HVAC Customer Service Representative

YDU JC Air Cond & Ref Inc.- Dubai; Longview (TX); On-site; USD 62,000 - 83,000; Full time

Job summary

Johnson Controls is seeking an HVAC Customer Service Representative to coordinate service requests, scheduling, and account updates, working with technicians and vendors to ensure timely delivery. You will maintain records, track orders, and support billing and reporting tasks.

The role requires strong communication, CRM proficiency, and attention to detail, with a competitive benefits package and hourly range of $30–$40.

Qualifications

• Five years of administrative experience with a background in sales, operations, and/or administration.
• Knowledge of CRM tools such as Siebel or Salesforce.com.
• Experience in a call center environment is preferred.
• Strong organization and multi-tasking abilities with clear communication.
• Ability to work with minimal supervision and meet deadlines.

Responsibilities

• Coordinate scheduling and dispatch to support service requests.
• Track orders, inventory, shipments, and account details.
• Assist with AR/AP tasks and vendor coordination as needed.
• Prepare reports and maintain service-related documentation.
• Support customer surveys and follow-up communications.

Skills

Administrative experience

CRM experience (Siebel/Salesforce)

Call center experience

Organization and multitasking

Communication skills

Independent work / self-motivated

Team collaboration / influence

MS Office (Word/Excel/PowerPoint)

Reliability / attendance

Education

High school diploma or equivalent

Associate degree preferred

Tools

Siebel CRM

Salesforce.com

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Role Overview

Under general supervision, the HVAC Customer Service Representative coordinates customer service requests from initiation through completion, supports technician scheduling and dispatch activities, and helps keep service operations running smoothly. This role also supports customer communication, inventory and order tracking, account maintenance, and related administrative workflows that help deliver a responsive customer experience.

Key Responsibilities

• Receive customer service requests and coordinate scheduling support from initiation through completion.
• Support efficient technician dispatching and on-call scheduling in partnership with service and technical leaders.
• Track customer orders, shipments, branch inventory, vehicle inventory, and truck stock counts.
• Assist with customer surveys, connected system follow-up, and account updates.
• Generate reports and maintain service-related documentation, including inspection paperwork and other tracking records.
• Support parts ordering, purchase order creation, shipment follow-up, and invoice issue resolution with vendors and internal teams.
• Set up new customer accounts, maintain customer bill-to information, and assist with AR and AP tasks as directed.
• Help coordinate specialty tool returns, COI requests, new truck creations, inventory trunk closures, vendor setup, fleet support, and uniforms.
• Partner with the Service Team Manager to help ensure work is scheduled ahead of time and completed to customer expectations.
• Review service team activity and adjust follow-up actions as needed to help improve customer satisfaction and operational efficiency.

How You Will Do It

You will own your work with accountability, accuracy, and a strong focus on customer impact. You will stay close to the daily service workflow, removing obstacles quickly and keeping requests moving without unnecessary delay. You will use clear, timely communication with customers, technicians, vendors, and internal partners to keep everyone aligned. You will apply careful attention to detail when updating schedules, inventories, account information, and service records. You will look for better ways to organize work, solve problems, and improve service outcomes every day. You will work as one team, sharing information, building trust, and supporting diverse partners to accomplish shared goals. Use CRM and service systems consistently to track work, document changes, and maintain visibility across active requests. Balance priorities across scheduling, reporting, inventory, and customer follow-up while maintaining a professional and patient approach.

Qualifications

• High school diploma or equivalent; an Associate of Arts degree or college degree is preferred.
• Five years of administrative experience with a background in sales, operations, and/or administration.
• Knowledge of or experience with a CRM tool such as Siebel or Salesforce.com.
• Experience in a call center environment is preferred.
• Ability to analyze issues quickly, solve problems with a high degree of accuracy, and provide practical solutions.
• Strong organization skills with the ability to multi-task and establish work priorities.
• Excellent communication skills and the ability to work patiently and professionally with all levels of end users.
• Self-motivated, detail-oriented, and able to work independently with minimal supervision.
• Ability to influence diverse teams to accomplish tasks and goals.
• Proficiency with advanced Microsoft Word, Excel, PowerPoint, and internet business applications.
• Ability to work designated hours with strong attendance and reliability.
• Nice to Have Experience supporting service scheduling or dispatch operations in an HVAC or field service environment.
• Familiarity with parts ordering, purchase orders, inventory tracking, and vendor coordination.
• Experience with customer account maintenance, reporting, or basic project accounting and costing principles.

HIRING HOURLY RANGE: $30 - $40 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.