Homeless Management Information System Coordinator

County of Sonoma; Santa Rosa (CA); On-site; USD 113,000 - 139,000; Full time

Benefits offered by this job

Hybrid Telework

Salary Advancement

Paid Time Off

Health Premium Contributions

Post-Retirement Health Reimbursement

Retirement Pension

Paid Parental Leave

Professional development

Job summary

County of Sonoma seeks a Homeless Management Information System Coordinator to oversee HMIS operations within the Behavioral Health team. You will analyze program needs, configure HMIS workflows, and generate complex reports to support performance measures and PIT counts.

The role requires on-site work for 6–12 months with potential hybrid telework thereafter. Strong data analysis, governance, and vendor management skills are essential.

Qualifications

• Two years of experience developing and maintaining IT systems in a multi-platform environment, including at least one year of application development/modification.
• Equivalent to twelve semester or eighteen quarter units in information systems, computer science or related field.

Responsibilities

• Analyze program needs and translate them into HMIS workflows, configurations, and reports.
• Serve as liaison for the Continuum of Care governance board and HUD HMIS responsibilities.
• Provide high-level guidance on HMIS data and present findings to staff and stakeholders.
• Lead major data initiatives including Longitudinal System Analysis and annual Point-in-Time count data collection.
• Implement and maintain HMIS policies, ensuring privacy and security standards.
• Manage vendor relationships, system configuration, updates, issues, support, and contracts.

Skills

Public speaking

Data analysis

Stakeholder management

IT systems knowledge

Data governance

Education

12 semester units in information systems / computer science

Tools

HMIS databases

Tableau

Power BI

Excel

Job description

Join the Department of Health Services as their Homeless Management Information System Coordinator!

Starting salary up to $60.34/hour ($125,936/year) and a competitive total compensation package!*

About the Position

This Coordinator position is within the Department of Health Services' Behavioral Health team and manages the day-to-day operations of the Homeless Management Information System (HMIS). This position will be responsible for:

• Analyzing program needs and translating these needs into the HMIS workflows, configurations, and reports
• Serving as the primary liaison and point of accountability for the Continuum of Care governance board and fulfilling HMIS responsibilities in accordance with the United States Department of Housing and Urban Development (HUD)
• Providing high-level technical guidance and support on HMIS data, including preparing and presenting data, reports, and findings to department staff, community partners, and other stakeholders
• Leading major data initiatives, including producing and managing complex reports, such as Longitudinal System Analysis, Housing Inventory Chart, System Performance Measures, By-Name-Lists, and the annual data collection for the Point in Time Homeless Count
• Implementing and maintaining HMIS policies and procedures, ensuring compliance with County, state, and federal privacy and security standards
• Managing vendor relationships, including system configuration, software updates, system issues, technical support, and contract administration

As the ideal candidate for this position, you will have extensive knowledge of HMIS systems and platforms, and possess many of the following:

• An understanding of or experience with HUD and its programs, required reporting, data standards, and privacy and security requirements
• Comprehensive knowledge of best practices for addressing homelessness, including housing outcomes and interventions for people experiencing homelessness
• The ability to build rapport with diverse stakeholders, including community partners, governing bodies, leadership, and the public
• Comfort with public speaking and presenting intricate information and ideas clearly to various audiences
• Advanced skills with Microsoft Office (Excel, Word, Power BI), Tableau, and/or HMIS database systems
• Excellent data analysis skills, with experience developing and enforcing data governance policies and procedures
• Strong communication skills, both verbal and written, with a collaborative approach to working with different stakeholders

Please note that this position requires on-site, in-office work for the first 6 to 12 months. After this initial period, hybrid telework eligibility will be evaluated and may be considered based on assignment needs, department operations, and performance.

The County of Sonoma is interested in finding the best candidate for this position and will consider any equivalent combination of knowledge, skills, abilities, experience, education, and training to meet the minimum qualifications, as described below. If you are interested in applying, we encourage you to think broadly about your background and transferable skill set and how they set you up to be the best candidate for this position.

What We Offer

Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including:

• Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment
• Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
• Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
• County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options
• Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement health insurance/benefits
• Retirement - A pension fully integrated with Social Security
• Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
• Additional Benefits - Excellent dental, vision, disability, life insurance, employee assistance program, professional development, and more
• Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education

*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory.

Minimum Qualifications

Any combination of training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally this would include:

• Experience: Two years of experience in developing and maintaining information technology systems in a multi-platform information systems environment, including at least one year of experience developing and/or modifying applications; AND
• Education: The equivalent to completion of twelve semester or eighteen quarter units in information systems, computer science or closely related field.

License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. The position advertised on this announcement does not require possession of a valid California Driver's License.

Knowledge, Skills, and Abilities

Knowledge of: IT systems components and architecture; customer support techniques; basic network principles; commonly used software applications; system performance monitoring and troubleshooting; technical documentation methods and procedures; IT systems security methods and techniques; oral and written communication techniques; network equipment, tools and peripherals; operating systems installation and configuration procedures; installation, configuration, and maintenance of desktop components; operating environments; commonly used query languages; data management concepts and methods; server maintenance techniques; file formats used in the delivery of Web content; browser technical requirements.

Ability to: efficiently troubleshoot system problems; provide training to other technical staff; communicate factual and procedural information clearly, orally and in writing; gather and analyze basic facts and draw conclusions; install, configure, and test software on customer workstations; prepare and update manuals, instructions, and operating procedures; provide information and assistance to customers; ensure the application of appropriate security measures in accord with established procedures; assist in implementing and maintaining network and systems services; monitor network and systems performance and troubleshoot minor problems; document and initiate response to security problems; provide guidance and training to customers in accessing network and systems services; assist customers in installing and using applications; maintain database operations; assist in returning disrupted database systems to normal operations; create reports and manipulate data in response to customer requirements; convert user-developed content into workable Web pages; carry out server maintenance functions; test new browser versions for compatibility with existing services.

Selection Procedure & Some Helpful Tips When Applying

• Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
• You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
• You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
• Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.

Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process.

Application submissions require the Supplemental Questionnaire to be completed.

Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, \"See Resume\" or \"See Application\" may be considered insufficient and therefore may not be scored.

The selection procedure will consist of the following examination:

An Application and Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Personally identifiable information (PII) is removed from the standard application fields and applicable attachments. This PII blind screening practice redacts a candidate's personal information that could potentially influence or bias the scoring process. Personal information includes the applicant's name, former last name, address, phone number, email, driver's license number, school name, education start and end dates, age, date of birth, gender, and race. This PII blind screening practice helps contribute to a fair and equitable examination process.

Each applicant will be evaluated based on the following criteria:

• Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.

Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application and Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application and Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates.

Additional Information

A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to candidates.

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position.

The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.