Human Resources & Workers’ Compensation Manager

SWBC Professional Employer Services V; Bulverde (TX); Vor Ort; USD 95.000 - 135.000; Vollzeit

Zusammenfassung

SWBC Professional Employer Services V in Texas seeks an experienced Human Resources and Workers' Compensation Manager to lead its HR and Workers' Compensation teams. You will guide client relationships, ensure regulatory compliance, and improve service delivery across HR functions and claims management.

You will direct policy development, employee relations, and training initiatives while advising clients on employment laws and wage regulations.

Qualifikationen

• Bachelor's degree in Human Resources, Business Administration, Management, or a related field.
• Six years of progressive human resources experience with emphasis on employee relations, performance management, and employment law compliance.
• Six years of experience supervising or managing HR professionals or related operational teams.
• Previous experience with workers' compensation administration, claims management, and applicable regulations.

Aufgaben

• Manage, supervise, coach, and evaluate employees within the HR and Workers' Compensation teams.
• Establish clear performance expectations, departmental goals, and accountability measures.
• Monitor workloads, productivity, client responsiveness, and service quality.
• Identify opportunities to improve processes, efficiencies, and client service delivery.
• Oversee employee training, development, and performance management.
• Provide guidance on employee relations, investigations, and policy compliance.
• Advise client management on employment laws and regulatory requirements.
• Oversee unemployment claims administration and hearings.
• Review client job descriptions for ADA/FLSA compliance.
• Develop and revise client employee handbooks and workplace policies.
• Ensure timely communication with clients, carriers, and third-party administrators.
• Maintain knowledge of employment laws and HR best practices.

Kenntnisse

Leadership

Employee relations

HR management

Employment law

Workers' comp

Regulatory compliance

Ausbildung

Bachelor's degree in HR or related field

Jobbeschreibung

SWBC is seeking a talented individual who will be responsible for the overall management, supervision, and performance of the Human Resources and Workers' Compensation teams. This position provides leadership and direction to ensure the consistent delivery of high-quality client services, regulatory compliance, operational efficiency, and departmental accountability. The Manager also serves as a trusted advisor to clients, providing guidance on complex employee relations matters, employment laws, workplace policies, and workers' compensation issues. This role requires strong leadership capabilities, extensive human resources experience, and practical knowledge of workers' compensation administration and claims management.

Why you'll love this role:

This is an opportunity to lead a talented HR and Workers' Compensation team while making a meaningful impact on both our clients and their employees. You'll combine your leadership and HR expertise to solve complex workplace challenges, strengthen client relationships, improve processes, and help deliver exceptional service across a broad range of human resources and workers' compensation needs.

Essential duties will include the following:

• Manage, supervise, coach, and evaluate employees within the Human Resources and Workers' Compensation teams.
• Establish clear performance expectations, departmental goals, and accountability measures.
• Monitor departmental workloads, employee productivity, client responsiveness, and service quality.
• Identify opportunities to improve processes, operational efficiencies, and client service delivery.
• Oversee employee training, professional development, and performance management.
• Manage escalated client concerns and ensure timely, effective resolutions.
• Collaborate with internal departments to ensure coordinated service delivery.
• Provide management with updates regarding departmental performance, staffing needs, and operational challenges.
• Serve as a consultant to clients, providing guidance on human resources policies, procedures, employment laws, and regulatory requirements.
• Advise client management teams regarding employee relations, performance management, disciplinary actions, and workplace conflict resolution.
• Assist clients with employee investigations, policy violations, and other workplace issues.
• Provide guidance on employee terminations, corrective actions, and documentation practices.
• Oversee unemployment claims administration and participation in unemployment hearings.
• Review and update client job descriptions, including compliance with ADA and FLSA requirements.
• Provide compensation analysis and recommendations to clients.
• Oversee the development and revision of client employee handbooks and workplace policies.
• Provide guidance regarding FMLA, ADA accommodations, wage and hour compliance, and other employment-related matters.
• Maintain current knowledge of employment laws, industry trends, and HR best practices.
• Provide direct supervision and operational oversight of the Workers' Compensation team.
• Oversee workers' compensation claims administration, including reporting, documentation, claims monitoring, and resolution.
• Ensure timely communication and coordination among clients, insurance carriers, claims adjusters, and third-party administrators.
• Monitor open claims and identify opportunities to improve claims management processes and outcomes.
• Provide guidance to clients regarding workers' compensation procedures, reporting requirements, and applicable regulations.
• Oversee return-to-work and modified-duty coordination to support appropriate and timely employee transitions.
• Assist with escalated workers' compensation claims and complex client concerns.
• Ensure accurate recordkeeping and compliance with applicable workers' compensation laws and administrative requirements.
• Collaborate with internal teams and external partners to identify trends, address recurring issues, and improve operational effectiveness.
• Support workplace safety and risk management initiatives in coordination with appropriate internal and external resources.
• Develop and maintain strong client relationships through proactive communication and problem resolution.
• Ensure departmental policies, procedures, and service expectations are consistently followed.
• Support company initiatives focused on client retention, operational improvement, and service excellence.
• Perform other duties as assigned.

Serious candidates will possess the minimum qualifications:

• Bachelor's degree in Human Resources, Business Administration, Management, or a related field required.
• Minimum of six (6) years of progressive human resources experience, with significant emphasis on employee relations, performance management, and employment law compliance.
• Minimum of six (6) years of experience supervising or managing HR professionals or related operational teams.
• Previous experience with workers' compensation administration, claims management, and applicable regulations required.