Customer Service Rep - Dispatcher

H & H Heating and Air Conditioning; Essington (PA); On-site; Full time

Job summary

An established industry player is seeking a highly communicative and organized individual for the role of Customer Service Rep - Dispatcher. This full-time position involves answering calls, scheduling HVAC appointments, and ensuring customer satisfaction. You'll be responsible for coordinating technician schedules and optimizing dispatch operations. The ideal candidate will possess strong organizational and time management skills, thrive in a fast-paced environment, and be self-motivated. With a competitive hourly wage and a comprehensive benefits package, this role offers a great opportunity to contribute to a vital service in the community.

Benefits

100% health coverage for employees after 90 days

Medical, dental, vision insurance

Paid time off (PTO)

Paid training and certifications

Team events and birthday/holiday gifts

Company phone

Spiffs and tool replacement

Qualifications

• Basic computer skills and proficiency in Word and Excel are required.
• Organizational skills and attention to detail are essential for success.

Responsibilities

• Answer incoming calls and schedule HVAC appointments professionally.
• Coordinate and dispatch technicians to optimize their schedules.

Skills

Communication Skills

Organizational Skills

Time Management

Attention to Detail

Self-Motivation

Reliability

Education

High School Diploma

Tools

ServiceTitan

Microsoft Word

Microsoft Excel

Job description

If you're highly communicative, organized, and efficient, H & H Heating and Air Conditioning Inc. invites you to apply for this full-time Customer Service Rep - Dispatcher position! Our Essington, PA office needs a polite and friendly person to dispatch HVAC technicians and ensure our customers' needs are met.

Depending on experience, you can earn $16.00 - $22.00/hour. We also have a terrific benefits package that includes:

• 100% health coverage for employees after 90 days (spouse/family plans at employee's expense)
• Medical, dental, vision, SIMPLE IRA with 3% company match (after 2 years)
• Paid time off (PTO) accrues after 90 days, increasing with tenure (½ day/month first year, 1 day/month second year, 1.5 days/month after 10 years)
• Paid training and certifications
• Team events, birthday/holiday gifts, Friday pizza lunches
• Company phone
• Spiffs and tool replacement

THE INS AND OUTS

THE SCHEDULE:

Our Customer Service Rep - Dispatcher works from 8:00 am - 4:30 pm, Monday - Friday.

YOUR ROLE:

• Answer incoming phone calls, schedule HVAC appointments, and deliver professional customer service
• Coordinate technicians' schedules and strategically dispatch techs to optimize their time
• Sell comfort agreements to customers
• Pull permits as needed

OUR REQUIREMENTS:

• Basic computer skills
• Proficiency in Word and Excel
• Organizational skills, attention to detail, and a solid work ethic
• Time management skills and ability to thrive in a fast-paced environment
• Reliability, punctuality, and self-motivation to succeed

HVAC and ServiceTitan experience is preferred, but not required.

JOIN US!

Help our HVAC techs serve our customers and optimize our dispatch operations as a Customer Service Rep - Dispatcher. Apply today using our short initial form!