HVAC Commercial Service Technician (Journeymen)

Daikin Applied; Auburn Hills (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in HVAC solutions is seeking a Service Technician to provide technical support and service for commercial and industrial HVAC equipment. This role involves troubleshooting, customer interaction, and ensuring satisfaction through quality service. Candidates should have a strong technical background and a commitment to customer service.

Qualifications

• 5+ years of related experience with increasing responsibility.

Responsibilities

• Provide technical support and troubleshoot HVAC equipment problems.
• Responsible for servicing products and ensuring customer satisfaction.
• Drive to job sites and document work.

Skills

Technical Support

Troubleshooting

Customer Service

Education

Associate's Degree in HVAC

Job description

Description

Company Overview

ThermalNetics, LLC is a growth company that was founded in 1972. We employ roughly 60 people and have annual sales of approximately $60M. Our corporate focus is “creating more comfortable and healthy indoor environments by providing innovative HVAC solutions”. In striving to provide the most economical owning experience for the end-user, we provide equipment, parts, and services to ensure the air we breathe in our schools, hospitals, commercial buildings, etc. is something that will allow us all to live happier, healthier, and safer lives. We also do all we can to give people the chance to grow. Our employees enjoy working at a place that offers a small company environment with big company objectives. You’ll be challenged to innovate, encouraged to apply your knowledge, and be well-rewarded for results.

Summary

Under general direction, you will be responsible for the service of commercial and industrial HVAC equipment and systems. As a Service Technician, you will support ThermalNetics’ customers by providing technical support and troubleshooting equipment problems.

Education / Experience

Associate's Degree or equivalent from a Technical/Trade School with a certificate in Heating, Ventilation, and Air Conditioning and 5 (five) plus years related experience with increasing responsibility.

Essential Functions & Responsibilities

• Provide initial Check- Test- Start for various products we represent.
• Responsible for servicing products and equipment (not restricted to products we represent) on assigned projects and ensuring customer satisfaction.
• Uses a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
• Identifies, analyzes, diagnoses, and repairs systems and products at customer's location.
• Documents work by completing paperwork on each job and maintaining files.
• Represents Company by serving as a direct customer contact.
• Provides training for troubleshooting & maintenance at customer site.
• Provides technical support to customers.
• Flexibility to work overtime/weekends as necessary.
• Drives a company vehicle to job sites. Regular travel requirements with some overnight travel.
• Secures additional work through proactive recommendations based on equipment status and clients' needs.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. In addition to the listed duties, the employee must demonstrate punctuality and attendance on a consistent basis. The employee must also maintain an acceptable driving record and adhere to all pertinent ThermalNetics policies, including drug and alcohol screening requirements and harassment policies.