HUMAN SERVICES SPECIALIST I-II

The State of New Hampshire; Concord (NH); On-site; USD 31,000 - 47,000; Full time

Job summary

The State of New Hampshire, Bureau Of Family Assistance, Conway District Office, is seeking a Human Services Specialist I-II to provide direct service and certify eligibility for public assistance programs. You will conduct holistic assessments and connect clients with services to promote economic stability and self-sufficiency.

Qualifications include an Associate's degree with 2 years of experience or an equivalent combination of education and experience, plus a valid driver’s license and

Qualifications

• Associate degree and 2 years of experience OR equivalent combination of 4 years education and experience in customer service, social services, finance, case management or related field.
• Valid driver’s license or access to transportation.
• Willingness to travel up to 50 miles for temporary assignment or training; overtime may be required.
• Strong verbal and written communication skills; proficiency with standard computer tools.

Responsibilities

• Assess and certify eligibility for state and federal public assistance programs such as Medicaid, SNAP, TANF, Child Care, and related programs.
• Perform professional needs assessments and connect clients with internal and external resources to promote economic stability.
• Audit and analyze client records to ensure accurate, timely decisions; provide guidance and training as needed.

Skills

Verbal communication

Written communication

Customer service

Computer skills

Education

Associate's degree + 2 years experience

Equivalent combination of 4 years education and experience

Tools

Microsoft Word

Keyboarding

Internet

Email systems

Job description

HUMAN SERVICES SPECIALIST I-II (Job ID: 53191)

State of New Hampshire Job Posting

Department of Health and Human Services

Bureau of Family Assistance

Conway District Office

Human Services Specialist I-II

$22.50/hour - $34.14/hour

*See total compensation information at the bottom of announcement.

The State of New Hampshire, Bureau Of Family Assistance has a full-time vacancy for Human Services Specialist I-II

Summary:

HSS I

Provides direct service to individuals and families to determine and certify eligibility for state and federal public assistance programs. Provides professional, whole-person needs assessments and connects citizens with other internal and external resources and services to assist them in reaching economic stability and self-sufficiency. Audits and analyzes client records to ensure accurate and timely decisions. This position is assigned to a District Office within the Bureau of Family Assistance and/or other work location as business requires.

HSS II

Provides direct service to individuals and families to determine and certify eligibility for state and federal public assistance programs, with efficiency and minimal supervisory oversight. Provides professional, whole-person needs assessments and connects citizens with other internal and external resources and services to assist them in reaching economic stability and self-sufficiency. Audits and analyzes client records to ensure accurate and timely decisions. Assumes additional functions in support of operations such as responding to inquiries, writing specialized reports, mentoring and training staff, participating in projects, and assisting with supervisory activities. This position is assigned to a District Office within the Bureau of Family Assistance and/or other work location as business requires.

MINIMUM QUALIFICATIONS:

• Education/Experience: Associate's degree and 2 years of experience OR equivalent combination of 4 years of education and experience after completion of high school. Education and experience must be in customer service, social services, finance activities, case management or a related field.
• License/Certification: Valid driver’s license or access to transportation
• Other Requirements: 1. Must be able to travel to District Offices and/or other work locations up to 50 miles away from assigned work location for temporary assignment or reassignment and/or to attend mandatory job training
• 2. Must be able to work overtime when needed

PREFERRED QUALIFICATIONS:

Possesses strong verbal and written communication skills; the ability to work effectively with a wide range of clients and community stakeholders; and proficiency in computer skills, including keyboarding, Microsoft Word or similar word processing software, Internet, and e-mail systems.

AFTER-HIRE REQUIREMENTS:

Must successfully complete the Human Services Specialist New Hire Training and all supplemental curricula within the first 12 months of employment.

CAREER ADVANCEMENT OPPORTUNITIES:

In-Band Advancement Available: Yes/No

Broad Group Level Advancement Available: Yes/No

For promotion criteria and supervisory requirements, see the job posting text.

DISCLAIMERS:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position.

Responsibilities:

HSS I

Assesses whole-person service needs as well as emergent needs to address barriers to economic mobility and/or self-sufficiency. Determines and certifies applicants’ eligibility for state and federal public cash, medical and non-cash assistance programs, including but not limited to Medicaid, SNAP, TANF, Child Care and related programs. Applies complex and evolving federal and state law, regulations, policies and procedures for approximately 46 federal and state benefit programs.

HSS II

Assesses and certifies eligibility for public programs, with supervisory oversight, and may mentor staff. Represents and responds to grievances and inquiries, participates in resolution call centers, and maintains professional client service standards.

For further information please contact Heather Tuttle, Supervisor IV, [e-mail], 603-447-1475.

*TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.

See this link for details on State-paid health benefits:

https://www.das.nh.gov/hr/benefits.aspx

Value of State's share of Employee's Retirement: 12.87% of pay

Other Benefits:

*Dental Plan at minimal cost for employees and their families ($500-$1800 value)

* Flexible Spending healthcare and childcare reimbursement accounts

*State defined benefit retirement plan and Deferred Compensation 457(b) plan

*Work/life balance flexible schedules, paid holidays and generous leave plan

*$50,000 state-paid life insurance plus additional low-cost group life insurance

*Incentive-based Wellness Program (ability to earn up to $500)

Total Compensation Statement Worksheet:

https://www.das.nh.gov/jobsearch/compensation-calculator.aspx

Want the specifics? Explore the Benefits of State Employment on our website:

https://www.das.nh.gov/hr/documents/BenefitBrochure.pdf