Human Services Enforcement Assistant

State of Maine; Caribou (ME); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Vacation leave

Health insurance

Retirement plan

Parental leave

Flexible Spending Accounts

Job summary

State of Maine is seeking a Human Services Enforcement Assistant in the Division of Support Enforcement & Recovery (DSER) to provide administrative support in a Child Support Office. This full-time role operates Monday–Friday, 8–5, with occasional travel and partial telework with management approval.

Responsibilities include customer service, document quality control, case review, and preparing information for court proceedings.

Qualifications

• Foundational education, training, and/or experience in office/administrative support.
• Ability to gather and organize information, track and maintain records, and explain administrative processes.
• Pre-employment screening including verification of qualifications, history, and references.

Responsibilities

• Provides customer service, answers phones, and assists with general questions.
• Performs quality control on cases to ensure documents are complete and compliant.
• Reviews cases for completion and assigns to staff; scans forms into Docuware.
• Meets with custodial parents to complete paperwork for child support proceedings.
• Gathers financial and personal information to determine support obligations and payment schedules.

Skills

Outlook

Excel

Data Entry

Customer Service

Teamwork

Education

Administrative support experience

Tools

Docuware

Job description

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

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Department of Health and Human Services (DHHS)

Opening Date: October 26, 2026

Closing Date: November 6, 2026

Job Class Code: 5038

Grade:17 (Admin Services)

Salary:$20.14 - $28.99 per hour

Position Number:02000-2684

Location: Caribou

_ Currently, this position is not eligible for visa sponsorship or STEM OPT extensions. _

This position allows for partial telework with management approval.

The Human Services Enforcement Assistant position in Division of Support Enforcement & Recovery (DSER) is a full-time Monday-Friday, 8-5.

Core Responsibilities:

The Human Services Enforcement Assistant provides administrative support in a Child Support Office. Duties can vary and include, but are not limited to:

• Provides customer service, answers phones, and assists with general questions pertaining to process or procedures.
• Performs quality control on cases to ensure all documents are completed accurately and in compliance with established procedures.
• Reviews cases for completion of documents and assigns cases to appropriate staff.
• Scans completed forms and cases into designated historical archive (i.e. Docuware).
• Meets with custodial parents to review and complete paperwork needed for child support proceedings.
• Gathers financial and personal information needed to determine the responsible parent’s obligation, ability to pay, and schedule of payment.
• Investigates and tracks parental information using multiple avenues to gather information for liability calculations.
• Reviews and evaluates assigned caseload to identify problems and determine type of action required.
• Collects and prepares information to develop evidence to be presented in civil and criminal court proceedings.
• Oversee intergovernmental communication and process according to procedures to support out-of-state custodial or non-custodial parents pertaining to child support.
• Trains newly hired Human Enforcement Agents or Human Enforcement Support Assistants on policy, procedure, and systems.
• Provides consultation for technology updates and advises on process updates to meet department needs as well as State and Federal requirements.
• Monitors established child support payments to identify changes in employment or lapses in payment.
• Investigates and gathers information on lapsed payments by reaching out to the non-custodial or custodial parent, sending letters of inquiry, verifying employment, and communicating with jails if the parent is in custody to identify reason for lapsed payment.
• Performs paternity DNA swabbing, maintains chain of evidence and paperwork to establish paternity of child.
• Maintains court calendars and coordinates the assignment of agents to open cases.
• Updates computation spreadsheets as needed and/or prepares the computation for new cases.

Minimum Qualifications:

To qualify for this position, you must have foundational education, training, and/or experience in office/administrative support work or another related area demonstrating competency in applying office support processes, procedures, and practices; gathering and organizing information; tracking and maintaining records; and explaining or assisting with administrative processes.

Please submit a cover letter describing your skills as expert, skilled or novice in the following areas:

• Outlook, Excel, MS Word and comparable word processing/spreadsheet applications;
• Data Entry (entering data and narratives)
• Written and Verbal Communications, including keyboarding & telephone skills;
• Customer Service;
• Teamwork

Note: Applicants are subject to pre-employment screening including verification of minimum qualifications, application information, employment history, and references. Conditional offers are made to selected candidates who must successfully complete a pre-employment, fingerprint-based criminal history record check.

_ Thinking about applying? _

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State’s population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office for Family Independence, Division of Support Enforcement & Recovery (DSER) is responsible for the development and implementation of the rules, regulations, policies, and procedures necessary to ensure that all non-custodial parents are contributing to the economic support of their children. Responsibilities include establishing paternity, locating non-custodial parents, establishing and enforcing child support orders and representing the Department’s interest in the Maine District Court in matters pertaining to child support.

The Division of Support Enforcement & Recovery has offices located statewide in Biddeford, Sanford, Portland, Lewiston, Augusta, Rockland, Bangor, Ellsworth & Caribou. _ This position requires occasional travel. _

Application Information:

For additional information about this position please contact Wendy Landes at [e-mail] or [phone].

Please submit all documents or files in a PDF or Word format.

To request a paper application, please contact [e-mail]

_ Benefits of working for the State of Maine: _

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per year.
• Health Insurance Coverage – The State of Maine pays85%-95% of employee-only premiums ($12,213.60 - $13,650.48 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan – The State contributes the equivalent of 14.06% of the employee’s pay towards the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated foranything less than full-time.

There’s a job and then there’s purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.