Technical Product Support Engineer- HVAC Controls

CFO Trane U.S. Inc.-CFO; Saint Paul (MN); On-site; USD 105,000 - 147,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Job summary

Trane Technologies is seeking a Controls Technical and Product Support Engineer to back our field teams in selling, installing, and servicing Trane Building Automation Systems and HVAC controls. You’ll help technicians and account managers remotely and on-site to resolve complex issues and improve product quality.

Ideal candidates have 5+ years in HVAC/automation, experience with BACnet/Lon/Modbus, and proficiency with YABE, Wireshark, JIRA, Zendesk and related tools.

Qualifications

• Bachelor's degree in engineering or closely related technical field preferred.
• 5+ years of directly applicable HVAC/automation experience.
• 5+ years working with or troubleshooting building automation protocols (BACnet, Lon, Modbus).
• Experience with YABE, Wireshark, and other supporting software applications and troubleshooting tools.
• Experience with IP Networking preferred.
• Experience in a technical support or customer service role preferred.

Responsibilities

• Support callers with technical problem solving of building automation systems and HVAC controls.
• Use software tools for call tracking and knowledge retrieval.
• Develop technical expertise for assigned products and general knowledge of all Building Automation / Controls products.
• Develop information for the product knowledge database, to be used by other support and field personnel.
• Assist directly with field/customer projects, including programming and commissioning, Author Product Defects and prioritize fixes.
• Lead Field Issue escalation review and assignment meetings.
• Create and publish software service alerts for field awareness.
• Author and/or review product literature and assist with training classes.
• Assist with product development through use case analysis and ad hoc testing efforts.
• Support software application users with technical assistance in the areas of user permissions, remote access, application questions, and defect resolution.
• Work with business users to understand their requirements and help them in better utilization of the software applications.

Skills

HVAC/Building automation

Technical support

Communication skills

Multilingual advantage

Education

Bachelor's degree in engineering or related field

Tools

YABE

Wireshark

JIRA

Zendesk

Trane Software (TU/Rover/Synchrony/Ensemble)

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go.

Where is the work: Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires. The Company reserves the right to modify this location designation based on business needs.

As a Controls Technical and Product Support Engineer, you will assist Trane’s field organization in the sale, installation and service/troubleshooting of Trane Building Automation Systems and HVAC Equipment Controls. You will provide phone, email and occasional on-site product and technical support for Trane’s technicians and account managers, ensuring they are able to efficiently and effectively provide world-class products and services to Trane’s various customers in the commercial market.

As such, you will be responsible for the identification, resolution and documentation of advanced and sensitive technical product issues. In addition to assisting directly, you will also be responsible for developing and proactively sharing knowledge and documentation through various proactive distribution channels in order to minimize the need for future support requests. You will also participate in product development and testing, including recommending product additions and improvements in order to maximize Trane’s product quality and product/service sales.

Responsibilities

• Support callers with technical problem solving of building automation systems and HVAC controls.
• Use software tools for call tracking and knowledge retrieval.
• Develop technical expertise for assigned products and general knowledge of all Building Automation / Controls products.
• Develop information for the product knowledge database, to be used by other support and field personnel.
• Assist directly with field/customer projects, including programming and commissioning, Author Product Defects and work with internal stakeholders to prioritize fixes.
• Lead Field Issue escalation review and assignment meetings.
• Create and publish software service alerts for field awareness.
• Author and/or review product literature and assist with training classes.
• Assist with product development through use case analysis and ad hoc testing efforts.
• Support software application users with technical assistance in the areas of user permissions, remote access, application questions, application usage, and defect resolution.
• Work with business users to understand their requirements and help them in better utilization of the software applications.

Qualifications

• Bachelor's degree in engineering or closely related technical field preferred.
• 5+ years of directly applicable HVAC/automation experience.
• 5+ years working with or troubleshooting building automation protocols is required (BACnet, Lon, Modbus).
• Experience with YABE, Wireshark, and other supporting software applications and troubleshooting tools.
• Experience with IP Networking preferred.
• Experience with or willingness to learn HVAC and Building Automation Systems.
• Experience in a technical support or customer service role preferred.
• Excellent verbal and written communication skills.
• Ability to speak multiple languages is a plus (French, Spanish, Portuguese desired).
• Ability to meet short- and long-term deadlines.
• Ability to work both autonomously and in a team environment.
• Demonstrate good decision-making skills, while exercising excellent judgment.

Desired Technical Skills

• Programming Languages: Java, C++, C#, Python, HTML, CSS, JavaScript
• Databases: Microsoft SQL
• Cloud/ DevOps: Azure, AWS
• Others: JIRA, Zendesk, Trane Software(TU, Rover, Synchrony, Ensemble), YABE, Wireshark

Annual Base Salary Range or Hourly Base Pay Range: $105,228.33 - $146,720.00

Compensation Type: Salary

Incentive Eligible: No

Sales Commission Eligible: No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home: Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE! Family building benefits include fertility coverage and adoption/surrogacy assistance. 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave. Educational and training opportunities through company programs along with tuition assistance and student debt support. Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role: No

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

At Trane Technologies, we’re climate innovators with the courage to look at our world’s challenges and see endless opportunities. We aren’t afraid to make bold commitments that set new standards to enhance the health and well-being of our employees, customers, communities, and the planet we share.

Learn more about what we do & how we do it.

Joining the Trane Technologies team is more than just a job – it’s the beginning of a career full of purpose, impact, and meaningful contributions that challenge what’s possible for a more sustainable future.

Together, we know we can change the world. With an inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life’s demands, and more - you’ll be supported to thrive at work and at home.

Learn more about building a career with us.

At Trane Technologies, we believe in providing equal access and opportunity for all.

We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment.

To request an accommodation, please contact us at: [e-mail]