Human Services Program Consultant II Crisis Stabilization

Health & Human Services; North Carolina; On-site; USD 55,000 - 97,000; Full time

Job summary

North Carolina Department of Health and Human Services (DHHS) seeks a Human Services Program Consultant II to manage the Crisis Stabilization Facility Capacity project and related crisis services. The role coordinates with internal and external partners to pursue funding opportunities and supports strategic clinical deliverables in collaboration with stakeholders.

The position emphasizes grant coordination, data-driven decision making, and effective facilitation of multi-agency workgroups to

Qualifications

• Experience leading multi-stakeholder projects across agencies, delivering milestones.
• Proven ability to improve service processes and outcomes.
• Strong data use for decision-making with regular reporting.
• Effective facilitation and training of stakeholders across agencies.

Responsibilities

• Manage Crisis Stabilization Facility Capacity project and related crisis services.
• Coordinate internal/external planning committees for crisis funding opportunities.
• Lead crisis system grant coordination, including identification and submission.
• Represent the Division in DHHS and stakeholder workgroups, provide strategic consultation.

Skills

Multi-stakeholder leadership

Process improvement

Data-driven decision making

Facilitation and training

Education

Master's degree in program field

Bachelor's degree

Job description

Human Services Program Consultant II (NS)

Position Number 65038242 Grade NC15

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The primary purpose of this position is to manage Crisis Stabilization Facility Capacity project and related crisis services. This position works closely with other business units within DMHDDSUS to identify policies and programs that promote Division goals relating to broad spectrum to behavioral health crisis system. Provides coordination for internal and external planning committee(s) for funding opportunities for crisis related services. Crisis System Grant coordination – including identification of grants and other funding opportunities, collect information on grant application and ensure timely submission, liaising with grantor during application process, coordinating press releases for grant awards with DHHS communications team. Represent Division in DHHS and other stakeholder workgroups and committees. Provides strategic consultation to behavioral health crisis system clinical deliverables in collaboration with other internal and external stakeholders.

• Experience Leading Multi‑Stakeholder Projects Successfully coordinated large projects involving multiple agencies or provider groups, delivering major milestones on time and maintaining strong engagement across partners.
• Proven Ability to Improve Service Processes Led initiatives that resulted in clear, documented improvements in service delivery, workflow efficiency, or client outcomes within a behavioral health or human services setting.
• Strong Data Use for Decision-Making Regularly used program data to identify trends, make recommendations, and support quality improvement efforts—such as producing monthly or quarterly reports that informed leadership decisions.
• Effective Facilitation and Training Experience Planned and facilitated recurring meetings, trainings, or learning groups with stakeholders across agencies, achieving consistent participation and positive feedback.

Salary Range

Salary Range: $55,221 - $96,639

Recruitment Range: $55,221 - $78,683

Note: REPOST - Previous Applicants Do Not Need To Reapply

In Order To Be Considered For This Vacancy Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred.

Division Overview

The Division of Mental Health, Developmental Disabilities and Substance Use Services is the State agency charged with responsibility for developing, providing and overseeing publicly supported mental health, developmental disabilities, and substance abuse services in North Carolina. Sources of funding managed by DMHDDSUS include primarily state appropriations and federal grants, totaling almost $500,000,000. The Division collaborates with other agencies (DPS, DPI, DHSR, DSS, DHB, county commissioners, DPH) to ensure adequate services for the underinsured, uninsured, and Medicaid recipients. The DMHDDSAS carries out its responsibilities through a system of local mental health authorities/managed care organizations known as Local Management Entities/Managed Care Organizations (LME/MCOs), as well as through contracts with local providers, advocacy organizations, and hospitals. The DMHDDSAS collaborates with other state agencies within and outside of NC DHHS to improve services and supports related to mental health, substance use and intellectual and other developmental disabilities.

Compensation & Benefits

The State of North Carolina offers excellent comprehensive benefits.

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

Visit website for State Benefits Supplemental and Contact Information

Equal Opportunity Employment

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS:

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Eligibility and Compliance

Applicants may be subject to a criminal background check.

All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.

Veterans’ and National Guard Preference Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.

Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.

Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

Degree/College Credit Verification Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application.

The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.

For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.

CONTACT INFORMATION: If there are any questions about this posting, please contact Talent Acquisition at [e-mail].

Minimum Education and Experience

Master's degree in a disciple specific to the program from an appropriately accredited institution and four years of experience in the area of assignment, including two years in a supervisory or consultative capacity; or Bachelor's degree in a discipline specific to the program from an appropriately accredited institution and six years of experience in the area of assignment, including two years in a supervisory or consultative capacity; or an equivalent combination of education and experience.