Human Resources Operations Specialist

The Hoffman Agency; Boston (MA); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

PTO and sabbatical after four years

Hybrid work culture

Job summary

The Hoffman Agency is seeking an organized HR Operations Specialist to run day-to-day HR across our US offices in Boston, Portland and San Jose. You’ll own onboarding/offboarding, maintain confidential records, and support benefits, policies and programs with discretion and a sense of humor.

You’ll partner with the Global HR Operations team and the US Finance group, lead interview scheduling, manage HRIS/ATS data, and help drive engagement, recognition and company-wide communications in a

Qualifications

• Bachelor’s degree in Human Resources or related field.
• 2–4 years of progressive HR experience in an agency, professional services or media environment.
• PHR/SHRM-CP certification preferred or pursuing.
• Experience supporting recruitment across multiple levels.
• Experience with HRIS and ATS platforms; BambooHR and Lattice a plus.

Responsibilities

• Keep HR records, databases and files accurate and confidential.
• Own onboarding and offboarding paperwork to ensure smooth starts and exits.
• Administer HR policies, procedures and programs across US offices.
• Track training, certifications and deadlines; nudge completion where needed.
• Answer policy, benefits and program questions; escalate when needed.
• Prepare HR reports, metrics and leadership presentations.
• Serve as power user of HR tools and reconcile data between systems.
• Oversee bi-annual performance review processes and timelines.
• Support end-to-end hiring for interns to senior leaders.

Skills

Organization

Discretion

Communication

Attention to detail

Calm under pressure

Team collaboration

Humor

Education

Bachelor's degree in HR / related field

PHR/SHRM-CP preferred

Tools

BambooHR

Lattice

Job description

The Hoffman Agency is an international public relations and integrated marketing communications company that crafts stories to build brands. Our US storytellers work out of Boston, Portland and San Jose, and they need someone keeping things running smoothly behind the scenes.

About the Role

Human Resources Operations Specialist

Department: Operations

Employment Type: Full-time

Location: Hybrid: Boston MA, Portland OR or San Jose CA

Reports To: Managing Director, North America

You're the person people go to when they don't know who to ask. You like a tidy file, a clean process and a calendar that actually works. You can keep confidential information, catch the detail everyone else missed, and make an intern's first day feel like a big deal. To you, good HR is mostly about people feeling looked after.

We are seeking an organized, discreet HR Operations Specialist to run the day-to-day of HR across our US offices. Must have a sense of humor and an appetite for working in a positive team environment.

If you like where the story is leading, read on.

Chapter One – Setting the Scene: The Role

You'll sit in our Operations team and report directly to the Managing Director, North America, with functional guidance from our retained HR consultant. Day to day, you'll work hand in hand with our Global HR Operations team and our US Finance team.

Your audience is everyone. On any given day you might be helping a senior leader with a tricky people question, walking a new account executive through benefits, and getting the next intern class set up. It's a fast-moving agency, so priorities shift, and you'll be the steady hand that keeps HR consistent, compliant and human across all three offices.

Chapter Two – The Plot Thickens: What You’ll Do

Keep the HR engine running

• Keep employee records, HR databases and personnel files accurate, current and confidential.
• Own the paperwork side of onboarding and offboarding so people's first and last days go smoothly.
• Help administer HR policies, procedures and programs across all US offices.
• Track compliance training, certifications and HR deadlines, and nudge people (nicely) until they’re done.
• Answer employee questions on policies, benefits and programs, and know when something needs to go to the Managing Director or our HR consultant.
• Pull together HR reports, metrics and presentations for leadership.
• Become a power user of HR tools (Bamboo, Lattice) and support operations in comparing/reconciling data between tools and databases.
• Oversee our bi-annual performance review processes and timelines.

Help us find the next great storytellers

• Support hiring end to end for every level, from interns to senior leaders.
• Lead interview scheduling, candidate communications and logistics across offices and time zones.
• Keep our HRIS and applicant tracking system clean and the data trustworthy.
• Work with hiring managers and our HR consultant to write and post job descriptions (ideally more fun to read than the usual kind).
• Help run our internship program, from recruiting and onboarding to day-to-day administration.
• Be the friendly first stop for employee questions and get them to the right answer.
• Support engagement, recognition programs and company-wide HR communications.
• Help plan HR events, training sessions and all-hands meetings.
• Handle sensitive employee matters with complete discretion.
• Support DE&I committee meetings and campaigns.

Connect the US to the wider Hoffman world

• Partner with our Global HR Operations team to keep US processes in step with global standards.
• Pitch in on process improvement projects and documentation.
• Support global reporting and HR data integrity.

Chapter Three – Attributes of the Protagonist (That’s You)

• Organized
• Discreet
• Detail-obsessed
• Approachable
• Calm when the deadlines pile up
• Sound judgment (and knows when to escape)
• Collaborative across teams and time zones
• Clear communicator, on the page and out loud
• Curious about making things work better
• Proactive
• Team player
• SENSE OF HUMOR

Chapter Four – The Hero’s Background: Qualifications

• Bachelor's degree in Human Resources, Business Administration, Communications or a related field.
• 2 to 4 years of progressive HR experience, ideally in an agency, professional services or media environment.
• PHR, SHRM-CP or equivalent certification preferred, or actively working toward one.
• Experience supporting recruitment across multiple levels of an organization.
• Comfortable with HRIS and ATS platforms and Microsoft Office. Hands-on experience with BambooHR and Lattice is a plus.
• Experience in a multi-location or distributed organization is a plus.
• Strong writing and verbal communication skills, plus the analytical chops to solve problems on your own.
• PHR, SHRM-CP or equivalent certification preferred, or actively working toward one.
• Hands-on experience with BambooHR and Lattice.

CHAPTER FIVE

Where the Story Happens

This is a hybrid role (2-3 days/week in the office) based in one of our US offices: Boston, Portland or San Jose. Expect occasional travel between offices. We work standard business hours, with some flexibility needed around busy periods, key deadlines and time-sensitive HR matters. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Flexibility and willingness to go beyond the call of duty are highly valued and rewarded. Come join us and be on the cutting edge of communications. We value diverse thinking, and we regularly push the boundaries of PR.

THE HAPPY ENDING

A competitive salary, benefits package and career advancement opportunities will be offered to the successful candidate. We also offer our staff generous PTO, a four-week sabbatical after four years, and a flexible work culture.

Our salary range for this role is between $75,000 and $95,000 depending on experience and location.

What comes with it: medical, dental and vision coverage; a 401(k) with a company match, paid parental leave; 11 paid holidays plus generous PTO; and a four‑week paid sabbatical after four years.

Your growth: we offer a $1,000 learning fund and the opportunity to learn directly from our Managing Director, a seasoned HR consultant and our Global HR team.

How you’ll work: hybrid, in the office 2-3 days a week.