HVAC Customer Experience Engineer & Technical Presenter

Aaon Coil Products Inc.; Tulsa (OK); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading HVAC solutions provider is looking for a Customer Experience Engineer to bridge technical expertise with customer engagement. The role involves designing engaging customer experiences, conducting technical demonstrations, and analyzing customer feedback to enhance satisfaction. The ideal candidate will have a Bachelor's degree in Engineering and 5+ years in HVAC or a related field. Strong communication and presentation skills are essential for success in this position.

Qualifications

• Strong communication and presentation skills are essential for this role.
• Ability to explain complex technical concepts in customer-friendly language.
• Customer-focused mindset with a passion for creating memorable experiences.
• Strong writing, organizational, and project coordination skills are necessary.
• Analytical skills for interpreting customer feedback and experience data are needed.

Responsibilities

• Design and deliver engaging customer experiences during visits and events.
• Develop and execute plans for pre-visit preparation and post-visit follow-up.
• Personalize customer experiences based on business needs and history.
• Collect and analyze customer feedback to identify areas for improvement.
• Prepare technical demonstrations that highlight product advantages.

Skills

Strong communication and presentation skills

Ability to explain complex technical concepts

Customer-focused mindset

Strong writing, organizational, and project coordination skills

Analytical skills for interpreting customer feedback

Working knowledge of HVAC systems

Education

Bachelor’s degree in Engineering

Job description

A leading HVAC solutions provider is looking for a Customer Experience Engineer to bridge technical expertise with customer engagement. The role involves designing engaging customer experiences, conducting technical demonstrations, and analyzing customer feedback to enhance satisfaction. The ideal candidate will have a Bachelor's degree in Engineering and 5+ years in HVAC or a related field. Strong communication and presentation skills are essential for success in this position.