The Human Resources Manager serves as a key strategic and operational leader, responsible for all day-to-day HR functions and people-related initiatives across the organization. Reporting directly to the CEO and managing a small team, this role is responsible for driving recruitment, culture, compliance, and employee engagement in alignment with the organization’s mission and overall business objectives.
The ideal candidate is both a trusted advisor and a hands-on practitioner, able to balance immediate priorities with long-term planning. They will need to be highly perceptive and able to navigate the diverse needs of a dynamic organization that includes both administrative staff and creative instructors, with operations spanning daytime, evening, and weekend hours. This position supervises the Bookkeeper, Visitor Services Associate, Visitor Services Representatives, and oversees the Summer Intern Program.
Essential Major Duties and Responsibilities:
Strategic Leadership & Business Partnering (30%)
- Trusted Advisor to Leadership: Serves as a strategic and trusted advisor to the CEO and management, offering insight on HR best practices, workforce planning, employee engagement, and organizational effectiveness.
- Culture & Organizational Values: Leads initiatives to embed and enhance organizational values, cultivating a strong and cohesive workplace culture aligned with strategic goals.
- Coaching & Staff Development: Provides coaching to managers and supports staff development, including employee relations, leadership development, performance management, and operational effectiveness to support staff and management growth.
- Compensation & Benefits Oversight: Manages compensation programs, including salary benchmarking, establishing pay grades and ranges, and overseeing salary increases and bonus processes. Administers employee benefits, including workers' compensation, and wellness programs.
- Performance Management: Coordinates and ensures the timely completion of employee performance evaluations at all stages, including 90-day, mid-year, and annual reviews, promoting continuous feedback and development.
- Employee Engagement & Recognition: Implements employee appreciation initiatives and organizes team-building events and recognition programs to foster morale, engagement, and a positive work environment.
Recruiting & Staff Lifecycle (30%)
- Full-Cycle Recruitment: Leads the full recruitment process, including reviewing and updating job descriptions, posting job openings, developing interview materials, conducting phone and in-person interviews, and extending employment offers.
- Contract & Temporary Hiring: Oversees recruitment and onboarding for independent contractors and temporary staff, ensuring compliance and proper documentation.
- Onboarding & Offboarding: Manages the onboarding and offboarding process for employees and contractors, including orientation, training schedules, onboarding checklists, benefits enrollment, exit interviews, and termination procedures.
- HR Data Management: Maintains accurate employee records by entering and updating data related to hires, terminations, pay changes, and leave in the HR database. Reviews payroll registers for accuracy and resolves discrepancies as needed.
- Org Chart & Directory Maintenance: Regularly updates the company’s organizational chart and employee directory to reflect current staffing.
Compliance & HR Operations (25%)
- Regulatory Compliance: Ensures organizational adherence to all applicable federal, state, and local labor laws and employment regulations, staying current on legal changes and applying them proactively.
- Risk Management: Leads HR-related risk management initiatives, including monitoring and enforcing insurance requirements for independent contractors and ensuring workplace safety compliance.
- Policy & Procedure Oversight: Partners with leadership to develop, update, and enforce HR policies, procedures, and practices that are both legally compliant and strategically aligned with organizational goals.
- Records Management: Maintains accurate and confidential employee personnel files and permanent HR records; conducts regular audits to ensure compliance, accuracy, and completeness.
- Technology & Vendor Oversight: Manages HR-related technology planning and budgeting, and oversees vendor relationships in collaboration with the organization’s technology services provider to ensure efficient and compliant operations.
- General & Administrative: Performs other duties as assigned.
Supervisory & Cross-Functional Oversight (15%)
- Payroll Oversight: Supervises the bookkeeper to ensure timely and accurate reporting of all financial information. Serves as a backup for biweekly payroll processing, including entering timesheets, reviewing paid time off (PTO), and verifying holiday schedules.
- Visitor Services Management: Oversees the visitor services team to ensure a welcoming and professional experience for all internal and external stakeholders. Ensures staff are proficient in utilizing the company database for sales orders, class registrations, and membership renewals.
- Intern Program Leadership: Manages and enhances the summer intern program, including recruitment, onboarding, daily supervision, and performance evaluation.
- HR Committee Support: Serves as the primary staff liaison for HR Committee projects and initiatives, providing administrative and strategic support.
- DEI Committee Leadership: Leads staff support for the Diversity, Equity, and Inclusion (DEI) Advisory Committee, advancing organizational DEI goals and fostering an inclusive workplace environment.
Skills & Abilities Required:
- Labor Law Expertise: Solid knowledge of federal, state, and local employment and labor laws, with the ability to interpret and apply them effectively.
- Business Acumen: Strong business orientation with the ability to build productive relationships across all levels of the organization, from front-line staff to senior leadership.
- Communication & Conflict Resolution: Excellent verbal and written communication skills; skilled in addressing issues directly, resolving conflicts, and facilitating clear, respectful dialogue.
- Confidentiality & Professionalism: Demonstrated ability to handle sensitive information with discretion and integrity across all levels of an organization, while maintaining high standards of professionalism at all times.
- Project & Time Management: Ability to work independently, prioritize responsibilities, and manage multiple tasks and projects with competing deadlines.
- Organization & Attention to Detail: Exceptionally organized, detail-oriented, and committed to thorough follow-up and follow-through on responsibilities and commitments.
- Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); able to quickly adapt to new HR systems and technologies.
Qualifications:
Experience: A minimum of three (3) years of experience in a human resources or operational role, with emphasis on recruiting, is required. At least two (2) years of supervisory experience or advising management on employee relations issues is also required. Equivalent experience in human resources roles with transferable skills may be considered in lieu of the formal education requirements.
Education: Bachelor's degree in human resources or management required; equivalent experience in a relevant field may be considered in lieu of a formal degree. SHRM Certified Professional or Professional in Human Resources is preferred.
Physical/Environmental:Ability to lift 25 pounds on a regular basis. Job requires clear vision, distance vision, color and peripheral vision with depth perception and the ability to adjust focus. There is moderate noise in this working environment.