HVAC Customer Support & Service Specialist

MAC HEATING AND AIR CONDITIONING; Brevard (NC); On-site; USD 25,000 - 28,000; Full time

Job summary

MAC Heating and Air Conditioning in Brevard, NC is seeking a Customer Service Representative to be the friendly, efficient first contact for our customers. You will handle inquiries, schedule and coordinate, and support field teams with accurate information.

Responsibilities include using Service Titan, managing permits, handling payments, maintaining records, and assisting training of new reps. This role demands excellent communication, patience, and teamwork to uphold service excellence.

Qualifications

• High school diploma or equivalent.
• Proven customer service experience.
• Strong verbal and written communication skills.
• Ability to handle high-stress situations calmly.
• Proficiency with customer service software and tools.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• File and pull permits for upcoming jobs.
• Utilize Service Titan for customer information and technician routing.
• Provide accurate, complete information using the right methods/tools.
• Handle complaints and follow up to ensure resolution.
• Maintain a positive, empathetic attitude toward customers.

Skills

Service Titan

Customer service

Multitasking

Office administration

Education

High school diploma

Tools

CRM systems

Microsoft Office

Job description

MAC Heating and Air Conditioning in Brevard, NC is seeking a Customer Service Representative to be the friendly, efficient first contact for our customers. You will handle inquiries, schedule and coordinate, and support field teams with accurate information.

Responsibilities include using Service Titan, managing permits, handling payments, maintaining records, and assisting training of new reps. This role demands excellent communication, patience, and teamwork to uphold service excellence.