Human Resources Generalist

PINNACLE SERVICE BRANDS, LLC; Rosemont (IL); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Hybrid schedule

Comprehensive Medical

Dental & Vision

Employer-paid Basic Life and AD&D

Employer-paid short/long disability

401(k) options

Voluntary benefits

Paid Time Off

FREE Black Card Membership

Job summary

Pinnacle Service Brands, LLC in Rosemont, IL is seeking a Human Resources Generalist to partner with field leadership and support day-to-day people operations across a territory, focusing on employee relations, leave administration, accommodations, and HR compliance in a hybrid setting.

You will work three days a week in the Rosemont office (Tuesday–Thursday) with flexibility to work remotely, earning USD 70,000–80,000 per year.

Qualifications

• Bachelor’s degree in HR or equivalent years of HR experience.
• 3–5 years of human resources generalist experience.
• Familiarity with leave of absence programs including FMLA, ADA, and state leave laws.
• Experience with employee relations.
• Demonstrated relationship management and team-oriented mindset.
• Effective oral and written communication skills.

Responsibilities

• Serve as HR partner to General Managers and District Managers within your territory, providing guidance across employee relations, performance, conduct, and policy application.
• Support corrective action processes, including coaching conversations, documentation, and alignment with company standards.
• Investigate and resolve employee concerns and complaints through fact gathering, interviews, documentation, and follow-up.
• Partner with HR Operations on corrective actions and terminations from territory investigations, including recommendations.
• Administer leave programs including FMLA, state leaves, parental and military leave, with notices, certifications and return-to-work docs.
• Manage ADA and pregnancy accommodations through interactive processes and communications.
• Coordinate with Payroll and Benefits on leave-related pay and benefits.
• Respond to unemployment claims and gather separation documentation within state deadlines.
• Maintain confidential employee records and stay updated on HR regulations and employment laws.

Skills

Employee relations

Communication

Analytical thinking

Problem-solving

Education

Bachelor’s degree in HR or equivalent experience

HR certification (SHRM/PHR)

Tools

HRIS systems

I-9

E-Verify

Microsoft Office

Job description

Pinnacle Service Brands, LLC supports its teams with a hybrid schedule and benefits designed for long-term stability. This Human Resources Generalist role partners closely with field leadership and supports day-to-day people operations across a territory, with opportunities to apply your expertise in employee relations, leave administration, accommodations, and HR compliance.

Location: Rosemont, IL (hybrid)
Schedule: 3 days a week in the Rosemont office (Tuesday through Thursday) and flexibility to work remotely the rest of the week
Compensation: USD 70,000 - 80,000 per year

What you’ll do

Serve as a primary HR partner to General Managers and District Managers within your assigned territory, providing guidance and coaching across employee relations, performance, conduct, and consistent policy application.

• Support corrective action processes, including coaching conversations, documentation, and alignment with company standards
• Investigate and resolve employee concerns and complaints through fact gathering, employee and witness interviews, documentation, and follow-up
• Partner with the Human Resources Operations Manager on corrective actions and terminations resulting from territory investigations, including recommendations
• Ensure consistent application of company policies and state-specific requirements across territory clubs, and identify employee relations trends and risks for escalation
• Administer leave of absence programs, including FMLA, state leaves, paid parental leave, and military leave, including eligibility, required notices, medical certifications, designations, tracking, and return-to-work documentation
• Manage ADA and pregnancy accommodations through interactive processes, including documentation, accommodation recommendations, and communication with employees and managers
• Coordinate with Payroll and Benefits Specialist on leave-related pay, benefit premiums, and short-term disability
• Respond to unemployment claims and information requests within state deadlines, gather separation documentation, and determine when to protest a claim
• Maintain accurate and confidential employee records and documentation
• Stay current on HR regulations and employment-related laws, including changes and updates
• Provide support for Payroll processing and audits, including coverage during high-volume periods or team absences
• Provide backup support for I-9 and E-Verify, termination compliance and communications monitoring during high-volume periods of team absences
• Translate policies and guidelines into practical field application and provide recommendations aligned with business needs
• Maintain professional service standards in line with HR expectations and guidelines
• Contribute to a healthy and safe work environment
• Perform other responsibilities as requested by management

What you bring

• Bachelor’s degree or equivalent years of HR experience
• 3 to 5 years of human resources generalist experience
• Familiarity with leave of absence programs including FMLA, ADA, and state leave laws
• Experience with employee relations
• Demonstrated relationship management and team-oriented mindset
• Effective oral and written communication skills
• Strong business acumen and ability to balance employee and organizational needs
• Detail-oriented with analytical thinking and problem-solving abilities
• Intermediate Microsoft Office skills
• Experience with HRIS systems required
• Satisfactory background check

Helpful experience (preferred)

• SHRM, PHR, or other HR-related certification or in process of obtaining
• UKG Ready experience

Tools you’ll use

• Microsoft Office
• HRIS systems
• I-9
• E-Verify
• AI

Benefits

• Hybrid schedule: 3 days a week in our Rosemont office (Tuesday through Thursday) and flexibility to work remotely the rest of the week
• Comprehensive Medical for all employees, including access to a confidential Member Assistance Program (MAP)
• Dental & Vision insurance options for full-time employees
• Employer-paid Basic Life and AD&D for full-time team members
• Employer-paid core Short-Term and Long-Term Disability for full-time employees, with buy-up options available
• 401(k) options: Traditional and Roth with company match
• Voluntary benefits for full-time team members, including Critical Illness, Hospital Indemnity, Accident, Legal, HSA, and Commuter accounts
• Paid Time Off
• FREE Black Card Membership

E-VERIFY: Pinnacle Fit Clubs, LLC is an E-Verify company. All new hires will be processed through E-Verify after accepting an offer of employment and completing Form I-9 to confirm eligibility to work in the United States.

EOE – Equal Opportunity Employer: Pinnacle Fit Clubs, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.