Human Services Program Manager-Community Based

Baltimore County; Towson (MD); On-site; USD 60,000 - 75,000; Full time

Job summary

Baltimore County is seeking a supervisory administrator for the Community Based Services division to lead the Winning Father’s and Rapid Re-Housing programs. The role focuses on staff supervision, data-driven program management, and interagency collaboration in service delivery.

The ideal candidate holds a bachelor's degree in social or behavioral sciences with at least four years in human services and supervisory experience, plus knowledge of budgeting and grant reporting.

Qualifications

• Bachelor's degree in social or behavioral science.
• At least four years' experience providing human services, including supervisory capacity.
• Experience in grant development or supervision/management preferred.
• Knowledge of budget and personnel management; Open Meetings Act.
• Ability to develop and modify program policies and procedures.

Responsibilities

• Supervise staff within the Winning Father’s Program and the Rapid Re-Housing Program.
• Address difficult cases and client grievances; ensure casework standards.
• Coordinate service delivery; manage data tracking systems; attend program meetings.
• Work with the DSS Assistant Director and HHS Finance on grant program management and reporting.
• Participate on boards; complete special projects; provide community education regarding DSS programs.

Skills

Staff supervision

Budget management

Interagency collaboration

Data reporting

Grant writing

Education

Bachelor's degree in social or behavioral science

Tools

Data tracking systems

Job description

Regular Schedule 35 Hours. Pay Schedule XII, Grade 1M

A vacancy exists in the Bureau of Community Based Services, Department of Health and Human Services. A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.

All interested transfer and promotional candidates must apply at this time.

List allpromotionsand changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

Failure to submit proof of Licenses, Certifications and Education may result in your application not being considered.

EXAMPLES OF DUTIES

Under the supervision of the Assistant Director, supervises staff within the Winning Father’s Program and the Rapid Re-Housing Program within the Community Based Services Division.

EXAMPLES OF ESSENTIAL DUTIES

• Provides supervision for unit staff: hire and train new workers, assess professional development, monitor attendance and leave, complete evaluations, and ensure work standards are being met.




• Addresses and handles difficult or unusual cases and client grievances.




• Oversees and evaluates program, assigns workload responsibilities, assures casework standards are being upheld. Assure the completion of client assessments, case plans, and case notes.




• Coordinates service delivery and manage data tracking systems, attends meetings regarding programs, develops policies and completes record reviews.




• Works with DSS Assistant Director and HHS Finance Department regarding grant program: management application, award letters, fiscal monitoring and grant data and fiscal reporting.




• Participates on Boards and committees as requested, completes special projects as assigned, provides community education regarding DSS and division programs.




• Assists with Agency Emergency mass care and shelter as needed.

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.)

Required Qualifications

Graduation from an accredited college or university with a bachelor's degree in a social or behavioral science.
plus
at least four years' experience providing human services, such as intake/referral, counseling or educating, which includes one year in a supervisory capacity.
(Additional experience in providing human services may be substituted on a year-for-year basis up to a maximum of two years for the required education. Experience in the supervision and management of a human services program may be substituted on a year-for-year basis up to a maximum of four years for the required education.)

Knowledge, Skills, and Abilities (Entry Level):

• Thorough knowledge of the theory and practices of provision of human services in the appropriate specialty of food security and/or social determinants of health, including knowledge of group dynamics, convening and managing interagency groups and ability to collect, organize and analyze data into reportable outcomes.




• Knowledge of budget and personnel management principles and practices. Knowledge of the Open Meetings Act.




• Writing skill necessary to draft grant proposals, complex reports, and legislation.




• Good interpersonal skills. Skill in conducting individual diagnostic/assessment interviews and formulating treatment plans.




• Skill in implementing program policies and procedures.




• Skill in planning, coordinating, supervising, and reviewing the work of others.




• Skill in interpreting rules, regulations, guidelines, policies, and procedures.




• Skill in preparing and monitoring a program budget.




• Ability to identify community needs and to design and implement initiatives to meet these needs.




• Ability to monitor program service delivery and to evaluate and modify same.




• Ability to develop and modify program policies and procedures.




• Ability to coordinate a program's activities with other agencies and programs.




• Ability to locate and develop community resources.




• Ability to plan and conduct educational programs for staff or other groups.




• Ability to conduct community engagement and outreach education.




• Ability to read and understand professional journals and other publications.

Knowledge, Skills, and Abilities (Full Performance):

• Thorough knowledge and understanding of applicable Federal, State, and local regulations, procedures, and guidelines including those directly related to food security through equitable access, especially within disparate populations and food resource development and education related to social determinants of health that impact equitable access to food.




• Thorough knowledge of County and departmental rules, regulations, policies, and procedures pertaining to personnel and budget matters.




• Thorough knowledge of local human services resources and the role of the program within the human services structure.




• Skill in identifying community needs and in designing and implementing programs and policies which meet these needs.




• Skill in monitoring program service delivery and in evaluating and modifying same.




• Skill in developing and modifying program policies and procedures.




• Skill in coordinating a program's activities with other agencies and programs.




• Skill in locating and developing community resources.

Proof of Licenses, Certifications and Education

Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferredqualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable.
Failure to submit proof of Licenses, Certifications and Education may result in your application not being considered.

Proof of Degree Equivalency

Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org)

Mail or deliver documents to:
ATTN: Human Services Program Manager
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204

EXAMINATION PROCEDURE

Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Some positions may require satisfactory completion of County sponsored CPR and First Aid training. These positions must maintain certification throughout employment.

Physical and Environmental Conditions

These positions are essentially sedentary with some walking, standing, or other restricted physical activities. Some positions may require traveling between work sites.

Medical Examination and Employment Background Investigation

Applicants selected for an appointment to a position in Baltimore County must successfully complete a physical examination and drug screen and an employment background investigation, including, but not limited to a criminal background, education, and fingerprint check.