Human Resources Manager (Human Resources Supervisor) - Employee Relations

City of Phoenix; Phoenix (AZ); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Traditional pension with employer and

401(a) and 457 plans with employer

Choice of generous medical plans

City healthcare contributions

Wellness incentive

Dental, vision, life insurance

Long-term disability

Free Bus/light rail pass

Tuition reimbursement

Paid time off

Paid parental leave

Student loan forgiveness

Job summary

The City of Phoenix is seeking a Human Resources Manager to lead HR staff in the Street Transportation Department and drive key HR initiatives across the organization.

The role requires strategic partnership, strong policy development, and hands-on coaching to align HR priorities with operational needs and labor relations. Initial in-person training is required, with potential telework 1–2 days per week thereafter.

Qualifications

• Five years of professional human resources management experience.
• Bachelor's degree in human resources, public or business administration, or a related field.
• Other combinations of education and experience that meet the minimum qualifications may be substituted.

Responsibilities

• Effectively communicates and administers sound policies, rules, and practices that treat employees with dignity and equality while maintaining compliance with employment and labor laws and City policies.
• Works with management staff to ensure compliance on human resources-related functions within the organization and maintains rapport with management and labor staff that fosters the free exchange of information and problem-solving.
• Oversees administrative investigations, reviews investigative reports, and provides staff with recommendations to ensure thorough, timely investigations and clear, high quality writing.
• Works collaboratively with other stakeholder departments and organizations to develop and implement HR solutions and training.
• Works closely with leadership and collaborates with union officials and representatives on a wide variety of issues.
• Advises managers, supervisors, and employees in the application of consistent policies.
• Makes recommendations to department heads on discipline and grievance matters and provides the associated risks.
• Represents the department at appeal hearings.

Education

Bachelor's degree in human resources, public or business administration, or a related field

Job description

THE ORGANIZATION

The City of Phoenix is a full-service city with the largest council-manager form of government in the United States, with over 15,000 city employees, including seven employee unions and associations, and a $7.8 billion annual budget.

About This Position

The City of Phoenix is a full-service city with the largest council-manager form of government in the United States, with over 15,000 city employees, including seven employee unions and associations, and a $7.8 billion annual budget.

The vision for the City is to improve the quality of life through efficient delivery of outstanding public services. The vision statement, "We will make Phoenix a great place to live, work, and visit, by fostering a dynamic and sustainable environment with exceptional public services," continues to define and stimulate the City’s growth and development. The City places a high value on being employee-friendly by striving to be a local market leader for employee compensation and benefits, honoring all cultures and lifestyles, leading the way to be innovative and progressive, and creating a workplace that focuses on customer service excellence both internally and externally to become an "employer of choice".

THE POSITION

The City of Phoenix is seeking a Human Resources (HR) Manager to lead HR staff and functions. The current vacancy is in the Street Transportation Department; however, this recruitment may also be used to fill future Human Resources Manager vacancies and/or temporary HR Manager promotional opportunities throughout the City.

The Human Resources Manager serves as a strategic partner to the client department, aligning HR priorities with operational needs and providing proactive guidance on workforce challenges, organizational changes, and employee relations. The HR Manager leads and develops an HR team, combining strong technical expertise with hands‑on coaching, mentoring, and training. This role sets clear performance expectations, identifies and addresses skills gaps, promotes cross‑training and knowledge sharing, and prepares staff to assume greater responsibilities to meet future operational and leadership needs. As an employee relations expert, the HR Manager provides consultation at all levels of the organization, from executives to front‑line supervisors, employees and labor groups.

The position leads multiple projects and oversees a broad range of HR functions, including hiring and selection, labor relations, investigations, discipline and grievance administrative hearings, employee transactions and position control, payroll, employee development, FMLA/ADA and leave administration, HR strategy and policy development, workforce and succession planning, process improvement, and the development and delivery of employee relations training.

• Effectively communicates and administers sound policies, rules, and practices that treat employees with dignity and equality while maintaining compliance with employment and labor laws and City policies.
• Works with management staff to ensure compliance on human resources-related functions within the organization and maintains rapport with management and labor staff that fosters the free exchange of information and problem-solving.
• Oversees administrative investigations, reviews investigative reports, and provides staff with recommendations to ensure thorough, timely investigations and clear, high quality writing.
• Works collaboratively with other stakeholder departments and organizations to develop and implement HR solutions and training.
• Works closely with leadership and collaborates with union officials and representatives on a wide variety of issues.
• Advises managers, supervisors, and employees in the application of consistent policies.
• Makes recommendations to department heads on discipline and grievance matters and provides the associated risks.
• Represents the department at appeal hearings.

Human Resources Managers are required to work in person during an initial training period, the length of which may vary based on training and operational needs. Upon completion of this period, HR Managers may be eligible to telework one to two days per week, at the discretion of the HR Director and subject to the client department’s operational needs.

IDEAL CANDIDATE

The ideal candidate is a credible, approachable HR leader who actively listens, thinks critically, and partners with client department leaders to develop practical, well reasoned solutions. They explain recommendations clearly, build trust through sound judgment and consistent follow through, and demonstrate strong analytical decision making. They take ownership of team performance and employee growth, cultivating staff who can evaluate situations independently, apply critical thinking to complex issues, and step into greater responsibilities.

Salary

Pay Range: $99,736.00 to $140,337.60 annually.

Hiring Range: $99,736.00 to $127,296.00 annually.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Benefits

• Traditional pension with employer and employee contributions, click here for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

For more details, visit: Unit 007 Benefits

Minimum Qualifications

• Five years of professional human resources management experience.
• Bachelor's degree in human resources, public or business administration, or a related field.
• Other combinations of education and experience that meet the minimum qualifications may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre‑screening and driving positions, click here.
• The City job description can be found here.

Preferred Qualifications

The minimum qualifications listed above, plus:

• Professional-level experience in employee relations advising on complex investigations and employment issues, discipline, grievances, and policy application.
• Two or more years of supervisory experience that includes coaching and training professional-level HR staff, reviewing work for accuracy, and addressing performance and skill gaps.
• Experience working in a case management system to track investigations, monitor deadlines, and report on case status and trends.
• Senior-level experience writing investigative reports and disciplinary documents with clear findings, supporting evidence, and sound recommendation; and reviewing staff investigative work for accuracy and clarity.
• Experience working with labor unions or other stakeholders to interpret agreements and resolve employee and labor relations issues.
• Experience interpreting and applying HR policies, procedures, employment laws, and collective bargaining agreements or other employment contracts to advise leadership and assess organizational risks.

Recruitment Dates

Recruitment closes November 3, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

REFERENCE

Human Resources Supervisor, JC:05130, ID# 63364, 10/27/2026, USM, CM, Benefits:007

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.