Administrative Assistant III

Pueblo Community College; Denver (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

The Colorado Department of Human Services (CDHS) Central Region Office seeks an experienced administrative professional to support Client Managers and program staff from new commitments through discharge. You will manage confidential records, coordinate TRAILS and Medicaid-related tasks, and ensure timely, accurate documentation in a high-accountability environment.

You will handle timekeeping, staffing coordination, and office operations, including safety, training records, and collaboration

Qualifications

• Three years of relevant experience in administrative support or coordination.
• Experience maintaining confidential records and handling sensitive information.
• Experience with databases, electronic records, and tracking systems.

Responsibilities

• Support Client Managers and Supervisors across the continuum of care.
• Enter and maintain records in TRAILS and other systems.
• Manage juvenile confidentiality, PII, and PHI data per laws and policies.
• Coordinate time-sensitive notifications, hearings, reports, and Medicaid tasks.
• Oversee office operations, scheduling, and records management.
• Maintain training records and support safety procedures.

Skills

Administrative support

Recordkeeping

Data entry

Confidentiality

Time management

Tools

KRONOS

Colorado TRAILS

Spreadsheets

Job description

Physical Job Location

4120 S. Julian Way, Denver, Colorado 80236

About the Unit

The Colorado Department of Human Services (CDHS) Division of Youth Services (DYS) provides for the care and supervision of youth committed by the District Court to the custody of CDHS. DYS operates 12 secure youth centers that serve youth between the ages of 10-21 who are pre-adjudicated or committed.

The Central Region Office provides case management and juvenile parole services to youth committed to the DYS. This includes planning and oversight for youth in residential placement, facilitation of multidisciplinary teams, the development of transition plans and parole plans, and the active monitoring of juvenile parolees in the community. The Central Region Office is charged with ensuring the safety and security of each youth, staff, and the community according to Colorado law. The Central Region Office is responsible for resource development and management to facilitate service provision and includes but is not limited to personnel, and contract programs, throughout 11 counties and 5 judicial districts.

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You are required to work at your assigned work location during your scheduled work times.

Purpose of Position

This position independently administers specialized administrative and operational functions for the DYS Central Region Office. The position supports Client Managers, Client Manager Supervisors, Program Managers, contracted providers, youth, legal guardians, victims, and other stakeholders throughout the continuum of care—from new commitment and placement through discharge from the division’s custody. The position performs advanced administrative support functions in a high-accountability environment. The position routinely handles confidential and sensitive information; enters, maintains, and verifies information in official government and court-related systems; reviews records and documentation for accuracy and completeness; manages competing deadlines; and performs work in which errors may have significant operational consequences. The position also is responsible for coordinating time-sensitive notifications, hearings, reports, and benefit-related processes; administering office, facility, and fleet operations; and developing and maintaining administrative procedures, forms, tracking systems, and recordkeeping processes used by the work unit. The position independently interprets and applies established laws, rules, policies, and procedures; identifies discrepancies, missing information, and processing errors; determines appropriate administrative action within established parameters; and coordinates resolution with responsible staff and stakeholders.

Job Duties

Client Management & Support

Support and assist Client Managers and Client Manager Supervisors in a variety of ways throughout the complete continuum of care from the time of new commitment caseload assignments through completion of parole. Works independently to ensure all juvenile confidentiality, Personal Identifiable Information, and Protected Health Information documents, records, and data received and observed are restricted, protected, and safeguarded as required by laws, rules, policies, and procedures. Support and assist Client Managers and Client Manager Supervisors in various ways, including receiving and entering information into the Colorado TRAILS database, filing of records and shredding, maintaining electronic records as needed, and responding to requests for assistance. Responsible for Client Manager case management tasks to include by not limited to, managing juvenile warrant checks at various intervals, obtaining restitution and community service requirements, setting up and tracking Federal Victim Notification requirements, opening and closing Medicaid applications, identifying gaps in placement entries in the TRAILS database, managing the client discharge process, AWOL notifications, and similar tasks. Support Central Region Office Client Managers with meeting the required training needs and maintaining training records. Provides safety and security supervision of juveniles at the office by acting as the F.A.S.T. secondary “cover officer” when needed. If a juvenile engages in imminent life safety behavior at the office, this person shall respond and engage within the limits authorized and qualified to do so. A high level of confidentiality and judgment is critical

Victim Notification & Support

Assisting victims in understanding and exercising their rights as it relates to the Colorado Victim Rights Act. Responsible for managing and maintaining the Victim Notification Program. Coordinate with Client Managers to ensure proper and timely letter notifications are being sent to victims. Work independently to ensure all juvenile and victim confidentiality, Personal Identifiable Information, and Protected Health Information documents, records, and data received and observed are restricted, protected, and safeguarded as required by laws, rules, policies, and procedures. Manage and maintain spreadsheets and other forms of tracking and monitoring. Conduct quality assurance audits for Victim Notification, including notification of results, data entry, and ensuring that notifications and/or discrepancies are reported and addressed. Work with the Central Office Victim Notification Coordinator to provide information, respond to requests, and provide assistance as needed. A high level of confidentiality and judgment is critical.

Medicaid Application & Support

Work independently to ensure all juvenile and legal guardian confidentiality, Personal Identifiable Information, and Protected Health Information documents, records, and data received and observed are restricted, protected, and safeguarded as required by laws, rules, policies, and procedures. Monitor placement changes and send open Medicaid requests to the appropriate counties. Troubleshoot and problem-solve issues that arise when Medicaid is denied or delayed. Collaborate with other youth services and human services agencies (e.g., County Medicaid personnel & contract program personnel) to exchange information. A high level of confidentiality and judgment is critical.

