HVAC Customer Support & Scheduling Pro

Carolina Heating Service Inc.; South Carolina; On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Ongoing training and growth-opportunit

Supportive, family-oriented work envt

Job summary

Carolina Heating Service, a NearU Company, is seeking a friendly and dependable Customer Service Representative (CSR) to join our team in Greenville, South Carolina. This role focuses on delivering outstanding customer experiences for HVAC service and maintenance calls.

You will schedule appointments, communicate with technicians and management, and ensure accurate data entry in our system. A positive attitude and reliable teamwork are essential to success in this fast-paced environment.

Qualifications

• 1+ year of customer service experience (HVAC, home services, or call center experience preferred).
• Strong communication, multitasking, and organizational skills.
• Ability to work in a fast-paced, team-oriented environment.
• Proficiency with computers, scheduling software, or CRM systems.
• Positive attitude and commitment to providing outstanding customer service.

Responsibilities

• Serve as the first point of contact for customers calling in for HVAC service or maintenance.
• Schedule service appointments accurately and efficiently while maintaining a positive attitude.
• Communicate clearly with technicians, dispatch, and management to ensure timely service delivery.
• Enter customer information and service details accurately into the system.
• Handle customer inquiries, resolve minor issues, and escalate concerns when appropriate.
• Provide an excellent customer experience that reflects Carolina Heating Service's reputation for quality and care.

Skills

Customer service experience

Communication

Multitasking

Organizational skills

Teamwork

CRM systems

Scheduling software

Computer literacy

Tools

CRM systems

Scheduling software

Job description

Carolina Heating Service, a NearU Company, is seeking a friendly and dependable Customer Service Representative (CSR) to join our team in Greenville, South Carolina At Carolina Heating Service, we are committed to our employees, to their development, and to their work-life balance.

NearU is taking the traditional home services career path in an exciting new direction. We want you to be a part of that change. The success of our mission hinges on the success of our employees, which is why we dedicate more resources, time, and training for our people than any other home services company.Higher pay. Better benefits. More opportunities. Welcome to your new career at NearU.

What You’ll Do:
• Serve as the first point of contact for customers calling in for HVAC service or maintenance.
• Schedule service appointments accurately and efficiently while maintaining a positive attitude.
• Communicate clearly with technicians, dispatch, and management to ensure timely service delivery.
• Enter customer information and service details accurately into the system.
• Handle customer inquiries, resolve minor issues, and escalate concerns when appropriate.
• Provide an excellent customer experience that reflects Carolina Heating Service's reputation for quality and care.

What We’re Looking For:
• 1+ year of customer service experience (HVAC, home services, or call center experience preferred).
• Strong communication, multitasking, and organizational skills.
• Ability to work in a fast-paced, team-oriented environment.
• Proficiency with computers, scheduling software, or CRM systems.
• Positive attitude and commitment to providing outstanding customer service.

Why Join Carolina Heating Service?:
• Competitive pay and performance-based bonuses.
• Health, dental, and vision insurance options.
• 401(k) with company match.
• Paid time off and holidays.
• Ongoing training and growth opportunities.
• Supportive, family-oriented work environment.

NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D.
In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.