HVAC Client Resource Coordinator

Johnson Controls; Corpus Christi (TX); Presencial; USD 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive benefits package

Descripción de la vacante

Johnson Controls is seeking an HVAC Customer Resource Coordinator on site in Corpus Christi, TX. You will receive and schedule service requests, coordinate technician schedules, and ensure timely, accurate work with billing and administrative support.

Responsibilities include communicating plans to customers, maintaining account data in NxGen, and assisting with parts orders and time/expense reporting. A strong attention to detail and customer focus are essential.

Formación

• High school diploma or equivalent with 2–5 years service operations scheduling experience.
• Strong interpersonal and communication skills for internal and external clients.
• Ability to manage multiple projects and tasks with attention to detail.
• Ability to prioritize work by financial impact to business goals.
• Ability to influence diverse teams to accomplish tasks.

Responsabilidades

• Receive and schedule customer service requests.
• Coordinate labor scheduling to align technicians with service needs.
• Communicate action plans and services to customers.
• Ensure work meets customer expectations and follow up.
• Maintain customer account information in NxGen.
• Support parts ordering, PO creation, and time/expense reporting.

Conocimientos

Customer service

Scheduling

Organization

Interpersonal skills

Time management

Educación

High school diploma or equivalent

Associate degree

Herramientas

NxGen

PO creation

Time and expense reporting

Descripción del empleo

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What You Will Do

Under direct supervision of the team service manager, the HVAC Customer Resource Coordinator receives and schedules customer service requests, manages technician and mechanic schedules, and helps ensure work is completed on time and aligned with preventative maintenance and monthly forecasting goals. This role also supports the daily flow of completed jobs through billing, customer support, and administrative processes.

How You Will Do It

• This position is on site
• Receives customer requests for unscheduled or scheduled service.
• Coordinates labor scheduling to align technicians to the appropriate customer and service needs.
• Communicates the action plan and services to be provided directly to the customer.
• Ensures work has been performed to the customer's expectations and performs follow-up with the customer, as needed.
• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
• Debrief activities daily.
• Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians
• Follows up on activities to ensure completion in an established timeframe.
• Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
• Scheduled Service Visits - on time.
• Parts ordering/PO creation support.
• Start-up support.
• Customer PO confirmation.
• WIP Management.
• Reconcile exceptions (SIR and AP).
• Attend daily team huddles
• Attend weekly planning/scheduling meetings.
• Assist with monitoring of time and expense reporting submission.
• Review and correct unassociated time for timesheets for technicians.
• Other duties and administrative activities as assigned.

Required

• High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based on financial impact to desired business goals.
• Able to influence diverse teams to accomplish tasks/goals.

Preferred

• Associate degree.
• Experience and/or basic project accounting or costing principles.

HIRING HOURLY RANGE: $29- $40 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us