Human Resources Generalist - Scheduler

Midwest Express Clinic; Chicago (IL); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) with employer match

Paid time off

Job summary

Midwest Express Clinic is seeking a scheduling and staffing operations role to ensure clinics are properly staffed across multiple sites. You will manage schedules, respond to real-time gaps, and build scalable processes that keep clinics running smoothly.

The role emphasizes solving real-time operational problems, transforming data into improved scheduling practices, and partnering with clinic and regional leaders to align staffing with patient volumes.

Qualifications

• 2–4 years of experience in workforce operations, scheduling, or HR operations, ideally in healthcare or multi-site environment.
• Strong Excel and data skills; experience with Paycom or similar HRIS/timekeeping systems a plus.
• Calm, quick decision-making under pressure.
• Strong organizational skills and attention to detail.
• A mindset aligned with our PACT values.

Responsibilities

• Own scheduling and coverage to ensure consistent staffing across clinics.
• Manage real-time staffing gaps, call-offs, and cross-clinic coverage.
• Audit schedules for compliance with staffing requirements and company policy.
• Analyze staffing trends and build reports/dashboards for leaders.
• Maintain accurate schedule and timekeeping data in Paycom.

Skills

Workforce ops

Scheduling

Excel skills

Data analysis

Decision-making under pressure

Organizational skills

PACT values

Tools

Paycom

Job description

Why Join Midwest Express Clinic

At Midwest Express Clinic, “Express is our middle name.”

Why Join Midwest Express Clinic

At Midwest Express Clinic, “Express is our middle name.”

That Means

• Fast, high-quality care for our patients
• A fast-moving, high-growth environment for our teams
• Real ownership and the ability to make an impact quickly

We are building a healthcare experience that is efficient, compassionate, and human — and our people are at the center of that.

Our Culture Is Grounded In PACT

• Positive – we bring solutions and energy
• Accountable – we own outcomes
• Compassionate – we care for patients and each other
• Teamwork – we win together

The Role

This role owns clinic staffing and scheduling operations, making sure we have the right people in the right place at the right time. You’ll manage schedules across our clinics, respond to real-time staffing gaps, and build the structured, scalable processes that keep clinics running smoothly.

This role is ideal for someone who thrives on solving real-time operational problems and enjoys turning data into better processes.

What You’ll Own

Scheduling & Coverage

• Build, coordinate, and maintain clinic schedules to ensure consistent staffing coverage
• Audit schedules for compliance with staffing requirements, labor rules, and company policy
• Partner with clinic and regional leaders to align staffing with patient volumes and clinic needs

Real-Time Staffing

• Manage call-offs, last-minute gaps, and coverage needs as they arise
• Coordinate float staff, shift swaps, and cross-clinic coverage
• Communicate staffing changes quickly and clearly to leaders and teams

Attendance & Policy Compliance

• Track attendance, tardiness, and schedule exceptions across clinics
• Support leaders with attendance-related progressive discipline, ensuring consistency and documentation
• Monitor and reinforce break, scheduling, and timekeeping policies

Workforce Analytics & Process Improvement

• Analyze staffing, attendance, and scheduling trends to identify risks and opportunitiesBuild reports and dashboards that give leaders visibility into coverage and compliance
• Design more structured, scalable scheduling processes as we grow
• Flag staffing shortages to Recruiting to help prioritize hiring

Data Integrity

• Maintain accurate schedule, timekeeping, and employee data in Paycom

What We’re Looking For

• 2–4 years of experience in workforce operations, scheduling, or HR operations, ideally in healthcare or a multi-site environment
• Strong Excel/data skills; experience with Paycom or similar HRIS/timekeeping systems a plus
• Calm, quick decision-making under pressure
• Strong organizational skills and attention to detail
• A mindset aligned with our PACT values

What Success Looks Like

• Clinics are consistently staffed with minimal disruption
• Call-offs and gaps are resolved quickly and reliably
• Attendance and policy issues are handled consistently and on time
• Leaders trust you to solve staffing challenges and rely on your data
• You bring structure, speed, and accountability to scheduling

Benefits

Midwest Express Clinic is proud to offer a competitive selection of employer-sponsored medical, dental, vision, and short-term disability plans to meet the diverse needs of our employees and their families. Employees can also opt into a wide range of voluntary benefits including Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Dependent Care, commuter benefits, life insurance, critical illness, and pet insurance.

We offer a company-sponsored 401(k) plan with employer match to support long-term financial wellbeing. Full-time employees are also eligible for Paid Time Off and wellness benefits, because we believe in building a career that supports both performance and balance.

Equal Opportunity Employer

Midwest Express Clinic is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Reasonable Accommodation

Midwest Express Clinic is committed to providing reasonable accommodations to applicants with disabilities throughout the hiring process. If you require assistance or accommodation, please contact our HR team at [e-mail]

E-Verify

Midwest Express Clinic participates in E-Verify to confirm the employment eligibility of all newly hired employees.

Compensation

[$65,000-$80,000]

This is an onsite role with rounding requirements to clinics as needed.