Human Resources Generalist

Lionbridge; Massachusetts; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Health coverage

Generous PTO with holidays

401(k) with company match

Wellness Platform access

Job summary

Lionbridge is seeking an HR Generalist to provide day-to-day support for core HR activities in our Waltham, MA office. The role includes handling employee relations, policy guidance, and compliance across federal and state laws.

You will also support onboarding, engagement programs, and benefits administration in a fast-paced environment. Responsibilities cover HR operations, employee experience, and talent management, with opportunities to contribute to training programs and company initiatives

Qualifications

• Bachelor’s degree in HR, business, or related field is preferred.
• SHRM/PHR certifications are a plus.
• Solid knowledge of employment laws (ADA, FMLA, EEO) and multi-state considerations.

Responsibilities

• HR Operations and Compliance: Manage employee relations, conduct investigations, advise on policies, ensure compliance with federal and state laws, handle health and safety communications, support performance management, provide onsite HR administrative support.
• Employee Experience and Engagement: Assist in developing engagement programs, facilitate onboarding, collaborate with HR and management to improve satisfaction.
• Benefits Administration: Act as primary contact for leave and accommodations, manage leave cases (FMLA, ADA, PFML, STD, LTD, parental leave), support accommodations, maintain related policies.
• Talent Management: Create training materials, deliver workshops, participate in HR projects related to development and career progression.

Skills

Verbal communication

Written communication

Multistate knowledge

Problem solving

Education

Bachelor’s degree in human resources, Business, or related field

SHRM/PHR Certifications (nice to have)

Tools

HRIS systems

Microsoft Office Suite

Job description

We at Lionbridge are actively seeking a dynamic Human Resources Generalist who will be responsible for providing day-to-day support for our core tactical HR activities, processes, and programs.

• Work will be performed on site at our Lionbridge office in Waltham, MA four days per week.
• Flexibility on schedule – employees across different US time zones and shifts and occasional need to overlap schedule.
• Rare travel may be required. Up to 5%.

What You Will Do

HR Operations and Compliance

• Manage employee relations issues and resolve conflicts in a fair and consistent manner.
• Conduct investigations, document, and present findings for final recommendation.
• Provide HR policy and procedure guidance to employees and management.
• Ensure adherence of federal and state employment law and compliance requirements.
• Health and safety and Worker’s Compensation Communication and documentation
• Support the performance management process, from training and reminders, tracking local progress and answering employee questions.
• Onsite HR administrative support

Employee Experience and Engagement

• Assist in the development and implementation of employee engagement programs/activities to foster a positive work environment.
• Facilitate new hire onboarding process to ensure a seamless transition into the organization.
• Collaborate with HR and management teams to identify opportunities to improve employee satisfaction and engagement.

Benefits Administration

• Function as the primary contact for leave and accommodation inquiries, facilitating communication and coordination among employees, managers, Benefits, and third-party administrators.
• Manage leave cases, including FMLA, ADA accommodations, PFML, STD, LTD, parental leave, and other applicable types, ensuring compliance and accurate recordkeeping.
• Support accommodation requests, collaborating with stakeholders to identify reasonable accommodations while ensuring compliance.
• Assist in monitoring compliance requirements and contribute to the development and maintenance of related policies and procedures.

Talent Management

• Assist in the creation and delivery of training materials and workshops.
• Participate in HR projects and initiatives related to development and career progression.

To Be Successful You Will Have

• Bachelor’s degree in human resources, Business, or related field preferred, but not required.
• SHRM/PHR Certifications are a plus!
• Knowledge of employment laws, regulations, and standards such as ADA, FMLA, EEO, etc.
• Multi-State knowledge and experience.
• Excellent verbal and written communication skills with the ability to interact effectively with employees at all levels.
• Ability to identify issues, analyze situations, and develop effective solutions.
• Strong organizational and time-management skills with the ability to manage multiple tasks and priorities.
• Elevated level of integrity and discretion in handling sensitive and confidential information.
• Self-directed and an adaptive learner with the ability to achieve results while working under the pressures of shifting priorities in a dynamic and agile environment.
• Proficiency in HRIS systems and standard office software (e.g., Microsoft Office Suite).
• Ongoing career opportunities at a repeat Forbes & Newsweek-listed “Best Employer for Women”, “Best Employer for Diversity”, “Best Remote Employer”, “Best Large Employer”, and “Most Loved Workplace”.
• You will work for one the world’s top Localization and Globalization companies and a Forbes “America’s Best Large Employer”, “America’s Top Remote/Work-From-Home Employer” and “Best Employers for Women” Company.
• You will work with a team as passionate as you are and that are always there to help.
• This role provides an opportunity to deliver significant business impact through delivering exceptional HR practices and service.
• The opportunity to put your ideas and best practices into production while continually growing both your role, your development and your career.

Our People are Our Pride - Benefits and Perks

• Competitive compensation based on the value you deliver-not just your prior salary. Estimated Compensation - $65,000-$85,000 USD/year.
• Health coverage for you and your family with multiple plan options: medical, vision, and dental, as well as HSA/FSA eligibility.
• Generous PTO, 10 company-paid holidays, plus floating holidays, paid volunteer days, and your birthday off.
• 401(k) with company match.
• Free access to Lionbridge's Employee Wellness Platform and Employee Assistance Program for your total wellbeing.
• HSA wellness contributions and employer-sponsored incentive programs.
• Professional development support through internal mobility, referral bonuses, and continuous learning.