Human Services Program Manager

Baltimore County; Towson (MD); On-site; USD 50,000 - 80,000; Full time

Job summary

Baltimore County is seeking a Human Services Administrator to lead a major program within the Bureau of Community Health Services. The role involves coordinating with county, state, and community partners, developing policies, managing budgets, and overseeing day-to-day operations.

Applicants should have a public health or related bachelor’s degree and several years of experience in supervisory roles within human services. Spanish skills are preferred; CPR/First Aid may be required.

Qualifications

• Bachelor's degree in public health, health education or social science.
• Four years' experience providing human services with supervisory/administrative responsibilities including budgeting.
• Spanish language ability preferred.

Responsibilities

• Develops program policies and supervises their implementation.
• Coordinates the program with County, State, and community resources.
• Prepares grant proposals and other program reports.
• Prepares and monitors the program budget.
• Represents the program or department in meetings and conferences.
• Oversees daily operation of the program.
• Identifies community needs and links to resources.
• Evaluates program effectiveness and suggests modifications.

Skills

Human services knowledge

Assessment & intake skills

Coordination with health care

Medicaid knowledge

Budget & personnel management

Grant writing

Spanish language skills (preferred)

Education

Bachelor's degree in public health/health education/social science

Job description

Regular Schedule 35 Hours. Pay Schedule XII, Grade 1M

A vacancy exists in the Bureau of Community Health Services, Department of Health and Human Services.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.

All interested transfer and promotional candidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

Failure to submit proof of Licenses, Certifications and Education may result in your application not being considered.

EXAMPLES OF DUTIES

Under direction, develops, administers, and supervises a major or diverse program providing human services and coordinates the program with other agencies and programs.

EXAMPLES OF ESSENTIAL DUTIES

• Develops program policies and procedures and supervises their implementation.

• Conducts short-and long-range planning, monitors all components of the program or center and coordinates them into a cohesive functioning entity.

• Evaluates overall program effectiveness and recommends modifications as necessary.

• Coordinates the program with other County, State, and community resources and programs.

• Prepares grant proposals and other reports pertaining to the program.

• Prepares and monitors the budget for the program.

• Prepares or reviews legislation pertaining to the program.

• Develops and maintains management information systems.

• Represents the program or department in meetings and conferences.

• Develops public and in-service educational or preventative programs.

• Selects and evaluates subordinate employees and/or service providers within the program.

• Provides clinical or program supervision to subordinate supervisors, case managers, and/or service providers.

• Provides administrative supervision to professional clinicians and clerical staff.

• Oversees the daily operation of the program.

• Determines appropriate assignment of clinical or case management cases to staff.

• Evaluates and approves case plans.

• Provides program and case consultation to other community agencies or organizations.

• Handles difficult or unusual cases including formal case reviews.

• Resolves client complaints.

Examples of Other Duties

• Oversees the management and maintenance of program buildings and facilities.

• Evaluates clients for the purpose of establishing a plan of care based on their individual needs.

• Working with highly diverse populations with multiple social determinants of health and evaluate their individual needs to develop a plan of care.

• Strong understand and ability to determine available resources and linkages to benefits.

• Understanding of health benefits, insurance and community resources for uninsured is required.

• Ability to speak and understand Spanish is preferred.

• Performs other related duties as required.

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.)

Required Qualifications

Graduation from an accredited college or university with a bachelor's degree in public health, health education or social science

PLUS

Four years' experience providing human services, such as assessing and coordinating resources, intake/referral, counseling or educating, which includes one year in a supervisory and administrative experience including budgeting and fiscal expenditure management.

(Additional experience in providing human services may be substituted on a year-for-year basis up to a maximum of two years for the required education. Experience in the supervision and management of a human services program that includes the tracking of data and outcomes, including focus groups, surveys and reporting results may be substituted on a year-for-year basis up to a maximum of four years for the required education.)

Knowledge, Skills, and Abilities (Entry Level):

• Thorough knowledge of the theory and practices of provision of human services in the appropriate specialty, including knowledge of assessment and intake skills, coordination and linkage to health care and community resources, knowledge of Medicaid and other public benefits.

• Knowledge of budget and personnel management principles and supervisory skills.

• Writing skill necessary to draft grant proposals, complex reports, and legislation.

• Ability to read, write and speak Spanish is preferred.

• Good interpersonal skills.

• Customer services skills, community engagement and outreach skills.

• Skill in conducting individual assessments and formulating service plans. Skill in implementing program policies and procedures. Skill in planning, coordinating, supervising, and reviewing the work of others. Skill in interpreting rules, regulations, guidelines, policies, and procedures. Skill in preparing and monitoring a program budget and fiscal expenditures.

• Ability to identify community needs and to design and implement programs which meet these needs. Ability to monitor program service delivery and to evaluate and modify same. Ability to develop and modify program policies and procedures. Ability to coordinate a program's activities with other agencies and programs. Ability to locate and develop community resources. Ability to plan and conduct educational programs for staff pr other groups. Ability to understand rules and regulations related to MD Medicaid Program and Qualified Health Plans.

Knowledge, Skills, and Abilities (Full Performance):

• Thorough knowledge and understanding of applicable Federal, State, and local regulations, procedures, and guidelines including those of the courts and criminal justice system. Thorough knowledge of County and departmental rules, regulations, policies, and procedures pertaining to personnel and budget matters. Thorough knowledge of local human services resources and the role of the program within the human services structure.

• Skill in identifying community needs and in designing and implementing programs which meet these needs. Skill in monitoring program service delivery and in evaluating and modifying same. Skill in developing and modifying program policies and procedures. Skill in coordinating a program's activities with other agencies and programs. Skill in locating and developing community resources.

Proof of Licenses, Certifications and Education

Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable.

Failure to submit proof of Licenses, Certifications and Education may result in your application not being considered.

Proof of Degree Equivalency

Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org)

Mail or deliver documents to:

ATTN: Human Services Program Manager
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204

EXAMINATION PROCEDURE

Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Some positions may require satisfactory completion of County sponsored CPR and First Aid training. These positions must maintain certification throughout employment.

Physical and Environmental Conditions

These positions are essentially sedentary with some walking, standing, or other restricted physical activities. Some positions may require traveling between work sites.

Medical Examination and Employment Background Investigation

Applicants selected for an appointment to a position in Baltimore County must successfully complete a physical examination and drug screen and an employment background investigation, including, but not limited to a criminal background, education, and fingerprint check.