HVAC Dispatch & Customer Service Coordinator

Abstrakt Marketing Group; Wilmington (NC); On-site; USD 50,000 - 67,000; Full time

Benefits offered by this job

401(k)

Health, Dental, and Vision Insurance

Health savings account

Life insurance

Paid time off

Paid holidays

Job summary

Abstrakt Marketing Group in Wilmington, NC seeks a Customer Service Coordinator to manage field technician schedules, dispatch workloads, and handle customer calls to ensure timely service commitments. The role requires organizing work orders, maintaining professional communication, and coordinating with the service team for quotes and progress.

Work is in-person with standard hours, Monday–Friday, with overtime as needed. Salary range $49,920–$66,560.

Qualifications

• Dispatching and coordinating service calls with field techs.
• Maintaining professional, patient communication with customers.
• Ability to multi-task and stay organized in a fast-paced HVAC setting.

Responsibilities

• Receive, prioritize, and manage incoming service calls.
• Dispatch and plan field technician assignments.
• Follow up for customer satisfaction and quotes.

Skills

Dispatching

Customer service

Organization

HVAC knowledge

Education

High School Diploma

Job description

Abstrakt Marketing Group in Wilmington, NC seeks a Customer Service Coordinator to manage field technician schedules, dispatch workloads, and handle customer calls to ensure timely service commitments. The role requires organizing work orders, maintaining professional communication, and coordinating with the service team for quotes and progress.

Work is in-person with standard hours, Monday–Friday, with overtime as needed. Salary range $49,920–$66,560.