HUMAN SERVICES COORDINATOR II - 40001362

Durham County; Durham, Northern (NC, KY); Hybrid; USD 54,000 - 73,000; Full time

Job summary

Durham County is seeking a Human Services Coordinator II to provide direct case management for Work First participants, assess family needs, and link them to job training, childcare and support services. The role requires strong customer service, excellent communication, and proficiency with case management systems.

The position supports compliance with Work First requirements, develops mutual responsibility agreements, and maintains accurate documentation in NC FAST and related systems.

Qualifications

• Bachelor's degree in a human services field and one year of social work or counseling experience, or a related field with three years of experience.
• Knowledge of case management and work-first program requirements.
• Experience using NC FAST or similar case management systems is preferred.

Responsibilities

• Provide ongoing case management for Work First participants, monitor progress toward self-sufficiency, and notify benefits workers of noncompliance or changes.
• Conduct initial assessments to identify needs and develop MRAs with families, updating as policy requires.
• Connect families with resources such as job training, childcare, or mental health services; coordinate with partners.
• Maintain records in agency systems, input hours and outcomes, and prepare monthly job opportunities listings.
• Utilize office software for documentation, reporting, and scheduling; maintain professional relationships with clients and colleagues.

Skills

Customer service

Computer skills

Office procedures

Record organization

Office equipment

Verbal communication

Oral and written instructions

Community resources

Laws and codes

Data collection

Relationship building

Judgment

Stakeholder management

Project planning

Education

Bachelor's degree in human services

Tools

NC FAST

Job description

Select how often (in days) to receive an alert: Create Alert

HUMAN SERVICES COORDINATOR II - 40001362

Join Durham County Government
Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields-giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov .

DEPARTMENT:

SOCIAL SERVICES (DSS)

DATE POSTED:

SEPTEMBER 21,2026

CLOSING DATE:

SEPTEMBER 30, 2026

HIRING RANGE:

$54,312.00 - $73,289.00

POSITION NUMBER:

40001362

JOB TYPE:

DUTIES AND RESPONSIBILITIES:

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

• Work involves providing ongoing case management for families participating in Work First Employment Services. This includes monitoring progress in their efforts to achieve self-sufficiency, providing guidance, and addressing any challenges or barriers that may arise. Ensuring families are complying with the requirements of the Work First program, sucha as participation in work activities or job search efforts. This involves the review and calculation of participation hours, and timely notification to the benefits worker when non-copliance or reported changes occur.
• Conduct initial assessments to identify a family's needs and self-sufficiency goals, including assessing barriers to employment such as lack of skills, child care needs, or transportation issues. Complete orientations for new families in the Work First program, and work with families to develop and implement a Mutual Responsibility Agreeemtn (MRA), which outlines the responsibilities of both the family and the worker in achieving employment goals. Reasses and update the MRA per program policy.
• Connecting families with appropriate resources and services to address their specific needs. This may involve referral for job training, education, childcare, or other support services like mental health or substance abuse treatment. Collaboraing with other social service agencies, community organizations, and service providers to coordinate services to support families. Develop in-housr opportunities (such as resume labs, workshops, or job clubs) to provide more flexibility for participants. Maintain monthly job opportunities listing for program.
• Maintain accurate and up-to-date recrods and documentation in agency case management systems and NC FAST. Keying hours and outcome plans timely in NC FAST and releasing beneftis for payment.
• Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail, and database software in performing work assignments.
• Ability to organize and consolidate information, maintain records, prepare reports, and complete assignments accurately and timely.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Exceptional Customer Service and Computer skills.
• Good workking knowledge of office practices and procedures.
• Ability to arrange and organize records, reports, files and other documents into a defined sequence.
• Ability to use a variety of standard office equipment.
• Ability to communicate effecitvely in person and by telephone.
• Ability to communicate effectively in person and by telephone.
• Ability to follow oral and written instructions.
• Ability to keep up in a fast paced work environment.
• Knowledge of governmental and private organizations and resources in the community.
• Ability to acquire knowledge of other laws, codes, and programs relative to the provision of human services.
• Ability to communicate effectively both orally and in writing.
• Ability to relate well with others under stressful conditions.
• Ability to read and understand moderately complex written information.
• Ability to gather, compile and evaluate information and records, prepare reports, and make recommendations based on analysis of data collected.
• Ability to establish and maintain effective working relationships.
• Ability to demonstrate sound judgment; integrity; resourcefulness; accuracy; thoroughness with the demands of the position.
• Ability to establish and maintain effective working relationships with administrative supervisors, with members of case load and their families, and with various community organizations.
• Ability to express ideas clearly and concisely. Ability to plan and execute work.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Bachelor's degree in a human services field such as social work, counseling, psychology, special education, deaf education, rehabilitation counseling or marriage and family therapy from an appropriately accredited institution and one year of experience in social work, counseling, preferably with the client population; or bachelor's degree from an appropriately accredited institution and three years of experience in counseling or a related human services field providing experience in the techniques of casework, group work, or community organization; or an equivalent combination of education and experience.

ADDITIONAL REQUIREMENTS:

Successful completion of NC FAST Certification within 90 days of employment.

DRIVING REQUIREMENTS:

Candidate must have valid drivers license and acceptable driving record.

PREFERRED REQUIREMENTS:

Preference will be given to applicants with knowledge of community resources for assist families with identified barriers in obtaining self-sufficiency.

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

BACKGROUND CHECK STATEMENT:

This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.

Durham County is an Equal Opportunity Employer