Human Resources Generalist

Mass Markets; Dallas (TX); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Career growth opportunities

Flexible dress code

Paid training

Job summary

Mass Markets is seeking an experienced Human Resource Generalist to support its operations in Dallas, Texas. This full-time, on-site role involves implementing HR strategies, managing employee relations, and ensuring compliance with regulations.

The ideal candidate will possess over 2 years of experience in HR, a Bachelor's degree, and strong communication and interpersonal skills. Competitive compensation and benefits are offered.

Qualifications

• 2+ years of experience as an HR Generalist.
• Proficiency in Microsoft Office applications.
• Ability to thrive in a fast-paced, professional environment.

Responsibilities

• Partner with team leaders to implement HR strategies.
• Maintain accurate HRIS systems.
• Handle employee relations matters and conflict resolution.

Skills

Interpersonal skills

Communication skills

Conflict resolution

Time management

Multitasking abilities

Education

Bachelor’s degree in Human Resources, Business, or a related field

Tools

Microsoft Office

Job description

Position Overview

Position Overview

MCI is a fast-growing tech-enabled business services company in the USA with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding organization. Join our team as an experienced Human Resource Generalist to support and implement key people initiatives, foster positive employee relations and retention, ensure compliance with state and federal regulations, and provide comprehensive HR support across the organization.

This is a full-time, on-site position at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and incentives.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Position Responsibilities

WHAT DOES SOMEONE IN THIS ROLE DO?

This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. They will own programs that run across a broad spectrum of HR processes. To be successful, you must understand business priorities and translate them into value-added work. We are looking for HR professionals who can identify problems and drive solutions.

Key Responsibilities

• Provide general HR support in collaboration with operations teams
• Maintain accurate and timely entries in HRIS systems
• Ensure consistent and fair application of HR policies and procedures
• Conduct audits and compliance checks, including payroll and reporting verifications
• Maintain employee records in accordance with legal requirements
• Communicate and implement updates to HR policies and procedures
• Align HR strategies with business goals and recommend improvements
• Promote employee engagement through a proactive, hands-on approach (including remote interactions)
• Handle employee relations matters, including conflict resolution and problem-solving
• Adapt to a dynamic work environment influenced by economic and policy changes
• Drive innovation in HR practices and continuous process improvement
• Lead initiatives related to employee relations, retention, and recognition
• Manage a high-volume workload and multiple priorities effectively
• Demonstrate strong organizational and interpersonal skills

Candidate Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

• 2+ years of experience as an HR Generalist
• Bachelor’s degree in Human Resources, Business, or a related field (or equivalent experience)
• Excellent interpersonal and communication skills
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Familiarity with training tools and techniques
• Strong conflict resolution skills
• Effective time management, planning, and multitasking abilities
• Strong written and verbal presentation skills
• Ability to thrive in a fast-paced, professional environment
• Skilled in planning, coordination, and adapting to various learning styles
• Comfortable giving and receiving constructive feedback
• Ability to prioritize tasks and meet deadlines efficiently

Preferred Qualifications

• Experience in military or government environments
• Background in contact center operations
• Degree from an accredited two- or four-year college or university
• SHRM-SCP or equivalent HR certification

Compensation & Benefits

What You Can Expect From MCI

• Paid Time Off: PTO and paid holidays
• Incentives & Rewards: Contests with cash bonuses and prizes
• Health Benefits: Medical, dental, and vision coverage after eligibility periods (varies by location)
• Retirement Savings: Programs where available
• Disability Insurance: Short-term disability coverage
• Life Insurance: Availability of life insurance options
• Supplemental Insurance: Accident and critical illness coverage
• Career Growth: Focus on internal promotions and advancement opportunities
• Paid Training: Skill development while employed
• Casual Dress Code and Engaging Work Environment

Physical Requirements

This role operates in a professional office setting and involves sedentary work with computer and headset use. May require lifting up to 40 pounds and occasional movement around the office.

Conditions of Employment

• Must be authorized to work in the country where the job is based
• Background and/or security investigations may be required; drug screening may be required

Equal Opportunity Employer

All aspects of employment at MCI are based on merit and qualifications. MCI maintains a work environment free from discrimination. All employees are responsible for supporting a diverse and equal-opportunity workplace. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements and will not tolerate discrimination or harassment based on protected characteristics.

About MCI (Parent Company)

MCI helps customers take on CX and DX challenges, providing CX, DX, and IT services, BPO, staff augmentation, and related solutions. MCI operates multiple subsidiaries and brands with a diverse portfolio of offerings and locations.

This job description is intended to describe the general nature of the role. It is not an all-inclusive list of duties, responsibilities, skills, or qualifications. MCI reserves the right to revise this description at any time. This description is not a contract of employment and may be terminated by either party at any time for any reason.