HVAC Dispatcher

ZipRecruiter; Marcus Hook (Delaware County); On-site; Full time

Job summary

A leading company is seeking an HVAC Dispatcher to enhance service efficiency and revenue. The role involves managing technician schedules, communicating with customers, and ensuring timely service delivery. Ideal candidates will have HVAC experience and strong communication skills.

Benefits

Competitive Dental, Vision, and Healthcare Plans

401(k) matching

Short-Term and Long-Term Disability

Life Insurance

PTO

Paid Holidays

Employee Assistance Program (EAP)

Qualifications

• At least 2 years experience in HVAC or Plumbing Trade.
• Sales experience is strongly desirable.

Responsibilities

• Maintain daily schedule of calls and prioritize urgent calls.
• Communicate with customers about appointments.
• Build rapport with technicians for better communication.

Skills

Communication

Multi-tasking

Attention to Detail

Goal-driven

Resourcefulness

Education

High School Diploma

Tools

Microsoft Suite

Service-Titan

Job description

Job DescriptionJob Description

HVAC DISPATCHER needed onsite at Len the Plumber location in r Boothwyn, PA
This is a full-time opportunity!

About the Role:
The HVAC Dispatcher will work directly with the Service Technicians to prioritize the calls and maximize revenue at every opportunity for the HVAC Department. The dispatcher has a vital role in the department's success and meeting departmental revenue budgets.

Essential Job Functions:

• Learn Service-Titan and how to dispatch within the CRM.
• Maintains the daily schedule of calls and prioritizes the most urgent and profitable calls to meet departmental budgets
• Updates Call Center Lead with calls needed to fill the schedule
• Confirm upcoming appointments for the department
• Builds rapport with technicians to foster good communication between tech and dispatcher
• Communicate with customers to keep them informed of their appointment
• Promotes same-day work and rearranges schedule to accommodate completion of job
• Schedules return visits or sold work accordingly in a timely manner

Qualifications:

• At least 2 years + experience in a related role in the HVAC or Plumbing Trade(highly )
• Ability to multi-task with a high level of accuracy and attention to detail
• Strong communication skills, written and verbal
• Proficient with Microsoft Suite including Word, PowerPoint, Excel, and Outlook
• Goal-driven and results-oriented
• Resourceful, quick thinking, and adaptive
• Experience with Service-Titan but not required

Experience/ Education:

• High School Diploma or equivalent required
• Sales experience is strongly desirable.

Compensation:
$20.00-$24.00/hr

Benefits:

• Competitive Dental, Vision, and Healthcare Plans
• 401(k) matching
• Short-Term and Long-Term
• Life Insurance
• PTO
• Paid Holidays
• Employee Assistance Program (EAP)

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE