HVAC Commercial Service Technician

Comfort Flow Heating, Co.; Coos Bay (OR); On-site; USD 50,000 - 70,000; Full time

Job summary

A heating and cooling service provider in Coos Bay is seeking a qualified technician to diagnose, maintain, and repair HVAC systems for both commercial and residential customers. The ideal candidate will have at least 5 years of experience in HVAC repairs, strong customer service skills, and the ability to work flexible hours, including nights and weekends as needed. This role involves maintaining communication with dispatch, ensuring vehicle readiness, and maximizing sales opportunities in a client-focused environment.

Qualifications

• Valid driver license and clean driving record.
• Ability to work nights or weekends for emergency service.
• Strong analytical thinking skills with attention to detail.
• 5+ years experience troubleshooting HVAC issues.

Responsibilities

• Diagnose, maintain and repair heating and cooling units.
• Travel to job sites and communicate with dispatch.
• Maintain company vehicle and report mechanical issues.
• Maximize sales leads and handle customer service issues.

Skills

Customer service skills

Time-management skills

Mechanical aptitude

Analytical thinking skills

Communication skills

Education

High School diploma or GED

Job description

Description

Diagnose, maintain and repair heating and cooling units for both commercial and residential customers. Perform repairs of mechanical and electrical components of these systems.

• Demonstrate excellent customer service skills with a desire to exceed customer expectations
• Travel to job sites within service area; work with dispatch to ensure schedule is maintained and delays are properly communicated
• Maintain good working order of company vehicle, report any mechanical issues
• Maintain proper stock, parts, tools and safety equipment in company vehicle
• Diagnose diverse service issues, obtain necessary replacement parts; explain fully to customer what the issue is and what corrective action has been taken
• Participate in company provide training opportunities on latest industry technologies
• Identify and report potential opportunities for additional business (newer system, service contracts and additional services other duties as assigned
• Maintain a regularly punctual attendance record, fill out daily timecard accurately
• Adhere to all company safety rules and regulations
• Accuracy of paperwork, labor hours and materials charged to customers
• Limit number of warranty callbacks on workmanship, or incorrect diagnosis.
• Maximize number of sales leads, maintenance contracts and product sold
• Regular use of personal protective equipment
• Come to work ready to work with proper tools and attire
• Willingness to invest time in training seminars and classes
• Cleanliness and organization of company vehicle and worksite (customer’s homes)
• Effective communication with dispatchers

Requirements

• Valid driver license and clean driving record, insurable by company insurance
• Ability to work nights or weekends, on a rotating basis, to service emergency needs of our customers
• Possess excellent time-management and communication skills
• Ability to lift, push or pull up to 100 lbs.
• Ability to work outside in a wide range of temperatures
• Demonstrate mechanical aptitude
• Willingness to further develop skills through training seminars and classes
• Must be able to pass pre-employment drug screen
• Possess or have the ability to acquire EPA certification
• Ability to interpret wiring diagrams and blueprints
• Basic written and verbal English language communication skills
• Strong analytical thinking skills with high attention to detail
• Minimum High School diploma, GED or equivalent
• 5 + year's experience troubleshooting, maintaining and repairing diverse HVAC issues
• Possess or have the ability to acquire Low Voltage Energy License