Client Resource Coordinator 2

jci; San Antonio (TX); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation

Benefits from day one

Training opportunities

Collaborative team

Zero Harm safety

Scheduling support

Employee discounts

Job summary

Johnson Controls in Texas seeks an on-site Scheduling Coordinator to handle customer service requests and daily technician allocations. You will manage schedules, debrief field teams, and work with billing and support to move jobs forward.

The role emphasizes strong organizational skills, attention to detail, and the ability to prioritize multiple tasks while maintaining clear customer communication. Competitive benefits and safety commitments accompany the position.

Qualifications

• High school diploma or equivalent required, plus 2–5 years in service operations or scheduling.
• Must show independent work ability and strong organizational, detail-oriented skills.
• Strong interpersonal skills to communicate with internal and external clients.
• Ability to handle many projects and tasks with tact and persistence.
• Ability to prioritize work by financial impact and align with business goals.
• Ability to influence diverse teams to accomplish tasks and goals.

Responsibilities

• Receive and schedule customer calls for service under supervision.
• Manage technician/mechanic schedules and ensure timely maintenance completion.
• Debrief daily with technicians and coordinate with billing and support teams.
• Coordinate with customers to communicate action plans and services.
• Ensure customer expectations are met and follow up as needed.
• Maintain up-to-date customer account information in NxGen.
• Support parts ordering, startup, and PO confirmation.
• Attend daily team huddles and weekly planning meetings.
• Assist with time and expense reporting and timesheet corrections.
• Perform other duties and administrative activities as assigned.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Time management

Communications

Prioritization

Education

High school diploma or equivalent

Associate degree

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Here’s what we have to offer

• Competitive pay
• Paid vacation, holidays, and sick time
• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Scheduling and management support
• JCI Employee discount programs (The Loop by Perk Spot)

What you will do

Under direct supervision of the Area Resource Manager, receives and schedules customer calls for service. Manages the schedule of assigned technicians and mechanics. Ensures schedule allows fortimelycompletionof preventative maintenance and aligns with monthly forecasting goals. Debrief activities of assignedtechnicians/mechanicsdaily, coordinating withtechnicians/mechanicsto resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriatebusinessprocess.

How you will do it

• This position is on site preferred.
• Receives customer requests for unscheduled or scheduled service.
• Coordinates labor scheduling to align technicians to the appropriate customerand service needs.
• Communicates the action plan and services to beprovided directly to the customer.
• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
• Debrief activities daily.
• Ensures Technicians are providedwith daily schedules. Maintains consistent communication with assigned Technicians
• Follows up on activities to ensure completion in an established timeframe.
• Ensures that all customer account information requiredto support call management activities and scheduling of tasks are kept up to date in NxGen.
• Scheduled Service Visits – on time.
• Parts ordering/PO creation support.
• Start-up support.
• Customer PO confirmation.
• WIP Management.
• Reconcile exceptions (SIR and AP).
• Attend daily team huddles
• Attend weekly planning/scheduling meetings.
• Assistwith monitoring of time and expense reporting submission.
• Review and correct unassociated time for timesheets for technicians.
• Other duties and administrative activities as assigned.

What we look for

Required

• High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
• Must demonstratethe ability to perform work independently and demonstrate solid organizational and attention to detail skills.anddemonstratesolidorganizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based on financial impactto desired business goals.
• Able to influence diverse teams toaccomplishtasks/goals.

Preferred

• Associatedegree.
• Experience and/or basic project accounting or costing principles.

HIRING HOURLY RANGE: $21- $32 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.