HVAC Dispatcher

Yourairexperts; Raleigh (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a top-rated HVAC & Plumbing company in Raleigh as a Dispatcher, where you'll coordinate service calls and ensure customers get excellent service. Enjoy competitive pay, monthly bonuses, and numerous benefits, including healthcare and employee perks. We value teamwork and excellence and are looking for a detail-oriented candidate to join our supportive environment.

Benefits

Competitive pay

Monthly bonuses

Healthcare benefits

Paid time off

Ongoing training

Qualifications

• Experience in customer service or dispatching required.
• Strong communication and problem-solving skills needed.
• Ability to multitask and prioritize effectively in a fast-paced environment.

Responsibilities

• Manage daily schedules and dispatch service technicians efficiently.
• Coordinate service visits and maintain customer records.
• Communicate clearly with technicians, managers, and customers.

Skills

Communication

Problem-solving

Multitasking

Customer service

Tools

ServiceTitan

Job description

Air Experts HQ
2730 Rowland Rd
Raleigh, NC 27615, USA

Air Experts HQ
2730 Rowland Rd
Raleigh, NC 27615, USA

Do you thrive in a fast-paced environment and love helping people?

Join the top-rated HVAC & Plumbing company in the Triangle and become part of a team that values customer service, teamwork, and excellence!

We're seeking a customer-focused Dispatcher to coordinate service calls, support our technicians, and ensure our customers receive top-tier service. If you’re organized, detail-oriented, and great at problem-solving, we want to hear from you!

We offer competitive pay, monthly bonuses, great benefits, and plenty of growth opportunities. From healthcare and retirement plans to paid time off and employee perks, we take care of our team. Plus, with ongoing training and a supportive work environment, you’ll have everything you need to succeed!

What You’ll Do:

• Manage daily schedules and dispatch service technicians efficiently.
• Coordinate return service visits when parts arrive.
• Maintain the on-call schedule and keep customer records up to date.
• Communicate clearly with technicians, managers, and customers.
• Answer inbound calls and assist with scheduling.
• Review, resolve, and close service tickets.
• Pre-call customers and route service calls effectively.
• Report any field issues to the Service Manager.
• Maintain accurate records of customer interactions and service updates.

Pay & Schedule:

• Pay Rate: $18–$21 per hour
• Work Location: On-site only
• Schedule:
  • Monday–Friday, 9 AM – 6 PM
  • One Saturday per month, 7:30 AM – 2 PM (on-site)
  • Overtime Available, with commission from overtime shifts

What We’re Looking For:

• Experience in customer service or dispatching.
• Strong communication and problem-solving skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Familiarity with ServiceTitan (preferred but not required).
• A positive, customer-first attitude with a focus on teamwork.

Ready to join a company that values its employees and was voted "Best Place to Work"? Apply today!

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.