Humanitarian Relief Program Manager

Archdiocese of San Antonio Careers; San Antonio (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Humanitarian Relief Program Manager to lead operational efforts in delivering vital services to vulnerable populations, including refugees and the homeless. This role involves overseeing a team, managing logistics, and ensuring compliance with standards while working non-traditional hours. The ideal candidate will possess a strong background in humanitarian services, management experience, and be bilingual in English and Spanish. Join this mission-driven organization to make a meaningful impact in the community and support those in need.

Qualifications

• 3+ years in humanitarian, emergency, or public health services.
• Management experience and ability to work with diverse populations.

Responsibilities

• Recruit, hire, and train staff; manage daily operations and logistics.
• Coordinate response efforts during humanitarian crises and manage donations.

Skills

Humanitarian Services

Management Experience

Bilingual (English and Spanish)

Microsoft Office Proficiency

Cultural Sensitivity

Education

Bachelor's Degree in Social Work or Related Field

Job description

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5315 Summit Pkwy, SA, TX ,78228

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Summary

The Humanitarian Relief Program Manager is responsible for the delivery of the agency’s operational and logistical response to humanitarian relief services for newcomers, including refugees, SIV holders, immigrants, and people experiencing homelessness, along with other vulnerable populations. This includes services at locations like the Mother Teresa Center, Guadalupe Community Center, St. Stephens CARE Center, and other satellite or mobile sites.

The Program Manager ensures that all services—such as shelter referrals, food assistance, mobile showers, clothing, hygiene, educational support, legal referrals, housing, transportation, and trauma-informed case management—are delivered effectively. The role involves supervising up to 3 staff members and volunteers, managing equipment and vehicle use, and working non-traditional hours, including evenings, weekends, and remote locations. Bilingual in English and Spanish is required.

Position Responsibilities

• Recruit, hire, and train staff; recommend terminations.
• Develop employee growth plans.
• Manage daily operations, service delivery, data, incidents, staffing, and logistics to ensure compliance.
• Coordinate response efforts during humanitarian crises.
• Manage donations, capacity building, and expenditures.
• Maintain relationships with external stakeholders.
• Update standard operating procedures for compliance.
• Oversee grants, reporting, and budgets.
• Work with volunteer coordinators for recruitment and training.
• Provide situational updates to leadership.
• Represent Catholic Charities in remote response efforts.
• Review safety protocols and ensure data quality.
• Report monthly on program goals.
• Adhere to the Code of Conduct, promote collaboration, and support the organization’s mission.

Requirements

Minimum Qualifications:

• Bachelor’s degree in social work or related field preferred.
• 3+ years in humanitarian, emergency, or public health services; management experience.
• 21+ years old, valid driver’s license, reliable transportation, and insurance.
• Bilingual in English and Spanish.

Knowledge and Skills:

• 3+ years in human services or related fields.
• Proficiency in Microsoft Office.
• Flexible, goal-oriented, culturally sensitive, and detail-oriented.
• Experience with diverse populations, HIPAA, and confidentiality standards.
• Ability to lift 25 lbs, operate large vehicles, and work non-traditional hours.

Disclaimer

This position is grant-funded, and salary depends on funding availability. The position may be eliminated if funding ceases. Catholic Charities is an Equal Opportunity Employer. Apply via our website at www.ccaosa.org. No phone calls; only selected candidates will be contacted.