HVAC Controls Systems Team Leader

Alloy Enterprises; New York (NY); On-site; USD 90,000 - 102,000; Full time

Benefits offered by this job

Competitive bonus plan

Medical, dental, vision benefits

401(k) retirement plan

Job summary

Johnson Controls is seeking an HVAC Controls Systems Team Leader in the United States to oversee daily field technician activities, plan monthly routes, and guide the team toward excellent service delivery and strong customer relationships. You will work with branch leadership, sales, and field staff to execute HVAC controls projects and ensure safety and quality standards.

The role requires five years in HVAC operations and three years in management, with a possible Bachelor’s degree in

Qualifications

• Five years of progressive operational experience in HVAC services.
• Three years in a management role with responsibility for team productivity and development.
• Bachelor’s degree in Engineering or Business, or equivalent working experience.

Responsibilities

• Supervise assigned field technician teams and provide clear day-to-day leadership.
• Plan monthly technician routes and balance workload, service demand and customer needs.
• Review team performance and recommend actions to improve profitability, safety and client satisfaction.
• Support execution of the business and help maintain consistent service delivery systems.
• Coordinate with sales to support service, installation, and growth opportunities.
• Monitor serviced account portfolios to drive growth, healthy margins and strong customer relationships.
• Lead staffing, workforce planning, and skill alignment for successful business execution.
• Conduct operational reviews and bid/estimate reviews for accuracy.
• Ensure contractual obligations are met and customer expectations are achieved.
• Recruit, hire, retain, coach and develop operational staff with matrix leaders.
• Deliver performance expectations, coaching, reviews, and development plans.
• Analyze operating processes and propose improvements to strengthen performance and service quality.
• Support performance reviews, acquisitions, and other managerial responsibilities aligned with strategy.

Skills

HVAC operations

Team leadership

Route planning

Performance analysis

Education

Bachelor’s degree in Engineering or Business

Tools

Metasys

Job description

Build your best future with the Johnson Controls team.

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. In this role, you will support HVAC controls service operations in Roswell, Georgia while helping deliver safe, reliable outcomes for customers.

Join a winning team that enables you to build your best future through meaningful work, learning opportunities, and a collaborative environment where your voice and ideas can be heard.

Role Overview

As the HVAC Controls Systems Team Leader, you will oversee day-to-day field technician activities, plan monthly routes, and guide the team toward strong service delivery, customer satisfaction, and profitable operations. You will work closely with branch leadership, sales, and field staff to support HVAC controls execution, strengthen performance, and ensure safety and quality standards are consistently met.

Key Responsibilities

• Supervise assigned field technician teams and provide clear day-to-day leadership.

• Plan monthly technician routes and help balance workload, service demand, and customer needs.

• Review team performance and recommend actions that improve profitability, safety, and client satisfaction.

• Support the execution of the business and help maintain consistent service delivery systems.

• Coordinate with sales to support service, installation, and other growth opportunities.

• Monitor serviced account portfolios to help drive growth, healthy margins, and strong customer relationships.

• Support staffing needs, workforce planning, and skill alignment for successful business execution.

• Lead operational review meetings, including bid and estimate review for accuracy.

• Ensure contractual obligations are completed and customer expectations are met.

• Recruit, hire, retain, coach, and develop operational staff in partnership with matrix leaders.

• Prepare and deliver performance expectations, one-on-one coaching, performance reviews, and development plans.

• Analyze operating processes and recommend improvements that strengthen performance and service quality.

• Support performance reviews, acquisitions, and other managerial responsibilities aligned with business strategy.

How You Will Do It

• You will lead with accountability, safety, and integrity, making sure the team owns its results and delivers on commitments.

• You will stay close to the work by understanding field conditions, removing obstacles quickly, and supporting customers with practical solutions.

• You will use operational reviews, route planning, and performance data to make thoughtful decisions and improve every day.

• You will work as one team with sales, branch leadership, matrix partners, and field staff to keep execution aligned and effective.

• You will build a strong coaching rhythm through regular one-on-ones, clear expectations, and meaningful development plans.

• You will monitor HVAC standards, audit results, and customer feedback to strengthen delivery quality and consistency.

• You will address issues early, communicate openly, and support continuous problem-solving across the business.

Qualifications

• A minimum of five (5) years of progressive operational experience in HVAC services.

• Three (3) years of experience in a management role with responsibility for the productivity and development of others.

Nice to Have

• Bachelor’s degree in Engineering or Business, or equivalent working experience.

• Johnson Controls Metasys experience.

• Eight (8) years of experience in an operational HVAC role with leadership responsibilities.

• Six Sigma Green Belt.

Why Join Us

We offer a competitive salary range of $90,000 to $102,000, determined by education, experience, knowledge, skills, and abilities, along with internal equity and market alignment. This role also includes a competitive bonus plan based on individual, group, and corporate performance.

• Paid vacation, holidays, and sick time, including 15 days of vacation in the first year.

• Comprehensive benefits package including 401(k), medical, dental, and vision care available day one.

• Extensive product and on-the-job/cross-training opportunities with outstanding resources.

• Encouraging and collaborative team environment.

• Dedication to safety through our Zero Harm policy.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.