General Manager

Planet Fitness - PINNACLE FIT CLUBS, LLC; Chicago (IL); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision Insurance

Employer-paid Life and AD&D insurance

Disability insurance (short & long)

401(k) with company match

Voluntary benefits: Critical Illness,;

Commuter accounts

Paid Time Off

$0.50/hour shift differential for over

Free Black Card Membership

Job summary

Planet Fitness - PINNACLE FIT CLUBS, LLC is seeking a General Manager to lead a club, drive a Judgement Free member experience, and grow membership and financial performance in Chicago, IL. You will oversee all daily operations, recruit and develop a high-performing team, manage front desk, POS transactions, and member records.

You will own staffing, scheduling, payroll oversight, training, safety, cleanliness, and financial results while fostering a positive culture built on teamwork and

Qualifications

• Customer service experience in a high-volume environment.
• Detail-oriented and analytical thinking with proven ability to problem-solve.
• Conflict resolution experience preferred.
• Positive attitude with a passion for helping others.
• Basic computer skills (Microsoft Office).
• Satisfactory background check and age 18+.

Responsibilities

• Oversee all front desk operations and member sign-ups to ensure a smooth experience.
• Own the club’s financial performance, including revenue and controllable expenses, and track KPIs.
• Lead and develop the AGM, Shift Leads, and MSRs, including staffing, training, scheduling, and payroll input.

Skills

Customer service

Detail-oriented

Analytical thinking

Conflict resolution

Positive attitude

Basic computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

• Location 3636 N Broadway,Chicago, IL, 60613,United States
• Base Pay $39,500.00 - $39,500.00 / Year
• Average Bonus $1,200.00
• Employee Type FT Exempt
• Manage Others Yes

Lead a team, build a culture, Grow a business!

As a General Manager with Planet Fitness, you won’t just run a club — you’ll create an energetic, welcoming environment where members feel motivated, and your team feels inspired to grow. You’ll oversee all aspects of club operations while delivering an exceptional Judgement Free member experience, drive membership growth, operational excellence, and financial success.

In this leadership role, you’ll recruit, coach, and develop a high-performing team while creating a positive culture built around teamwork, accountability, and outstanding customer service. You’ll create “Raving Fans” by ensuring members enjoy a clean, welcoming, and motivating environment every time they visit the club.

As part of one of the fastest-growing Planet Fitness franchise groups in the country, this is an exciting opportunity for a driven leader who is passionate about developing people, building strong teams, and growing their career with a company that promotes from within.

Why Join Us

• Be part of one of the largest and fastest-growing Planet Fitness franchise groups in the country.
• Join a team passionate about creating a Judgement Free environment where members and employees thrive.
• Grow your career with a company that invests in employee development, leadership growth, and promoting from within.
• Make a meaningful impact by helping people feel stronger, healthier, and more confident every day
• Work in a fun, fast-paced, and team-oriented environment where your contributions are valued.

Perks & Benefits

• Comprehensive Medical available for all employees, including access to a confidential Member Assistance Program (MAP)
• Dental & Vision Insurance options for full-time employees.
• Employer-paid Basic Life and AD&D insurance for full-time team members
• Employer-paid core Short-Term and Long-Term Disability for full-time employees, with buy-up options available
• Traditional and Roth 401(k) options with company match
• Voluntary benefits for full-time team members, including Critical Illness, Hospital Indemnity, Accident, Legal, HSA, and Commuter accounts
• Paid Time Off
• $0.50/hour shift differential for overnight shifts.
• FREE Black Card Membership

Job Summary

Under the direction of the District Manager, the General Manager is responsible for leading the club’s overall performance, overseeing daily operations to ensure an exceptional Judgement Free Zone® member experience and a financially successful club. The GM leads and develops the Assistant General Manager (AGM), Shift Leads, and Member Services Representatives (MSRs) and is accountable for staffing, training, scheduling, safety, cleanliness, and financial results.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leadership & Team Management

