Human Services Assistant II-CSA

Virginia-Department-of-Social-Service; Verona (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Virginia Department of Social Services is seeking a Human Services Assistant within the CSA program to support administrative and case-related tasks for program coordinators, community partners, and families.

Responsibilities include attending meetings, collecting data, updating service plans, drafting correspondence, scheduling, maintaining files, greeting clients, and generating meeting documentation. Candidates should have strong clerical skills and the ability to work under supervision.

Qualifications

• High school diploma or equivalent with related secretarial/admin experience in social services or related field.
• Experience with data entry and clerical support in a social services setting is preferred.
• Strong written and verbal communication skills; ability to draft correspondence.

Responsibilities

• Participate in and support Family Assessment and Planning Team and Community Policy and Management Team meetings.
• Collect data to aid in meeting processes.
• Update service plans and share information with case managers, providers, and families.
• Submit referrals for services and maintain provider contact information.
• Draft correspondence; schedule appointments; organize and maintain files.
• Greet clients, process sign-ins, provide information, and process referrals.
• Create, record, maintain, and distribute meeting documentation.
• Maintain calendars and unit schedules.
• Create financial agreements and track expenditure approvals.
• Perform other duties as assigned.

Skills

Data entry

Word processing

Spreadsheet proficiency

Office equipment operation

Meeting participation

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Google Sheets

Database basics

Job description

Title

General Description and Conditions of Work:

This Human Services Assistant position with the Children Services Act (CSA) Program is responsible for providing administrative, clerical and case support activities assisting program coordinators, community partners and families by performing functions such as:

• Participating in and providing support for all Family Assessment and Planning Team and Community Policy and Management Team meetings as scheduled.
• Collection of data to aide in meeting process as needed.
• Updating service plans and disseminating infortmation to case managers, providers, and families.
• Submitting referrals for services and maintaining contact information for service providers.
• Drafting correspendence; scheduling appointments; organizing, updating, and maintaining paper and electronic files.
• Greeting clients and guests, completing sign-in procedures, providing information to callers and processing referrals.
• Creating, recording, maintaining, and distribution of documentation utlized in meetings (minutes, agendas, signature sheets, sign in sheets, services plans, etc.)
• Maintaining calendars and schedules for the unit.
• Creation of financial agreements and tracking of expenditure approval.
• Other duites as assigned.

Working knowledge of:

• Making referrals for services on behalf of others.
• Community-based services for children and families Office practices, equipment, standard clerical techniques, and computer-driven word prcessing.
• Terminology, principles, and methods utilized within the assigned area.
• Business English, spelling, punctuation, grammar and arithmetic. Some knowledge of bookkeeping may be required.

Skills in:

• Operating a personal computer to enter, retrieve, review or modify data.
• Utilizing word processing, spreadsheet, database, scheduling, or other software programs.
• Operating other office equipment such as a printer, copy machine, fax machine or other electronic data-entry equipment.
• May perform basic maintenance of computer system and office equipment.
• Participating in meetings with multiple participants and for up to several hours.

Demonstrated abillity to:

• Interpret policy and procedural guidelines and resolve problems and questions.
• Accept direction and follow established procedures.
• Compile reports from records; type with accuracy at the speed required by the position.
• Communicate effectively orally and in writing (email, letters, fax).
• Exercise independent judgment, discretion and initiative in completing assignments.
• Exercise tact and courtesy in contact with the general public.
• Establish and maintain effective working relations as necessitated by work assignment.
• Keep abreast of any changes in policy, methods, computer operation as pertains to assigned areas.
• Use independent judgment with little direct supervision.
• Perform calculations using percentages and decimals.
• Read and understand assigned reports.
• Create, update, and maintain spreadsheets in Microsoft office and Google Sheets.
• Utilize the internet to quickly search for accurate information, send and receive professional emails, and update accounts and passwords.
• Conduct effective interviews both face-to-face and by telephone.
• Provide excellent customer service.

Minimum Qualifications (Educations, Experiemce, Licensure, Certification):

High school diploma supplemented with related secretarial or administrative experience in social services or related field OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Special Reqiurements/Experience:

Experience working in a human services field. Relevant work experience in public administrative support work.

Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record checks.

This investigation may include local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. Must pass the agency’s background checks. Alloffers are contingent upon satisfactory results of the required checks and screening. All employees must have a valid driver’s license to operate a motor vehicle in the Commonwealth of Virginia. Driving record must meet agency requirements. Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.

Consideration for an interview is based solely on the information provided. Applications/Resumes must include complete work history.