Human Services Assistant I

Virginia Department of Social Services; Winchester (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

The Virginia Department of Social Services in Winchester is seeking a dedicated individual to handle client reception and administrative tasks. Responsibilities include greeting clients, managing phone communications, and assisting with benefit program operations.

The ideal candidate has a high school diploma with additional training, as well as strong communication skills. Preferred qualifications include an associate's degree and bilingual abilities in Spanish. This role offers an opportunity to engage actively with the community while ensuring effective service delivery.

Qualifications

• High school diploma supplemented with additional training and related work experience.
• Associate's degree preferred in social work, human services, or related field.
• Valid driver's license and bilingual in Spanish preferred.

Responsibilities

• Serve as the first point of contact for clients visiting or calling the agency.
• Perform clerical and administrative duties including document processing.
• Assist with benefit program operations and support caseworkers.

Skills

Client Reception and Communication

Administrative Skills

Bilingual in Spanish

Education

High school diploma

Associate's degree in relevant field

Job description

Duties and Responsibilities

• Client Reception and Communication - Serve as the first point of contact for individuals visiting or calling the agency by greeting clients, answering phones, providing general information, and directing inquiries to appropriate staff or services
• Administrative and Records Management - Perform a variety of clerical and administrative duties including processing documents, maintaining accurate electronic records, and ensuring compliance with agency procedures for data entry and document handling
• Program Support and Applicant Screening - Assist with benefit program operations by registering applications and supporting caseworkers in the coordination of client services

Requirements

Education and Experience: High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Preferred Qualifications

• Associate's degree preferred with coursework in subjects such as social work, human services, social or behavioral science, business or related field
• Valid driver's license
• Bilingual in Spanish is preferred

The City of Winchester is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.