HVAC Customer Resource Coordinator

Johnson Controls, Inc.

Northern (KY)

Hybrid

USD 45,000 - 63,000

Full time

8 days ago

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Johnson Controls, Inc. is seeking an Accounts Receivable/Service Administration professional to support the service renewal process and AR activities.

You will assist in collections, customer authorizations, and day-to-day service operations, ensuring accurate billing and timely resolution of discrepancies. The role requires strong interpersonal skills, a high school diploma with 3–5 years of related experience, and proficiency in MS Word/Excel/ACCESS.

Qualifications

Must have strong interpersonal skills to effectively communicate with both internal and external clients.
High school diploma or equivalent required, plus three to five years of related work experience, preferably within a service / sales, or technical work environment.
Must be able to handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
Ability to prioritize work activities based upon financial impact to desired business goals.
Proficient computer skills in Word, Excel, ACCESS, Desktop Publishing and Internet business applications.
Must demonstrate the ability to work independently and maintain strong organizational and attention to detail skills.
Experience in contract financials is required.

Responsibilities

Track and support the planned service agreement renewal process under supervision.
Participate in accounts receivable activities, including collections and new customer authorizations.
Provide back-up customer call handling and day-to-day service operations support.
Schedule, track, and monitor touch point plans and contract renewal lifecycle with account owners.
Escalate issues for timely follow-up; interact with customers to secure purchase orders when needed.
Update service delivery plans as required by the team.
Run query reports, research and reconcile unaligned costs (labor hours, materials, expenses).
Prepare and submit service billings in special invoice formats as required by accounts.
Reconcile accounts payable exceptions and resolve AR disputes as per escalation process.
Assist with truck-based AR issues and ensure correct actions for timely resolution.
Interact with customers to resolve receivable issues when needed.
Process invoice credits and rebills as necessary.
Proactively contact customers to ensure satisfaction and payment commitment.
Maintain customer account information on special billing conditions, tax status, invoicing contacts, and addresses.
Support inventory control by updating equipment asset transactions.
Assist CSAs with warranty-related issues and provide additional service administration support.

Skills

Interpersonal communication

Multitasking

Prioritization

Independent work

Attention to detail

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft ACCESS

Desktop Publishing

Internet business applications

Job description

What you will do

Under direct supervision, tracks and provides direct support for the planned service agreement renewal process. Actively participates in accounts receivable activities such as collections and new customer authorizations. Provides back up customer call handling, as needed. Provides administrative, day to day support in the service operational areas.

How you will do it

Responsible for the scheduling, tracking and monitoring of the touch point plans and the contract renewal life cycle process with the account owners.
Escalate issues to appropriate individuals for timely follow-up as required.
May require direct interaction with customers for follow-up to secure purchase orders or to meet special invoicing conditions.
Updates the Service delivery plans as required by team.
Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other service related transactions.
May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.
Reconciliation of accounts payable exceptions as necessary.
Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process.
Works with Accounts Receivables contact to assist with resolution of truck based team A/R issues.
Determines appropriate actions for timely resolution.
If needed, will interact with Customer to resolve receivable issues.
Processes invoice credits and re-bills, as necessary.
Proactively contacts customers ensure customer satisfaction and a commitment to pay.
Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date.
Support inventory control process including updating equipment asset transactions.
Assist CSAs in resolution of warranty/SD warranty issues.
Provide additional service administration support, as required.

What we look for

Required

Must have strong interpersonal skills to effectively communicate with both internal and external clients.
High school diploma or equivalent required, plus three to five years of related work experience, preferably within a service / sales, or technical work environment.
Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
Ability to prioritize work activities based upon financial impact to desired business goals.
Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage.
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
Experience in contract financials required.

Preferred

Associate’s degree preferred,.
HVAC experience preferred.
Accounts receivable experience preferred.
Experience and/or basic project accounting or costing principals is desired.

HIRING HOURLY RANGE: $33.00-46.00 (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

This position includes a competitive benefits package.

What you will do

How you will do it

Responsible for the scheduling, tracking and monitoring of the touch point plans and the contract renewal life cycle process with the account owners.
Escalate issues to appropriate individuals for timely follow-up as required.
May require direct interaction with customers for follow-up to secure purchase orders or to meet special invoicing conditions.
Updates the Service delivery plans as required by team.
Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other service related transactions.
May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.
Reconciliation of accounts payable exceptions as necessary.
Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process.
Works with Accounts Receivables contact to assist with resolution of truck based team A/R issues.
Determines appropriate actions for timely resolution.
If needed, will interact with Customer to resolve receivable issues.
Processes invoice credits and re-bills, as necessary.
Proactively contacts customers ensure customer satisfaction and a commitment to pay.
Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date.
Support inventory control process including updating equipment asset transactions.
Assist CSAs in resolution of warranty/SD warranty issues.
Provide additional service administration support, as required.

What we look for

Required

Must have strong interpersonal skills to effectively communicate with both internal and external clients.
High school diploma or equivalent required, plus three to five years of related work experience, preferably within a service / sales, or technical work environment.
Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
Ability to prioritize work activities based upon financial impact to desired business goals.
Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage.
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
Experience in contract financials required.

Preferred