Human Services Manager

State of Ohio; Columbus (OH); On-site; USD 84,000 - 120,000; Full time

Benefits offered by this job

Medical Coverage

Paid time off

Education and Development Opportunites

Job summary

The State of Ohio, Department of Children and Youth, is seeking a Human Services Manager to provide statewide leadership over policy, training, and program monitoring for early care and education. This on-site role requires guiding counties and providers to ensure compliant delivery of services across Ohio.

You will supervise staff, manage communications, analyze data with state systems, and collaborate with government agencies, advocacy groups, and the public to strengthen service delivery

Qualifications

• 72 months of experience researching, developing, or implementing social or public policy.
• 12 months of delivery of human services in governmental or private sectors.
• Experience coordinating with counties, providers, and state agencies.

Responsibilities

• Lead statewide policy guidance to counties and providers for compliance.
• Oversee training and technical assistance for staff and providers.
• Develop standards and tools to support programs statewide.
• Analyze data with state systems and recommend improvements.
• Coordinate program monitoring and follow-ups for quality.
• Collaborate with county agencies, other state bodies, and the public.
• Manage communications for agency websites and portals.
• Supervise staff, set goals, and conduct evaluations.
• Attend meetings, prepare reports, and maintain records.

Skills

Policy development

Public policy

Team leadership

Stakeholder collaboration

Tools

Ohio Benefits

Child Care Information Data System

Job description

Job Description - Human Services Manager (260006ZS)

Human Services Manager ( 260006ZS )

Organization

Department of Children and Youth

Agency Contact Name and Information : [e-mail]

Work Location

Children&Youth N. High Complex 246 North High Street Columbus 43215

United States of America-OHIO-Franklin County-Columbus

Our mission is to promote positive, lifelong outcomes for Ohio youth through early intervention, quality education, and family support programs. At DCY, we offer our employees a rewarding work experience in public service helping Ohioans achieve a sustainable lifestyle that includes generous benefit options and a flexible work life balance making our agency a great place to work!

To learn more about DCY, please visit our website at Department of Children and Youth | Ohio.gov.

Location Requirements

DCY’s core hours of operation are Mon-Fri from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across DCY divisions. Employees may begin as early as 7:00am & as late as 9:00am, based on supervisory approval. This position performs work on-site daily at DCY’s office space.

If you have applied or interviewed for this position within the last 30 days you DO NOT need to reapply you are still in consideration for this opportunity.

Job Description

This role provides statewide leadership and guidance to county agencies and early care and education providers. You will ensure consistent and accurate implementation of state and federal laws, policies, and regulations that shape early care and education services across Ohio.

What You’ll Do

• Lead Statewide Policy Guidance: Provide direction to counties and providers to ensure compliance with laws and regulations. Coordinate with internal teams to ensure consistent policy interpretation and technical assistance.
• Drive Training & Technical Assistance: Oversee the creation and rollout of training for early care and education providers, state staff, and county departments. This includes in person presentations, video modules, virtual instructor lead and web based content.
• Strengthen Best Practices: Develop standards, tools, and guidance to help county agencies support families and early care and education programs effectively.
• Use State Systems & Analyze Data: Work with systems like the Child Care Information Data System, Ohio Child Licensing Quality System, KinderSystem, Business Intelligence Portal and Ohio Benefits. Evaluate county performance data and recommend incentives, improvements, or corrective actions.
• Oversee Program Monitoring: Coordinate targeted reviews of county operations and ensure appropriate follow up to maintain compliance and quality.
• Collaborate & Build Relationships: Serve as a key liaison with county job and family services agencies, other state agencies, advocacy groups, and the public. Resolve issues and help strengthen service delivery statewide.
• Manage Communications & Content: Approve and maintain up to date content for the early care and education website and Ohio benefits Program Portal website. Oversee tracking and responses to inquiries, complaints, and stakeholder concerns.
• Supervise Staff: Assign work, set goals, conduct evaluations, coach development, approve leave, and maintain strong team performance. Lead staff meetings and communicate expectations clearly.
• General Administrative Duties: Attend meetings, conferences, and trainings; maintain records; and prepare reports and correspondence.

Pay Information

Unless required by legislation or union contract, starting salary will be step 1 of the salary range associated with this position. New hires advance to the next step in the range after 6 months and annually thereafter. Based on collective bargaining and legislative activity, there may be cost of living increases awarded annually. Additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below.

Months of Employment

At Hire

6 months

18 months

30 months

42 months

54 Months

66 Months

78 Months

Pay Range

Exempt/ 14

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly

$40.40

$42.70

$44.99

$47.43

$50.12

$52.90

$55.09

$57.67

Annual

$84,032

$88,816

$93,579

$98,654

$104,250

$110,032

$114,587

$119,954

The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

Benefits

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

72 mos. exp. in researching, developing, or implementing policies related to social services, health services, public policy, or comparable field; 12 mos. exp. in delivery of human services in a governmental, community, or private human support services agency.

• -Or completion of undergraduate core program in social or behavioral science; 48 mos. exp. in researching, developing, or implementing policies related to social services, health services, public policy, or comparable field; 12 mos. exp. in delivery of human services in a governmental, community, or private human support services agency.
• -Or completion of graduate core program in social or behavioral science; 36 mos. exp. in researching, developing, or implementing policies related to social services, health services, public policy, or comparable field; 12 mos. exp. in delivery of human services in a governmental, community, or private human support services agency.
• -Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Human Services

The Ohio Department of Children and Youth does not provide employment-based visa sponsorship.

All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application. Attachments will not be considered as part of your application.

Selection devices such as a structured interview, proficiency instrument, and/or assessment may be required for this position. Applicants must demonstrate proficiency with a passing score of applicable selection device to be considered for this position. Regardless of a passing or failing score, all results will be maintained for 6 months. Applicant with a passing score will be retained and utilized for a 6-month period. Applicant with a failing score in the same position may not re-take the same selection device for a 6-month period.

Travel required, as needed. Must provide own transportation or in order to operate a state vehicle, you must have a valid driver’s license.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.