA is seeking a Dispatcher for the HVAC department. In this in-office role, you will coordinate service requests, dispatch field technicians, and serve as the communication hub between customers and operations.

You will monitor schedules, address inquiries, maintain records, and assist with emergency responses. The position requires 2+ years of dispatching, HVAC experience, and strong written and verbal communication in a fast-paced