Human Resources Manager

Trailborn Hotel Management Llc; Jackson (WY); On-site; USD 60,000 - 65,000; Full time

Job summary

Trailborn Jackson Hole is seeking an On-Site Human Resources Manager to partner with resort leadership, oversee HR operations, recruitment, onboarding, training, compliance, and employee engagement.

Based in Jackson, WY, the role reports to the Director of People & Culture, offers a salary range of $60,000–$65,000 per year, and requires 2–5 years in HR and hospitality experience; bilingual English/Spanish preferred.

Qualifications

• 2–5 years of Human Resources experience.
• Hospitality or hotel experience preferred.
• Bilingual in English and Spanish strongly preferred; ability to communicate with a diverse workforce.

Responsibilities

• Execute daily HR operations in partnership with leadership.
• Maintain employee files and HR documentation.
• Coordinate onboarding, offboarding, and benefits inquiries.
• Ensure compliance with policies and employment regulations.
• Assist with HR reporting, audits, and recordkeeping.
• Support employee communications and engagement activities.
• Assist with training and leadership development programs.

Skills

Organizational skills

Communication

Customer service

Confidentiality

Multitasking

HRIS proficiency

Education

Associate's or Bachelor's degree in HR/Business/Hospitality

Tools

ADP Workforce Now

HRIS systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Human Resources Manager

Full Time Trailborn Jackson Hole, Jackson, WY, US

Salary Range: $60,000.00 To $65,000.00 Annually

On-Site Human Resources Manager

Position Summary

The On-Site Human Resources Manager serves as the primary on-property Human Resources partner, providing administrative coordination, employee support, and operational execution of People & Culture initiatives. Working under the direction of the Director of People & Culture, this position ensures the daily administration of HR programs while maintaining a positive employee experience and supporting resort operations.

This role is responsible for coordinating recruiting, onboarding, training, employee communications, HR compliance, and employee engagement activities. The HR Manager serves as a resource for employees and leaders, escalating complex employee relations matters, investigations, policy interpretation, and strategic HR decisions to the Director of People & Culture.

The ideal candidate is highly organized, approachable, service-oriented, and thrives in a fast-paced hospitality environment.

HR Operations & Administration

• Execute daily Human Resources operations in partnership with the Director of People & Culture.
• Maintain employee personnel files and HR documentation.
• Coordinate new hire paperwork, onboarding, and offboarding.
• Maintain HR records and ensure compliance with company policies and employment regulations.
• Assist with HR reporting, audits, and recordkeeping.
• Maintain confidentiality of employee information.

Assist employees with benefits, and HRIS questions.

Employee Support

• Serve as the first point of contact for employee questions regarding HR policies, benefits, payroll, and employment processes.
• Build positive working relationships with employees throughout the resort.
• Escalate employee relations concerns, investigations, accommodations, and disciplinary matters to the Director of People & Culture.
• Assist with preparing documentation related to coaching, corrective action, and performance management.

Training & Development

• Coordinate new hire orientation and ongoing training schedules.
• Track required compliance and operational training completion.
• Assist with leadership development programs and employee learning initiatives.
• Coordinate training materials, meeting logistics, and attendance records.

Employee Engagement

• Assist in planning employee appreciation events, recognition programs, celebrations, and wellness initiatives.
• Coordinate employee communications and bulletin boards.
• Support employee surveys, stay interviews, and engagement initiatives.
• Help reinforce Trailborn's Core Values and culture throughout the property.

Compliance & Safety

• Assist with I-9 administration, E-Verify, workers' compensation documentation, unemployment claims, and leave administration.
• Support OSHA reporting and workplace safety initiatives.
• Ensure HR processes remain compliant with federal, state, and local employment laws.
• Prepare documentation for audits and compliance reviews.

Operational Support

• Maintain a visible presence throughout the resort to support employees and department leaders.
• Assist with seasonal housing coordination and employee logistics.
• Support departmental scheduling, staffing initiatives, and operational projects as assigned.
• Perform additional administrative and operational duties to support the Director of People & Culture and resort leadership.

Qualifications

Education

• Associate's or Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or related field preferred.

Experience

2–5 years of Human Resources, HR Coordinator, HR Generalist

• Hospitality or hotel experience preferred.
• Experience with ADP Workforce Now or similar HRIS/payroll systems preferred.

Strong administrative, organizational, and customer service skills.

Bilingual in English and Spanish strongly preferred, with the ability to communicate effectively with a diverse workforce in both verbal and written settings.

Knowledge, Skills & Abilities

• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Ability to maintain confidentiality and professionalism.
• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office and HRIS systems.

Physical Requirements

• Ability to walk throughout the resort during the workday.
• Ability to lift up to 25 pounds occasionally.
• Ability to attend meetings and employee events across the property.
• Occasional evenings, weekends, and holidays may be required to support business needs.