Human Resources Specialist (Employee Services)

Customs and Border Protection; Indianapolis (IN); On-site; USD 52,000 - 72,000; Full time

Job summary

U.S. Customs and Border Protection in Indianapolis is seeking a Human Resources Specialist at the GS-9 level. The role focuses on recruitment, processing, benefits, performance management, and compensation advisory services.

The position requires documented experience and formal education as described, with an online assessment and a background investigation conducted as part of federal employment. Applications must meet all requirements by the stated cutoff date.

Qualifications

• Master's or equivalent graduate degree or 2 years of graduate education qualifying for GS-9.
• LL.B. or J.D. eligible for GS-9 experience.
• Combine education and experience to total 100%.

Responsibilities

• Providing evaluative and analytical support in recruitment and processing processes, benefits, performance management, and compensation.
• Delivering a full range of employment advisory and operational services to analyze and construct comprehensive solutions to problems.
• Communicating effectively to establish and maintain sound working relationships with organizational leaders, supervisors and managers to provide effective and comprehensive advisory services.

Education

Master's degree

Law degree (LL.B./J.D.)

Job description

Organizational Location:

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Human Resources Management, Talent Management Directorate, CBP Processing and Servicing Center, located in Indianapolis, Indiana..

Experience GS-09:

You qualify for the GS-09 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Providing evaluative and analytical support in recruitment and processing processes, benefits, performance management, and compensation.
• Delivering a full range of employment advisory and operational services to analyze and construct comprehensive solutions to problems.
• Communicating effectively to establish and maintain sound working relationships with organizational leaders, supervisors and managers to provide effective and comprehensive advisory services.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Education Substitution:

Successful completion of a Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree in any field, or a L.L.B. or J.D. for the experience required at the GS-9 grade level. Such education must have been obtained in an accredited college or university. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester or 54 quarter hours. You are required to submit proof of your claim.

Combining Education and Experience:

To combine your education and experience, you must convert each to a percentage, and then add the percentages. The combined total of your percentage of education and experience must equal at least 100% in order to qualify. If your education is currently described in quarter hours, convert the quarter hours into semester hours by multiplying the quarter hours by the fraction 2/3. To calculate your percentage of graduate education, divide the number of graduate semester hours in excess of the amount required for the next lower grade level, by 18. To determine your percentage of qualifying experience, you must divide your total number of months of qualifying experience by the required number of months of experience. Add your percentages of education and experience. The two percentages must total at least 100%.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process by 09/14/2026. In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed