Human Services Eligibility Manager

La Plata County; Durango (CO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

La Plata County is seeking a leader to manage the Eligibility Division, overseeing multiple levels of eligibility technicians and ensuring accurate eligibility determinations for public assistance programs. The role includes coordinating with trainers, reviewing cases, and enforcing state deadlines.

Responsibilities include budgeting, reporting, revising programs based on rules, and collaborating with external agencies to enhance service delivery to clients. Equal Opportunity Employer.

Qualifications

• Experience with state and federal public assistance programs.
• Knowledge of Colorado rules and regulations for public assistance.
• Ability to manage personnel and develop procedures based on laws and policies.
• Experience responding to crisis situations is preferred.

Responsibilities

• Plan, organize and manage day-to-day operations of the Eligibility Division.
• Assess and determine eligibility for various programs for clients.
• Monitor clients completing workforce activities and manage deadlines.
• Prepare annual division budget and reports.
• Collaborate with outside agencies to improve service delivery.
• Support and train eligibility technicians and unit staff.

Skills

CBMS experience

Public assistance rules

Personnel management

Policy development

Crisis response

Time management

Computer skills

Tools

CBMS system

Job description

Join our innovative and dynamic team! This position manages and provides support for state and federal programs, including SNAP, Medical Assistance, Colorado Works, Adult Financial, and CCCAP. Must have knowledge of Colorado rules and regulations related to public assistance programs & recent experience in CBMS. Experience in personnel management, developing & implementing procedures based on laws, rules, & policies, and responding to crisis situations preferred. Job duties include supporting new and experienced eligibility technicians, collaborating with other unit managers and trainers, completing thorough case reviews, and monitoring and enforcing state deadlines. Flexibility, ability to multitask, excellent time management and computer skills are required.

This position plans, organizes and manages the day-to-day operations of the Eligibility Division, comprised of several levels of eligibility technicians with responsibility for assessing and determining eligibility of clients for various human services programs as well as monitoring clients completing work-force activities, a training unit, and a claims/fraud unit; participates in preparation of annual budget for division; prepares reports on division activities; develops and implements revisions to programs offered based on new or revised rules, laws or regulations; collaborates with outside agencies to enhance delivery of services to clients.

Applicant Deadline 4 pm 9/20/26.

We are An Equal Opportunity Employer.