Human Resources Training & Development Partner

COH City Of Hialeah; United States; On-site; USD 50,000 - 300,000; Full time

Job summary

The City of Hialeah seeks a professional to lead staff training and organizational development programs. You will develop, implement, and assess training in customer service, onboarding, ethics, and related areas, consulting with managers to set priorities and plan new courses.

Requirements include a Bachelor's in Education, Psychology, or related field and 2–4 years of experience in developing training programs; equivalent experience may be considered.

Qualifications

• Bachelor's degree in Education, Psychology, Personnel Management, Business Administration or related field.
• Experience developing and facilitating training programs (2–4 years).
• Knowledge of training needs assessment and program planning.

Responsibilities

• Prepares and conducts onboarding, customer service, ethics, and other required trainings.
• Consults with management to determine training needs and priorities.
• Assists in planning new courses or revising existing ones.

Skills

Training program development

Needs assessment

Public speaking

Report writing

Presentation delivery

Staff development

Organizational development

Education

Bachelor's degree in Education, Psychology, Personnel Management, Business Administration, Public Administration

Tools

Automated statistical programs

Job description

Salary Range: $50,000.00 - $300,000.00

DISTINGUISHING CHARACTERISTICS OF WORK

This is a professional position responsible for conducting and assisting with the development of various staff and management development programs throughout the City. Emphasis will be focused on customer service, management development, and related organizational development activities. Other responsibilities include conducting needs assessments, assisting with updating or planning development of new programs, and consulting with managers as needed to determine departmental training needs and priorities. This position reports to the Chief Human Resources Officer, or designee, who reviews program activities for timely progress and quality of results in meeting management goals and strategic objectives for citywide training and organizational development.

ESSENTIAL EXAMPLES OF DUTIES

The following illustrates examples of some of the essential duties and responsibilities of the HR Training and Development Partner. There may be other essential functions, not listed below, in order to accomplish the tasks as presented by the Chief Human Resources Officer.

• Prepares training manuals and conducts trainings for onboarding, customer service, public records, sexual harassment, ethics, and other similar trainings required.
• Consults with management and supervisors to determine current training needs and relative priorities.
• Specifies additional training needs within various departments.
• Advices on methods and programs to meet new training objectives.
• Assists in planning new training courses or revising existing courses.
• Compiles materials including course outlines, training plans, and training aids.
• Researches, edits, and recommends training materials for use in specific programs.
• Advise supervisors and employees on career development opportunities and the availability of training courses in community educational programs.
• Discusses evaluation findings with supervisor and management and suggests the best approach to improvements in training where needed.
• Completes narrative and statistical reports, including compiling evaluation reports of completed training.
• Keeps current and informed on training and development industry trends and other published information in various related training and organizational development fields.
• Performs other related work as required.

KNOWLEDGE, SKILLS, AND ABILITIES

Considerable knowledge of industrial psychological principles, theory and methods as applied to area of concern.

Considerable knowledge of the job content, qualifications and requirements of governmental operations.

Considerable knowledge of strategic planning, organization development, and change management practices.

Ability to write comprehensive and analytical technical reports.

Ability to utilize automated statistical programs.

Ability to conduct presentations.

Ability to conduct training workshops.

Ability to express oneself orally and in writing.

Ability to plan, organize, train, and supervise a staff of professional, technical and clerical personnel.

Ability to maintain effective working relationships with employees and outside agencies.

Ability to make appropriate applications of laws, guidelines, policies, rules and procedures.

PHYSCIAL DEMANDS

Must have ability to effectively communicate and interact with other employees and the public through the use of telephone and personal contact as normally defined by the ability to see, read, talk, stand, hear, hands to finger dexterity, handle, feel or operate objects, read and write English. Physical capability to effectively use and operate various items of office equipment; such as but not limited to a personal computer, calculator, copier and fax machines. Work is performed indoors within a quiet to moderately noisy environment.

Must be able to lift, carry and or push articles weighing up to 20 lbs.

MINIMUM TRAINING AND EXPERIENCE

Bachelor's degree in Education, Psychology, Personnel Management, Business Administration, Public Administration, or related field; and considerable (2 – 4 years) professional experience in developing and/or facilitating training programs. An equivalent combination of education and experience may be considered.

Range 32 Confidential Created: 03/2026 Personnel Board Approval: __________

The City of Hialeah Human Resources Department is committed to providing employees an exceptional work environment where through hard work, dedication, and equal opportunity for learning and personal development, employees are able to grow, flourish, and make a difference in our community. The Human Resources Department ensures compliance with Federal, State, and local laws, collective bargaining agreements, and City policies, rules and regulations.

The City of Hialeah is an equal opportunity employer.

There will not be any discrimination or harassment of any kind on account of age, color, race, religion, sexual orientation, national origin, disability, genetic information, marital or familial status, military service or any of the protected categories.

The City of Hialeah is a drug and alcohol free employer.