• Partner with Talent Acquisition, HR, and the DM to recruit, hire, onboard, train, and develop the AGM, Shift Leads, and MSRs, following required hiring approvals.
• Create job requisitions and offer letters through approved company systems, ensuring positions, headcount, and hours reflect approved staffing needs.
• Build and lead individual development plans to support team growth and prepare team members for future leadership roles.
• Build and approve staff schedules that cover all shifts within approved staffing levels and labor budgets; monitor hours and overtime and coordinate call-off coverage.
• Review and approve payroll and timekeeping records for accuracy and submit them to HR on time.
• Provide coaching, feedback, and progressive discipline, up to and including termination, in partnership with HR and the DM and per company procedures.
• Resolve or elevate employee relations issues with HR and the DM as needed.
• Foster a positive, respectful, and inclusive work environment.
• Serve as the primary support for the AGM and Shift Leads, and prepare the AGM to serve as backup by delegating responsibilities, communicating priorities and escalation procedures, and following up on completion.

Member Services

• Oversee all front desk operations, including answering phones, checking in members, and new member sign-ups.
• Monitor club access and ensure unauthorized entry is prevented per company policy.
• Accurately process Point-of-Sale (POS) transactions, membership changes, and payments.
• Maintain accurate member records and documentation.
• Manage membership billing, freezes, cancellations, and collections; refer exceptions to the District Manager.
• Maintain a consistently clean, organized, and safe club environment by ensuring routine cleaning and sanitization.
• Troubleshoot equipment and complete minor repairs and upkeep within company guidelines; remove unsafe equipment from service, refer specialized work to maintenance technicians, and elevate unresolved issues to the District Manager.
• Follow the Lost and Found Policy by securing and documenting found property.

Business & Financial Operations

• Own the club’s financial performance, including revenue, membership growth, and controllable expenses.
• Track, analyze, and report on Key Performance Indicators (KPIs), Month-to-Date (MTD) results, and Same Store Sales (SSS) performance.
• Review results with the DM, implement action plans, and communicate progress and barriers to club goals.

Qualifications

• High school diploma or GED preferred.
• Must be at least 18 years old.
• Customer service experience in a high-volume environment with the ability to interact in a positive and professional way with members and employees.
• Detail-oriented and analytical thinking with proven ability to problem-solve.
• Conflict resolution (employee and member) experience preferred
• Positive attitude with a passion for helping others.
• Basic computer skills (Microsoft Office).
• Satisfactory background check

Preferred Qualifications

1+ years of leadership experience in a high-volume environment.

Physical Demands

The physical requirements described are representative of those an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions. While performing the duties of this Job, the employee is regularly required to:

Key

• N (Not Applicable) Activity is not applicable to this occupation.
• O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
• F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
• C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Abilities

• Stand C (Constantly)
• Walk C (Constantly)
• Sit O (Occasionally)
• Handling / Fingering C (Constantly)
• Reach Outward F (Frequently)
• Reach Above Shoulder O (Occasionally)
• Climb O (Occasionally)
• Crawl N (Not Applicable)
• Squat or Kneel O (Occasionally)
• Bend O (Occasionally)

Lift /Carry

• 10 lbs or less F (Frequently)
• 11-20 lbs F (Frequently)
• 21-50 lbs O (Occasionally)
• 51-100 lbs O (Occasionally)
• Over 100 lbs N (Not Applicable)

Push / Pull

• 12 lbs or less O (Occasionally)
• 13-25 lbs O (Occasionally)
• 26-40 lbs O (Occasionally)
• 41-100 lbs O (Occasionally)

E-Verify

Pinnacle Fit Clubs, LLC is an E-Verify company. All new hires will be processed through E-Verify after accepting an offer of employment and completing Form I-9, to confirm they are legally eligible to work in the United States.

EOE – Equal Opportunity Employer

Pinnacle Fit Clubs, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Additional Information

• Schedule Monday to Friday: 9:00am to 5:00pm