HVAC Dispatcher

Reed Restaurant Repair; Colorado; On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

100% Company-Paid Life Insurance

401(k) with Company Match

Paid Time Off (PTO)

Paid Holidays

Paid Birthday Off

Paid Training

Annual Company-Paid Team Trip

Stable, Year-Round Employment

Job summary

Reed Restaurant Repair is seeking a full-time HVAC Dispatcher (Commercial Service) to act as the hub of our operation. The role requires dispatching experience and a background in HVAC or related trades.

You will handle 50–100+ inbound calls daily, schedule service calls, and coordinate parts and technicians to keep restaurants up and running. This in-office position offers competitive pay, benefits, and a Monday–Friday day shift with no weekends.

Qualifications

• Dispatching experience is required.
• Experience in HVAC, refrigeration, commercial kitchen equipment, plumbing, electrical, appliance repair, or another skilled trade is strongly preferred.
• Outstanding customer service and communication skills.
• Ability to multitask while managing phones, emails, technician schedules, and changing priorities.
• Strong computer skills and the ability to learn new software quickly.

Responsibilities

• Review each technician's schedule and verify start times.
• Answer a high volume of inbound calls with professionalism and urgency.
• Schedule service calls and enter new customers into our system.
• Monitor a busy service email inbox and respond to requests.
• Dispatch technicians and adjust schedules as priorities change.
• Keep customers informed with arrival windows and updates.
• Coordinate parts intake and repairs to be scheduled quickly.
• Build the following day's schedules to maximize efficiency.

Skills

Dispatching experience

Customer service

Multitasking

Attention to detail

Communication

Google Workspace

Tools

Dispatch software

CRM software

Job description

Job Description

HVAC Dispatcher (Commercial Service)

Reed Restaurant Repair

Location: In Office

Pay: $25.00 - $30.00 per hour, based on experience

Schedule: Full-Time | Monday-Friday | Day Shift | No Weekends

Why Join Reed Restaurant Repair?

When a commercial kitchen goes down, we save the day.

Reed Restaurant Repair is one of the region's leading commercial foodservice equipment repair companies, keeping restaurants, schools, healthcare facilities, convenience stores, and other foodservice operations running.

We're looking for someone who enjoys a fast-paced environment, takes pride in staying organized, and wants to be part of a team that genuinely supports one another.

What We Offer

We believe great employees deserve great benefits.

• Competitive Pay: $25.00 - $30.00 per hour based on experience
• Health Insurance
• Dental Insurance
• Vision Insurance
• 100% Company-Paid Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Paid Birthday Off
• Paid Training
• Annual Company-Paid Team Trip
• Stable, Year-Round Employment
• Monday-Friday Schedule -- Enjoy Your Weekends

Dispatching Experience is Required

This is not an entry-level position.

We are seeking someone with previous dispatching, scheduling, or service coordination experience. Experience in HVAC, refrigeration, commercial kitchen equipment, plumbing, electrical, appliance repair, or another skilled trade is strongly preferred.

A Day in the Life

Every day is different, but one thing stays the same--you are the hub of our operation. Your ability to stay organized, communicate clearly, and keep our technicians moving efficiently is what keeps our customers happy.

Your day begins by reviewing each technician's schedule, verifying start times, making sure every call is ready to go, and checking for any emergency service requests that came in overnight.

From there, you'll keep the day running by:

• Answering a high volume of inbound customer calls with professionalism, urgency, and outstanding customer service.
• Scheduling service calls for existing customers quickly and efficiently.
• Entering new customers into our system while explaining our services, rates, and scheduling process.
• Monitoring a busy service email inbox and responding to incoming service requests.
• Dispatching technicians and adjusting schedules throughout the day as priorities change.
• Keeping customers informed with technician arrival windows and scheduling updates.
• Monitoring technician progress throughout the day to keep schedules running efficiently.
• Receiving and checking in incoming repair parts, then coordinating those repairs to be scheduled as quickly as possible.
• Building the following day's technician schedules to maximize efficiency and minimize drive time.
• Calling customers to confirm the next day's appointments after the schedule has been finalized.

This is a fast-paced position that typically handles 50-100+ inbound calls per day, along with a busy email queue. If you enjoy staying busy, solving problems, and keeping multiple moving pieces organized, you'll thrive here.

What We're Looking For

• Dispatching experience is required.
• Experience in HVAC, refrigeration, commercial kitchen equipment, plumbing, electrical, appliance repair, or another skilled trade is strongly preferred.
• Outstanding customer service and communication skills.
• Ability to multitask while managing phones, emails, technician schedules, and changing priorities.
• Strong computer skills and the ability to learn new software quickly.
• Experience with CRM or dispatch software is preferred.
• Proficient with Google Workspace (Gmail, Calendar, Docs, and Sheets).
• Comfortable working with multiple computer monitors.
• Excellent organizational skills and attention to detail.
• Reliable attendance, punctuality, and a strong work ethic are essential.

Why You'll Love This Job

• No cold calling--100% inbound customer service.
• Every day is different and keeps you engaged.
• Work alongside a supportive team that values communication and teamwork.
• Make a real impact by helping restaurants get back up and running.
• Enjoy a stable career with opportunities to grow.