Human Resources Manager

ACES (Comprehensive Educational Services); San Diego (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

ACES (Comprehensive Educational Services) is seeking an HR Manager to lead a team of HR Generalists and Coordinators, ensuring compliant HR operations and scalable people practices across multi-state environments. The role emphasizes partnership with operations and clinical leaders, risk management, and continuous process improvement.

The successful candidate will oversee HR operations, drive talent development, and elevate HR capabilities while maintaining high standards of service delivery and

Qualifications

• 5+ years of progressive HR experience, including employee relations and compliance.
• 2+ years of experience leading or overseeing HR staff.
• Strong knowledge of HR best practices and employment laws.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Strong problem-solving skills and proactive HR approach.
• Strong judgment, discretion, and attention to detail.

Responsibilities

• Develop HR Team Capability and coach HR Generalists and Coordinators.
• Establish clear expectations, standards, and operating rhythms for HR across regions.
• Provide ongoing coaching, feedback, and development to elevate performance.
• Monitor workload distribution, responsiveness, and service delivery for equitable support.
• Build a strong internal pipeline of HR talent through development and succession planning.
• Provide guidance and escalation for complex employee relations matters and ensure fair resolution.
• Oversee investigations, corrective actions, and outcomes.
• Support disciplinary actions, leaves of absence, and accommodations for HR team members.
• Partner with Operations and Clinical leaders on employee relations, performance management, and team effectiveness.
• Identify risk areas and drive process improvements, training, and policy alignment.

Skills

Employee relations

Compliance knowledge

Communication

Problem solving

Judgment and discretion

Job description

Mission

The HR Manager strengthens ACES’ ability to support and retain exceptional people by building high-quality HR partnership, elevating HR team capability, and ensuring consistent, compliant, and scalable people practices. This leader helps translate business needs into effective people strategies that enable our teams to deliver life‑changing care to the individuals and families we serve.

Summary

The Human Resources Manager is a hands‑on leader responsible for overseeing and developing a team of HR Generalists and HR Coordinators while ensuring the effective execution of core HR operations and compliance obligations. The HR Manager is accountable for the success of the HR team, including workload management, quality of work, compliance execution (EEO, OSHA, employee reporting), and continuous improvement of HR processes. This role serves as an escalation point for complex employee relations matters and partners closely with senior HR leadership and cross‑functional stakeholders.

Success in this role is measured by the quality and consistency of HR support, strength of HR team capability, reduction in risk, and the ability to improve employee experience and operational outcomes.

Responsibilities

Essential job responsibilities of the Human Resources Manager include, but are not limited to:

• Develop HR Team Capability
• Develop and lead HR Generalists and Coordinators to strengthen capability in business partnership, employee relations, and problem‑solving.
• Establish clear expectations, standards, and operating rhythms for HR support across regions to ensure consistency and quality.
• Provide ongoing coaching, feedback, and development to elevate individual and team performance.
• Monitor workload distribution, responsiveness, and service delivery to ensure equitable coverage and effective support.
• Build a strong internal pipeline of HR talent through intentional development and succession planning.
• Strengthen Employee Relations and HR Support Delivery
• Provide guidance and escalation support for complex employee relations matters, ensuring consistent, fair, and timely resolution.
• Oversee the quality and progress of internal investigations, corrective actions, and outcomes.
• Support HR team members in navigating disciplinary actions, terminations, leaves of absence, and accommodations.
• Serve as a trusted HR partner to Operations and Clinical leaders, offering clear, practical guidance on employee relations, performance management, and team effectiveness.
• Support leaders in navigating complex employee situations with sound judgment and alignment to ACES values and policies.
• Ensure Compliance and Risk Management Across a Multi‑State Environment
• Oversee completion and accuracy of required compliance activities, including EEO‑1 reporting, state‑specific reporting, OSHA logs, and recordkeeping.
• Ensure adherence to federal, state, and local employment laws, with a strong focus on multi‑state consistency.
• Maintain oversight of personnel record retention, audits, and employment law posting requirements.
• Partner with HR leadership and Legal as needed to mitigate risk and ensure compliant practices.
• Identify trends and proactively address areas of risk through process improvements, training, and policy alignment.
• Drive Consistency, Process Improvement, and Operational Effectiveness
• Identify opportunities to improve HR processes, tools, and workflows to increase efficiency and scalability.
• Lead and support initiatives related to process standardization, documentation, and adoption across regions.
• Partner cross‑functionally to implement solutions that improve HR service delivery and team effectiveness.
• Ensure sustainable implementation of new processes through clear communication, training, and accountability.

This list of responsibilities is not meant to be exhaustive. ACES can modify this job description/responsibilities at any time and in its sole discretion.

Measures Of Performance

Measuring performance helps ACES achieve our goals and objectives as a company. Reviewing performance metrics allows us to make informed decisions, allocate resources efficiently, and ensures accountability among our team members which contributes to the success and impact of ACES.

• Improvement in HR Generalist and Coordinator capability (performance ratings, reduced escalations)
• HR team retention and internal promotion rates (bench strength)
• Timeliness of employee relations case resolution (average days to close, SLA adherence)
• Reduction in escalated or repeat employee relations issues
• Consistency and quality of employee relations outcomes across regions
• On‑time and accurate completion of compliance requirements (EEO‑1, OSHA, state reporting)
• Audit results related to personnel files, recordkeeping, and compliance practices
• HR response and resolution times for internal stakeholders
• Leader satisfaction with HR support and partnership
• Retention trends and reduction in regrettable turnover, particularly in Frontier Markets

Qualifications

• 5+ years of progressive HR experience, including employee relations and compliance
• 2+ years of experience leading or overseeing HR staff
• Strong knowledge of HR best practices and employment laws.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast‑paced environment.
• Strong problem‑solving skills, and a proactive approach to HR issues.
• Strong judgment, discretion, and attention to detail

Physical Requirements

• Ability to exert up to 10 pounds of force and lift/move up to 10 pounds.
• May include, without limitation, the following physical demands: sitting, typing and viewing a screen(s) for long periods of time.

Additional Information

ACES is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, disability, age or covered veteran status. To find out more about how ACES uses employee data for business purposes, see our Employee Privacy Policy (https://www.acesaba.com/employees-privacy-policy/)