HUMAN SERVICES SPECIALIST I-II

The State of New Hampshire; Keene (NH); On-site; USD 31,000 - 47,000; Full time

Benefits offered by this job

Dental Plan

Flexible Spending Accounts

Retirement Plan

Paid holidays & leave

Life Insurance

Wellness Program

Medical & Prescription Benefits

Job summary

The State of New Hampshire invites applications for a Full‑time Human Services Specialist I-II in the Keene district office. The role assesses needs, certifies eligibility for Medicaid, SNAP, TANF, and related programs, and connects clients with services across multiple systems.

It involves interviews, case reviews, and ensuring compliance with federal and state laws. HSS II adds supervisory duties, project leadership, and process improvement responsibilities.

Qualifications

• Associate’s degree with 2 years of experience or equivalent combination of 4 years of education and experience after high school, in customer service, social services, finance, case management, or related field.
• Bachelor’s degree with 1.5 years of experience or equivalent combination of 5.5 years of education and experience after high school, in customer service, social services, finance, case management, or related field.
• Valid driver’s license or access to transportation.
• Must travel up to 50 miles for temporary assignment or training; overtime may be required.
• Proficiency in computer skills (keyboard, Microsoft Word, internet, e‑mail).
• After-hire training and ongoing curricula within 12 months; leadership development for HSS II.

Responsibilities

• Assesses whole‑person service needs; conducts needs assessments; connects clients to services; determines and certifies eligibility for Medicaid, SNAP, TANF, childcare, disability, and long‑term care.
• Applies federal and state laws; researches client data across systems; conducts interviews; reviews cases; identifies fraud; participates in Resolution Call Center.
• Mentors staff; maintains performance standards; promotes a whole‑person client‑service model.
• HSS II adds supervisory tasks, project participation, and leadership initiatives to improve service delivery.

Skills

Customer service

Social services

Case management

Verbal communication

Written communication

Computer literacy

Education

Associate’s degree + experience

Bachelor’s degree (for HSS II)

Tools

New HEIGHTS

NECSES

EBEDGE

MMIS

SAVE

VCI

NHES

NHUIS

DHHS NH EASY

Job description

Human Services Specialist I-II

Full‑time vacancy for Human Services Specialist I-II in the Bureau of Family Assistance, Department of Health & Human Services, Keene NH District Office (US:NH:KEENE). Salary: $22.50/hour – $34.14/hour.

Job Summary

Provides direct service to individuals and families to determine and certify eligibility for state and federal public assistance programs. Performs professional, whole‑person needs assessments, connects citizens with internal and external resources, audits and analyzes client records for accurate and timely decisions, and manages complex case activities across multiple benefit programs. Assumes additional supervisory and project functions (e.g., mentoring staff, resolving issues, participating in resolution call centers). Works in district offices and alternative community locations.

Responsibilities – HSS I

Assesses whole‑person service needs; conducts needs assessments; connects clients to services; determines and certifies eligibility for Medicaid, SNAP, TANF, childcare, disability, and long‑term care (including HCBC); applies federal and state laws; researches client data across systems (New HEIGHTS, NECSES, EBTEDGE, MMIS, SAVE, VCI, AVS, NHES, NHUIS, DHHS NH EASY); conducts interviews; reviews cases; identifies fraud; participates in Resolution Call Center; mentors staff; maintains performance standards; promotes whole‑person client‑service model.

Responsibilities – HSS II

Similar duties to HSS I with added supervisory activities: mentors staff, reviews case accuracy, participates in projects, assists with supervisory tasks, and leads initiatives to improve service delivery.

Minimum Qualifications – HSS I

• Education/Experience: Associate’s degree with 2 years of experience or equivalent combination of 4 years of education and experience after high school, in customer service, social services, finance, case management, or related field.
• License/Certification: Valid driver’s license or access to transportation.
• Other Requirements:
  • Must be able to travel up to 50 miles for temporary assignment or training.
  • Must be able to work overtime when needed.
• Preferred Qualifications: Strong verbal and written communication skills; ability to work effectively with a wide range of clients and stakeholders; proficiency in computer skills (keyboarding, Microsoft Word, internet, e‑mail).
• After‑hire Requirements: Successfully complete Human Services Specialist New Hire Training and all supplemental curricula within the first 12 months of employment.

Minimum Qualifications – HSS II

• Education/Experience: Bachelor’s degree with 1.5 years of experience or equivalent combination of 5.5 years of education and experience after high school, in customer service, social services, finance, case management, or related field.
• License/Certification: Valid driver’s license or access to transportation.
• Other Requirements:
  • Must be able to travel up to 50 miles for temporary assignment or training.
  • Must be able to work overtime when needed.
• Preferred Qualifications: Strong verbal and written communication skills; ability to work effectively with a wide range of clients and stakeholders; proficiency in computer skills (keyboarding, Microsoft Word, internet, e‑mail).
• After‑hire Requirements: For hires not coming from an HSS I position, complete Human Services Specialist New Hire Training and all supplemental curricula within the first 12 months and achieve a minimum average combined score of 85% on specified assessments. Must also complete or enroll in a leadership training program within the first 12 months.

Benefits

• Dental Plan at minimal cost for employees and their families ($500–$1800 value)
• Flexible Spending healthcare and childcare reimbursement accounts
• State‑defined benefit retirement plan and Deferred Compensation 457(b) plan
• Work/life balance flexible schedules, paid holidays and generous leave plan
• $50,000 state‑paid life insurance plus additional low‑cost group life insurance
• Incentive‑based Wellness Program (ability to earn up to $500)
• HMO or POS Medical and Prescription Drug Benefits (value and employee contribution may vary)
• Value of State's share of Employee's Retirement: 12.87% of pay

Equal Opportunity

EOE. TDD Access: Relay NH1-800-735-2964.

Contact

For further information please contact Amy Wakefield, Supervisor V, [e-mail] , 603-283-9193.