Human Resources Specialist I

Indiana University Health System; Indianapolis (IN); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Indiana University Health is seeking a service‑oriented HR professional to join our HR Operations team as a Human Resources Specialist I. You will be the first contact for team members and leaders, handling high‑volume inquiries related to HR programs, benefits, and systems in a fast‑paced, call‑center environment.

This full‑time, hybrid role supports onboarding, compliance, and data updates, while delivering excellent customer service and building foundational HR knowledge for career growth.

Qualifications

• Frontline HR service experience and comfort handling high‑volume inquiries.
• Foundational HR knowledge related to programs, benefits and processes.
• Proficiency with Microsoft Word and Excel.

Responsibilities

• Serve as the first point of contact for team members and leaders in the HR Service Center.
• Handle inbound calls and written inquiries related to HR programs, benefits, and systems.
• Assist with onboarding, compliance (I‑9s, verifications) and data updates.
• Support with benefit enrollment inquiries and leave program questions.
• Troubleshoot Oracle HR transactions and maintain accurate records.

Skills

Call center experience

HR knowledge

Customer service

Microsoft Word

Microsoft Excel

Education

High School Diploma/GED

Associate's Degree

Tools

Microsoft Word

Microsoft Excel

Job description

Human Resources Specialist I

Our team members advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our HR Operations team in the role of Human Resources Specialist I.

We are seeking a service‑oriented, detail‑driven HR professional to serve as the first point of contact for IU Health’s HR Service Center. In this role, you will provide frontline support to team members and leaders across the organization, handling high‑volume inquiries related to HR programs, benefits, and systems. This is a fast‑paced, call‑center‑based position ideal for someone who is passionate about delivering excellent customer service and building foundational HR knowledge.

Key Relationships

Reports to: Manager – Shared Services

Direct reports: None

Shift: Full Time, hybrid schedule (8:30am – 5:00pm)

Location: Indianapolis, IN

The Scope

This role supports HR Service Center operations across IU Health’s statewide workforce, including:

• Serving as the first point of contact for team members and leaders regarding HR programs, policies, and procedures
• Handling high‑volume inbound calls and written requests (approximately 40–50 per day)
• Supporting benefits inquiries, enrollment processes, and leave program questions
• Processing and troubleshooting Oracle HR transactions and team member data updates
• Assisting with onboarding, compliance processes (I‑9s, background checks, employment verifications), and system testing

Candidate Qualifications

• High School Diploma/GED is required. Associate's Degree is preferred.
• Requires 0–3 years of relevant experience.
• Previous call center experience preferred.
• Previous Human Resources experience preferred.
• Requires experience in Microsoft programs (Word and Excel).

The DNA for Success

• Customer‑Focused Communicator: You deliver a positive experience, clearly explaining policies, processes, and benefits with empathy and professionalism.
• High‑Volume & Detail‑Driven: You thrive in fast‑paced environments, managing high call volume while maintaining accuracy in data, transactions, and compliance processes.
• Calm Problem Solver: You handle difficult conversations confidently, using strong de‑escalation techniques to resolve issues effectively.
• Process‑Oriented & Tech‑Savvy: You follow procedures carefully and confidently navigate systems and job aids in real time.
• Collaborative & Growth‑Minded: You work well in team environments, are passionate about HR, and are eager to learn and grow in your career.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.