HVAC Controls Systems Team Leader

Johnson Controls; Town of Mount Pleasant (NY); On-site; USD 90,000 - 102,000; Full time

Job summary

Johnson Controls seeks an HVAC Controls Systems Team Leader to oversee day-to-day field technician activities, plan routes, and guide the team toward strong service delivery, customer satisfaction, and profitable operations.

You will collaborate with branch leadership, sales, and field staff to ensure safety and quality standards are met and to drive growth in service and installation opportunities.

Qualifications

• Five+ years of progressive operational experience in HVAC services.
• Three+ years in a management role responsible for the productivity and development of others.
• Bachelor's degree in Engineering or Business, or equivalent working experience.
• Six Sigma Green Belt; Metasys experience; 8 years of HVAC leadership responsibilities.

Responsibilities

• Supervise field technician teams and provide day-to-day leadership.
• Plan monthly technician routes and balance workload, service demand, and customer needs.
• Review team performance and actions to improve profitability, safety, and client satisfaction.
• Coordinate with sales to support service, installation and growth opportunities.
• Monitor serviced accounts, drive growth, margins, and customer relationships.
• Lead staffing needs, workforce planning, and skill alignment for successful execution.
• Lead operational reviews, including bid and estimate review for accuracy.
• Ensure contractual obligations are completed and customer expectations are met.
• Recruit, hire, and develop operational staff with leadership partnership.
• Deliver performance expectations, coaching, reviews, and development plans.
• Analyze operating processes and recommend improvements for performance and quality.
• Support performance reviews and acquisitions aligned with business strategy.

Skills

Leadership

People management

Route planning

Safety compliance

Coaching

Education

Bachelor's degree in Engineering or Business

Six Sigma Green Belt

Tools

Metasys

Job description

Build your best future with the Johnson Controls team.

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. In this role, you will support HVAC controls service operations in Roswell, Georgia while helping deliver safe, reliable outcomes for customers.

Join a winning team that enables you to build your best future through meaningful work, learning opportunities, and a collaborative environment where your voice and ideas can be heard.

Role Overview

As the HVAC Controls Systems Team Leader, you will oversee day-to-day field technician activities, plan monthly routes, and guide the team toward strong service delivery, customer satisfaction, and profitable operations. You will work closely with branch leadership, sales, and field staff to support HVAC controls execution, strengthen performance, and ensure safety and quality standards are consistently met.

Key Responsibilities

• Supervise assigned field technician teams and provide clear day-to-day leadership.
• Plan monthly technician routes and help balance workload, service demand, and customer needs.
• Review team performance and recommend actions that improve profitability, safety, and client satisfaction.
• Support the execution of the business and help maintain consistent service delivery systems.
• Coordinate with sales to support service, installation, and other growth opportunities.
• Monitor serviced account portfolios to help drive growth, healthy margins, and strong customer relationships.
• Support staffing needs, workforce planning, and skill alignment for successful business execution.
• Lead operational review meetings, including bid and estimate review for accuracy.
• Ensure contractual obligations are completed and customer expectations are met.
• Recruit, hire, retain, coach, and develop operational staff in partnership with matrix leaders.
• Prepare and deliver performance expectations, one-on-one coaching, performance reviews, and development plans.
• Analyze operating processes and recommend improvements that strengthen performance and service quality.
• Support performance reviews, acquisitions, and other managerial responsibilities aligned with business strategy.

How You Will Do It

• You will lead with accountability, safety, and integrity, making sure the team owns its results and delivers on commitments.
• You will stay close to the work by understanding field conditions, removing obstacles quickly, and supporting customers with practical solutions.
• You will use operational reviews, route planning, and performance data to make thoughtful decisions and improve every day.
• You will work as one team with sales, branch leadership, matrix partners, and field staff to keep execution aligned and effective.
• You will build a strong coaching rhythm through regular one-on-ones, clear expectations, and meaningful development plans.
• You will monitor HVAC standards, audit results, and customer feedback to strengthen delivery quality and consistency.
• You will address issues early, communicate openly, and support continuous problem-solving across the business.

Qualifications

• A minimum of five (5) years of progressive operational experience in HVAC services.
• Three (3) years of experience in a management role with responsibility for the productivity and development of others.

Nice to Have

• Bachelor's degree in Engineering or Business, or equivalent working experience.
• Johnson Controls Metasys experience.
• Eight (8) years of experience in an operational HVAC role with leadership responsibilities.
• Six Sigma Green Belt.

Why Join Us

• We offer a competitive salary range of $90,000 to $102,000, determined by education, experience, knowledge, skills, and abilities, along with internal equity and market alignment. This role also includes a competitive bonus plan based on individual, group, and corporate performance.
• Paid vacation, holidays, and sick time, including 15 days of vacation in the first year.
• Comprehensive benefits package including 401(k), medical, dental, and vision care available day one.
• Extensive product and on-the-job/cross-training opportunities with outstanding resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law . If you are an individual with a disabili