Program Manager Support

Assist in gathering and tracking regional information when needed for reporting functions and other ad-hoc projects and assignments, such as, but not limited to, the Department’s or the Division’s strategic goals and initiatives. Enter information and manage various Divisional and Regional Office spreadsheets, documents, and reports. Support Central Region Office Director, Assistant Director, and Program Managers with projects, meeting minutes, and required training needs.

Other Duties As Assigned

Office Operations assist in the administrative operation of the office through customer service and office coverage. Maintain a clean and organized office environment. Oversee vehicle checkout system, maintenance program, and registration process. Schedule meetings and conference rooms, assist with regional workgroup assignments and projects, take meeting minutes, maintain office supply inventory, mail distribution, and related tasks. Designated Fire Safety Coordinator, complete required safety inspections, drills, and training. Designated Sanctuary Core Team member. Coordinate administrative support. Timekeeping – Timekeeper for Central Region Office employees housed in Bldg. 29. Duties include ensuring the accurate input of all regional employees’ work hours by timesheet or data entry, acting as a liaison for timekeeping and payroll personnel, and coordinating the distribution and dissemination of accurate records for employees. Reviews and monitors employees’ timecards and leave requests in KRONOS. This position must understand state leave practices in detail and accurately interpret and explain this information to all employees. Must be proficient with the KRONOS software and operate autonomously, giving directions and teaching to supervisors and employees as needed. Administrative Team Support – Administrative Team Support corresponds and collaborates with other Administrative Assistant positions to provide back-up or additional support for each other and to ensure agency mandates are met, and service delivery is uninterrupted. Support Central Region Office Program Assistant and Administrative Assistants with meeting minutes, required training needs, and maintaining records. Additional office functions that require cross-training to ensure coverage include the Administrative Review process, client credit checks, closed file management, and other related tasks as determined necessary. Other Duties as Assigned – Duties assigned by the regional office director, assistant director, direct supervisor, program managers, or program assistant. A high level of confidentiality and judgment is critical for all duty areas.

Please read the entire job announcement and follow all of the instructions prior to completing the application. You must provide documentation to be given credit for it. There will be no exceptions on timelines to provide documentation. All documentation must be uploaded- this is the first evaluation in the selection process.

MINIMUM QUALIFICATIONS

Experience Only –

Three (3) years of relevant experience in an occupation related to the work assigned to this position. Relevant experience must include administrative support or administrative coordination in a professional, confidential, and detail-oriented environment and demonstrate responsibility for records, databases or electronic record systems, documentation, tracking systems, and/or administrative processes where accuracy, timeliness, confidentiality, and adherence to established procedures are essential.

Relevant experience may include:

Maintaining confidential, sensitive, or legally protected records;

Entering, updating, researching, verifying, or reconciling information in databases or electronic record systems;

Coordinating recurring administrative processes governed by established policies, procedures, or mandatory deadlines;

Preparing formal correspondence, notices, reports, schedules, meeting minutes, or case-related documentation;

Maintaining spreadsheets, tracking systems, electronic files, or shared record repositories;

Coordinating information or administrative processes among multiple internal and external stakeholders;

Reviewing records or documentation to identify incomplete, inconsistent, or inaccurate information and independently coordinating correction; and Independently organizing and prioritizing multiple assignments while meeting established deadlines.

Applicants must clearly document qualifying experience in the Work Experience section of the application. Applications that do not demonstrate how the applicant’s experience meets the minimum qualifications may not be considered.

OR

Education and Experience -

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to three (3) years.

Preferred Qualifications

• Experience using Colorado court information systems or comparable court/legal databases;
• Experience using the Colorado TRAILS system or a comparable human-services/case-management database;
• Experience supporting Medicaid, Title IV-E, or other public-benefit eligibility/documentation processes;
• Experience performing administrative functions governed by the Colorado Victim Rights Act or other statutory notification requirements;
• Experience maintaining juvenile justice, child welfare, legal, medical, human resources, or other confidential records;
• Experience coordinating hearings, legal notices, formal proceedings, or other deadline-driven administrative processes;
• Advanced experience using spreadsheets and electronic tracking systems to reconcile, monitor, and report information.

Conditions of Employment

• Full Background CDHS employees (all Direct contact with vulnerable persons): CBI name check and fingerprint check, ICON Colorado court database, Medicare fraud database, Reference Checks, Professional License verification (licensure requirements), Drug Screen, PREA (Division of Youth Services),Trails check (direct contact with children), CAPS (direct contact with adults – Mental Health Institutes, Regional Centers, Veterans Community Living Centers)
• Current, valid and unrestricted CO Driver’s License
• Shift Work – Explain: Maybe required to work shift
• Travel – Local Travel is required to complete purchases, pick up or drop off items.
• MVR record check
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant’s prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

Appeal Rights

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([e-mail]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgment of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at [phone]; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

About Us

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans
• Medical and dental health plans
• Employer supplemented Health Savings Account
• Paid life insurance
• Short- and long-term disability coverage
• 11 paid holidays per year plus vacation and sick leave
• BenefitHub state employee discount program
• Employee Wellness program MotivateMe
• Excellent work-life programs, such as flexible schedules, training and more
• Remote work arrangements for eligible positions

*Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs.

Our Values

We believe in a people-first approach:To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.

Balance creates quality of life:We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable:We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters:We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical:We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together:We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

ADAA Accommodations

CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment. This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to [e-mail].

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~

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