HVAC Controls Technical Support Engineer

CFO Trane U.S. Inc.-CFO; Saint Paul (MN); On-site; USD 105,000 - 147,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Job summary

Trane Technologies is seeking a Controls Technical and Product Support Engineer to back our field teams in selling, installing, and servicing Trane Building Automation Systems and HVAC controls. You’ll help technicians and account managers remotely and on-site to resolve complex issues and improve product quality.

Ideal candidates have 5+ years in HVAC/automation, experience with BACnet/Lon/Modbus, and proficiency with YABE, Wireshark, JIRA, Zendesk and related tools.

Qualifications

• Bachelor's degree in engineering or closely related technical field preferred.
• 5+ years of directly applicable HVAC/automation experience.
• 5+ years working with or troubleshooting building automation protocols (BACnet, Lon, Modbus).
• Experience with YABE, Wireshark, and other supporting software applications and troubleshooting tools.
• Experience with IP Networking preferred.
• Experience in a technical support or customer service role preferred.

Responsibilities

• Support callers with technical problem solving of building automation systems and HVAC controls.
• Use software tools for call tracking and knowledge retrieval.
• Develop technical expertise for assigned products and general knowledge of all Building Automation / Controls products.
• Develop information for the product knowledge database, to be used by other support and field personnel.
• Assist directly with field/customer projects, including programming and commissioning, Author Product Defects and prioritize fixes.
• Lead Field Issue escalation review and assignment meetings.
• Create and publish software service alerts for field awareness.
• Author and/or review product literature and assist with training classes.
• Assist with product development through use case analysis and ad hoc testing efforts.
• Support software application users with technical assistance in the areas of user permissions, remote access, application questions, and defect resolution.
• Work with business users to understand their requirements and help them in better utilization of the software applications.

Skills

HVAC/Building automation

Technical support

Communication skills

Multilingual advantage

Education

Bachelor's degree in engineering or related field

Tools

YABE

Wireshark

JIRA

Zendesk

Trane Software (TU/Rover/Synchrony/Ensemble)

Job description

Trane Technologies is seeking a Controls Technical and Product Support Engineer to back our field teams in selling, installing, and servicing Trane Building Automation Systems and HVAC controls. You’ll help technicians and account managers remotely and on-site to resolve complex issues and improve product quality.

Ideal candidates have 5+ years in HVAC/automation, experience with BACnet/Lon/Modbus, and proficiency with YABE, Wireshark, JIRA, Zendesk and related tools.